Sprint Nextel Ventilation Hood c7777 User Manual

Sprint Mobile Broadband 2-in-1 Card  
Merlin™ C777 by Novatel Wireless  
Frequently Asked Questions (FAQ)  
General  
Q: What is the Merlin C777 Card by Novatel Wireless?  
A: For those that want to use the card slot on their notebook instead of a USB port for  
mobile broadband connectivity, the Merlin C777 card is a convenient and ultra compact  
solution that makes frequent use and travel easy. Designed to work with both  
ExpressCard and PC Card slots, the Merlin C777 card includes a locking 2-in-1 adapter to  
go from PC Card to ExpressCard slots with ease. The card extends out about an inch  
from the side of your notebook.  
Q: How do I know which card slot type my notebook supports?  
A: If you have a PCMCIA (PC Card) slot, the Merlin C777 card should slide all the way into  
your notebook computer until just the black top of the card (antenna area) sticks out. If  
that is not the case or if you see the ExpressCard rabbit symbol shown in this diagram  
around your notebook’s card slot, then you have an ExpressCard slot.  
If your computer has an ExpressCard slot, then you will need to unlock the  
ExpressCard from the PC Card adapter.  
If your computer has a PCMCIA Card slot, then you will need to make sure the  
ExpressCard is locked into the PC Card adapter.  
Q: What networks does the Merlin C777 Card operate on?  
A: The Merlin C777 Card operates on the nationwide Sprint Mobile Broadband Network (3G  
network).  
Q: Which Operating Systems are supported for use with the Novatel Wireless  
Merlin C777 Card?  
A: The Merlin C7772-in-1 Card supports:  
Microsoft Windows® Vista, Windows XP and Windows 2000  
Mac OS X version 10.4.11 or higher  
Linux  
The following Operating Systems are not supported: Palm, Pocket PC.  
Note: for more general information as well as installation instructions and software  
downloads, visit www.sprint.com/downloads.  
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Q: What do the LED indicators on the Merlin C777 card device indicate?  
A:  
LED Color  
Meaning  
LED not lit  
No Power to Modem  
LED GREEN - Solid  
Modem is powered but not transmitting or  
receiving  
LED GREEN – slow blinking  
Modem searching for a CDMA network  
LED GREEN – intermittent blinking  
Modem transmitting/receiving data;  
blinking rate proportional to data speed  
LED RED  
No Service  
LED AMBER  
Error, reset modem  
Q: How will the user know if software installation and activation was successful?  
A: After you have successfully installed Sprint SmartView from the CD, reboot your PC and  
while your device is connected to your computer, Sprint SmartView will inform you that  
hands-free activation has started and will periodically give you updates about activation  
status. No intervention is required on your part. If activation is successful, Sprint  
SmartView will notify this is in process or may already be complete and prompt the user  
to connect.  
Q: Where can I get the latest version of the connectivity software, Sprint  
SmartView, for my Novatel Wireless Merlin C777 Card?  
A: Browse to www.sprint.com/downloads. Select the Mobile Broadband Devices category  
and select your device on the following page. Then select the version of Sprint  
SmartView that will work with your operating system.  
Q: When and how should I use the locking tab on the adapter?  
A: If your computer doesn’t have a PC Card slot, but has an ExpressCard slot then use the  
locking tab to remove the Merlin C777 card from the card adapter.  
1. Slide and hold the locking tab.  
2. Holding the locking tab, use the other hand to free the Merlin C777 card from the  
adapter.  
The Merlin C777 card can now be inserted into your ExpressCard slot. For detailed  
instructions, including illustrations see the printed Get Started guide included in your  
package.  
Features/Capabilities  
Q: What is NovaSpeedTM and how do I use it?  
A: NovaSpeedTM is a patent-pending channel utilization technology developed by Novatel  
Wireless. NovaSpeedTM is NOT a compression technology, it is a technology that  
optimizies data traffic between the device and network. NovaSpeedTM is enabled in the  
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device and requires no software or network configuration to use it. The key use case  
and benefit of NovaSpeedTM is in a multi-tasking environment. It significantly boosts  
performance of download speeds while an upload is in progress. e.g. watching YouTube  
while uploading a document, photo or email. Normally the upload process has a  
significant negative performance impact on any concurrent download. NovaSpeedTM  
provides enhanced performance in this scenario.  
Q: How will the use of a Virtual Private Network (VPN) connection affect the data  
transfer speed of the Novatel Wireless Merlin C777 Card?  
A: Since a Virtual Private Network (VPN) connection increases the amount of data being  
transferred for security purposes, the average data transfer speed will be reduced by its  
use. The amount of degradation in the data transfer speed will depend upon the level of  
security/encryption in place and may be reduced by consulting the IT administrator in  
charge of your VPN.  
Q: Is it possible to use an external antenna with the Merlin C777 Card?  
A: In areas of weak coverage, an external antenna can boost signal strength. The external  
antenna connects directly into the Merlin C777 card via the antenna connector located  
on the end of the device. To purchase an external antenna, visit the online store at  
http://nexaira.com/estore. The antenna is an SMK TS-9 connector type.  
Q: What is “GPS Navigation Capable” feature that is stated on the packaging of the  
Novatel Wireless Merlin C777 card and can I use this capability now?  
A: The GPS feature (or “locations”) is accessible through Sprint SmartView, allowing access  
to “locate and search” capabilities such as the nearest bank, restaurant, gas station, etc.  
Q: Is the GPS feature compatible with my navigation software?  
A: To use applications such as Microsoft “Street and Trips”, you must first find which GPS  
com port (also referred to as NMEA port) the device is using and configure your  
application to use the same port as the GPS Receiver for your device on Sprint  
SmartView.  
To determine which port your device is using refer to the Sprint SmartView help section  
for more information.  
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Q: Do you offer an “auto-connect” feature for the Merlin C777 Card?  
A: You can configure Sprint SmartView to automatically establish a connection whenever  
you attach your Mobile Broadband device to your computer.  
1. Open the Hardware tab of the settings window.  
2. Click the Modify button next to the Mobile Devices heading. The CDMA version of  
the Device Properties window appears (see Device Properties Window: CDMA  
Version).  
3. Check the Auto Connect Mode box in the "Connection Type" section.  
Note: This feature will behave slightly differently depending on whether RAS or NDIS is  
selected in this section. If RAS is selected, auto connection will occur only if the Sprint  
SmartView software is running. If NDIS is selected, auto connection will occur even if  
Sprint SmartView is not running.  
4. Click OK to exit the settings window.  
Your Mobile Broadband device should now automatically establish a connection each  
time you connect it to your computer.  
Note: This is one of two auto-connect features provided by the Sprint SmartView  
software. This feature automatically establishes a connection when you attach a  
particular Mobile Broadband device to your computer. It will automatically connect to the  
highest priority network regardless of whether the profile for that network specifies auto  
connection.  
The other feature automatically establishes connections to individual networks based on  
the configuration of the corresponding network profiles. This is controlled by the  
Connection Options setting on the General page of the profile properties window. The  
feature is enabled each time you start Sprint SmartView, but can be disabled by  
establishing a connection manually. If you are using the new interface, the feature can  
be re-enabled by clicking the Auto button in the main window.  
Q: If I lose coverage or remove the Merlin C777 Card during a file download, will  
the download resume when the card is inserted and within CDMA coverage  
again?  
A: No. You will need to re-establish a connection to the network and restart the file  
download. Some third party applications provide the capability of continuing a file  
transfer after a call drop. Note: Even if you have NDIS turned on, which means the  
card will auto connect the next time it’s plugged in, the data transfer will not resume.  
Q: How can I improve overall performance when using my Merlin C777 Card?  
A: When accessing your corporate network:  
Work in “offline” mode, and connect only when you need to send or receive email.  
Remove the Preview Pane, or use the AutoPreview for headers only.  
Save attachments to a desktop folder and then open from that folder, rather than  
opening the attachment directly from the message  
For more information, see the user documentation of your email client.  
To ensure the best data performance of your card, it’s recommended that you not  
activate the NMEA stream (by clicking “GO” in the GPS Receiver window) unless you are  
going to use it.  
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Q: What should I know about data roaming?  
A: When you are roaming (connected to a network other than Sprint), the fee for service  
may be higher; Sprint Location Services may not be available.  
To enable roaming, from the Sprint SmartView software, click on the Settings window  
set Roam Mode to “Automatic”. To disable roaming, set Roam Mode to “Sprint” (you will  
be able to connect only when you are in the Sprint network coverage area).  
Note: Use the Roam Guard menu to specify whether you would like Sprint SmartView  
to display a warning message when you are about to connect to a roaming network for  
which there may be additional roaming charges.  
Always Ask — Sprint SmartView will always display the warning message when  
connecting to roaming networks.  
Never Ask — Sprint SmartView will never display the warning message.  
Default — Sprint SmartView will display the warning message only when  
connecting to an international roaming network.  
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