Polycom Server 3725 18101 001B User Manual

Polycom RAS200A  
Administrator’s Guide  
Version 1.0.0  
August 2006  
P/N 3725-18101-001B  
 
Contents  
Contents  
iii  
 
About This Guide  
This document, Polycom RAS200A Administrator’s Guide, describes how to  
configure, maintain, and troubleshoot errors for the Polycom RAS200A server.  
Documentation Resources  
In addition to this guide, the available documentation that describes the  
Polycom RAS200A server includes:  
Polycom RAS200A Getting Started Guide  
Deployment Guide  
Alcatel OmniPCX Enterprise User’s Guide  
Conventions  
This guide follows these conventions:  
Boldface indicates an action that you perform in the application.  
Blue italics indicate references to other sections in this document.  
Italics indicate another related document.  
v
 
         
Polycom RAS200A Administrators Guide  
Contacting Polycom Technical Support  
For additional help, contact your Polycom Administrator or Polycom  
Technical Support at one of the following:  
1-800-POLYCOM  
408-474-2050  
vi  
 
   
1
Overview of Polycom RAS200A  
The Polycom RAS200A server provides a video conferencing management  
application that enables video communications in point-to-point and  
multipoint video conferences.  
Features and Capabilities  
The Polycom RAS200A has the following features and capabilities  
Registration, maintenance, and management of VSX and PVX video  
endpoints.  
Registration, maintenance, and management of MGC devices, to enable  
multipoint video conferences.  
Video conference creation, modification, and deletion.  
Enabling of point-to-point and multipoint calls.  
Minimum System Requirements  
To interact with the Polycom RAS200A, the client computer must meet the  
following minimum system requirements:  
Microsoft Windows XP Professional, SP2  
Internet Explorer 5.5  
Intel Pentium-II processor  
64 MB RAM (128 MB is recommended)  
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Administrator’s Guide  
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2
Configuring the Polycom RAS200A  
This chapter describes how to configure the Polycom RAS200A.  
Logging In  
You access the Polycom RAS200A through Microsoft Internet Explorer.  
To access the Polycom RAS200A  
1. Launch Internet Explorer.  
2. Type the IP address of the system in the Address line, and press Enter.  
For example: http://YOUR_SERVER’S_IP_ADDRESS  
To log in to the Polycom RAS200A  
>> Enter the Administrator’s password, and click Login. The default  
password is admin  
.
To download documentation for PVX VOA  
1. On the Login screen, click the Downloads link.  
2. In the screen that appears, select the guides or guides that you want to  
download, and click OK.  
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Administrator’s Guide  
Figure 2-1 Login Screen  
To log out of Polycom RAS200A  
>> Click the red arrow,  
, in the upper-right corner of the screen.  
Entering Licensing Information  
The Polycom RAS200A server includes a trial license for 50 seats, which allows  
you to start using the product immediately. The trial license is valid for up to  
60 days, starting with the date of first time setup. In addition, you receive one  
or more license certificates, according to your order. You must activate each  
license to receive a license number.  
Note:  
Licenses are available in 50, 100, and 200 seats. The Polycom RAS200A  
supports a maximum of 500 seats.  
To obtain a software license number  
1. Go to System Setup > Licensing. Record the Polycom RAS200A serial  
number, which is listed in the middle of the Licensing screen.  
____________________  
3. Log in or create a new user account.  
4. Go to Polycom Resource Center Home > Product Activation.  
5. Enter the Polycom software license number listed on the license  
certificate and the serial number you recorded in step 1.  
6. Click Generate.  
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Configuring the Polycom RAS200A  
7. When the license number appears, record it.  
__________-__________-_________-___________  
__________-__________-_________-___________  
To enter the license number in Polycom RAS200A  
1. Go to System Setup > Licensing.  
2. On the Licensing screen, enter the new license number and serial number,  
and click Update.  
The license number appears in the list.  
Figure 2-2 Licensing Screen  
Changing the Password  
Make sure you change the administrative system password after you have  
completed the first time setup.  
To change the password  
1. Open Internet Explorer and log in to the Polycom RAS200A server.  
2. Go to System Setup > Change Password.  
3. In the Change Password screen, enter the new password, confirm it, and  
then click Update.  
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Administrator’s Guide  
Figure 2-3 Change Password Screen  
Viewing or Changing Profiles  
The Polycom RAS200A uses a profile to create conferences on the MGC and  
can create a profile automatically when you add an MGC to the Polycom  
RAS200A.  
Note:  
You can only view or change the profile name.  
To view or change the current profile name  
1. Go to System Settings > Profiles.  
The current profile name appears in the Profiles screen.  
2. In the Profiles screen, enter the name of the new profile in the Profile  
Name field, and click Update.  
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Configuring the Polycom RAS200A  
Figure 2-4 Profiles Screen  
Changing System Settings  
You can modify Polycom RAS200A system settings.  
To change Polycom RAS200A settings  
1. Go to System Setup > System Settings.  
2. On the System Settings screen, enter required changes and click Update.  
Figure 2-5 System Settings Screen  
Note:  
If you change the IP address, the system requests that you restart the  
Polycom RAS200A.  
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Administrator’s Guide  
In this screen, you specify the following information:  
Item  
Description  
System Name  
Defines the NetBIOS name of the Windows  
server. Must be between 6 and 16 characters  
long; dashes and underscores are valid  
characters.  
IP Address  
Defines the static IP address of the server.  
Subnet Mask  
Defines the network’s subnet mask for the  
server’s IP address.  
Default Gateway  
Defines the static IP address of the server’s  
gateway.  
DNS Server  
Current Date  
Defines the static IP address of the DNS server.  
Specifies the current system date of the  
Polycom RAS200A. If you change the date, the  
system date of the Polycom RAS200A also  
changes.  
Current Time  
Specifies the current system time of the  
Polycom RAS200A. If you change the time, the  
system time of the Polycom RAS200A also  
changes.  
System Time Zone  
Specifies the time zone in which the system  
resides.  
Auto adjust for daylight savings  
Select this check box to adjust the clock  
automatically for daylight savings time.  
Setting up MGC Devices  
To monitor and manage MGC devices, you must add them to the Polycom  
RAS200A server.  
To add MGC devices  
1. Go to Directory Setup > Devices.  
The List of MGC Devices screen appears. In this screen, you can add,  
change, delete, and update the status of MGC devices.  
Note:  
The Polycom RAS200A only lists MGC devices that have registered  
with it. You manually register the MGCs by adding them to the List of  
MGC Devices screen.  
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Configuring the Polycom RAS200A  
Figure 2-6 List of MGC Devices Screen  
2. Click Add.  
The Add Device screen appears.  
Figure 2-7 Add Device Screen  
3. In the Device Name field, enter the name of the MGC.  
4. In the IP Address field, enter the IP address of the MGC controller.  
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Administrator’s Guide  
5. In the Admin User ID field, enter the administrative user’s login ID for  
the MGC.  
6. In the Password field, enter the password of the administrative user for  
the MGC.  
7. In the Priority drop-down list, select High, Medium, or Low. The priority  
specifies the order of MGCs to use when you have multiple MGCs. Five is  
the lowest priority; zero is the highest priority.  
8. Click Update.  
9. Repeat steps 7 through 13 to add multiple MGCs.  
Editing MGC Devices  
You can change device settings for MGCs.  
To edit MGC device settings  
1. Go to Directory Setup > Devices.  
2. In the List of Devices screen, select the device you want to change and  
click Edit.  
3. In the Edit Device screen, make your changes. You can change the IP  
address, the administrative user’s login ID, the administrative user’s  
password, and the priority.  
Figure 2-8 Edit Device Screen  
4. When you are done, click Update.  
The List of MGC Devices screen updates to reflect your changes.  
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Configuring the Polycom RAS200A  
Deleting MGC Devices  
When you no longer use a specified MGC, you can delete it from your  
network.  
To delete MGC devices  
1. Go to Directory Setup > Devices.  
2. In the List of Devices screen, select the device you want to remove and  
click Delete.  
A confirmation message asks whether you want to delete the selected  
item.  
3. Click Yes to confirm the deletion or No to cancel your request.  
4. If you click Yes, the List of MGC Devices screen updates to remove the  
selected item from the list.  
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Administrator’s Guide  
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3
Maintaining the Polycom RAS200A  
This chapter describes how to maintain the Polycom RAS200A server.  
Shutting Down the Server  
If you need to shut down the Polycom RAS200A system, turn off the power  
with the button on the front panel or use remote access to shut down the server  
gracefully.  
Rebooting the Server  
You can reboot the server.  
Note:  
You should only restart the server when a fatal error has occurred.  
To restart the server  
1. Go to System Settings > Maintenance.  
The Maintenance screen appears.  
Figure 3-1 Maintenance Screen  
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Administrator’s Guide  
2. Click Reset Server.  
A confirmation message appears asking whether you want to reboot the  
server. The following warning message appears.  
Figure 3-2 Warning Message  
3. Select Continue.  
The system automatically reboots.  
Downloading Log Files  
You can download log files to send to Polycom Technical Support for  
troubleshooting purposes.  
To download log files  
1. Go to System Settings > Maintenance.  
The Maintenance screen appears.  
2. Click Download Logs.  
3. When the File Download dialog box appears, click Save to save the  
LogFiles.zip file to your local drive.  
Upgrading the Server  
You can update the system software by doing one of the following:  
Open Internet Explorer. In the Address line, type the URL  
http://www.polycom.com/resource_center and download the updated  
software from this location.  
Request a software update on CD-ROM from your Polycom Sales  
Representative.  
To install a software upgrade  
1. Do one of the following:  
If you downloaded the software update from the Polycom Web site,  
double-click the executable file to start the installation process.  
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Maintaining the Polycom RAS200A  
If you ordered a CD-ROM, insert it in the CD drive. The installation  
process should start automatically.  
2. Follow the on-screen instructions in the Installation wizard to complete  
the upgrade installation.  
Performing a Factory Reset  
A factory reset returns the system to its original state, without any  
configuration. A factory reset may be required only when an internal system  
error has occurred or the server does not start. If possible, you should back up  
the database before you perform a factory reset.  
Note:  
You should perform a factory reset only if Polycom Technical Support  
informs you it is required. To ensure a successful implementation, you  
and Polycom Technical Support should go through this procedure  
together.  
To perform a factory reset  
1. Insert the System Rescue CD into the CD drive and restart the system.  
The system automatically restores the factory default settings. A success  
message appears when the original disk image has been restored, which  
may take up to ten minutes.  
2. Remove the CD from the CD drive and restart the server by turning it off  
and then on.  
3. Complete the first time setup according to instructions listed in the  
Polycom RAS200A Getting Started Guide.  
4. Reinstall all software upgrades and restore the database.  
Maintaining the Database  
Polycom provides a utility, RAS200ABackupRestore.exe, to back up and  
restore the internal database. You can run this utility remotely, directly on the  
server, or in unattended mode from the command line. If you want to perform  
periodic backups, use the following command:  
RAS200BackupRestore -backup <backup folder>  
For example: RAS200ABackupRestore -backup c:\tmp backs up the database  
to the c:\tmp folder.  
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Administrator’s Guide  
To start this utility  
>> On the server’s desktop, double-click the RAS200ABackupRestore.exe  
file.  
The Polycom RAS200A Backup and Restore Utility dialog box appears.  
The top half enables you to back up the database. For instructions, see  
Backing up the Database. The bottom half enables you to restore the  
database. For instructions, see Restoring the Database.  
Figure 3-3 Polycom RAS200A Backup and Restore Utility Dialog Box  
Backing up the Database  
When you back up the database, the resulting file that the utility creates has a  
.bak extension and a pre-defined name of “DirServicesYYYYMMDD.” For  
example, a file created on March 1, 2006 is automatically named  
“DirService20060301.bak.”  
Note:  
Note:  
You can only back up the database to a local drive. It is recommended  
that you store the database backup file in a safe network location.  
To back up the database  
1. In the Server Backup section, in the Folder for backup files: field, type the  
destination folder name for the database backup file. Alternatively, click  
Browse to locate this folder on your local drive.  
Do not include a back slash (\) at the end of the folder name.  
2. Click Backup to start the backup process, which takes only a few seconds.  
3. If the process is successful, an informational message appears. If the  
process is not successful, an error message appears.  
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Maintaining the Polycom RAS200A  
4. If an error message appears, retry the backup procedure.  
5. If the error message reappears, contact Polycom Technical Support.  
Restoring the Database  
Before you start the restoration process, complete the following:  
Lock the database to prevent access during the restoration process.:  
Stop the Polycom service. Go to Start > Settings > Control Panel >  
Administrative Tools > Services.  
To restore the database  
Note:  
Note:  
You can only restore the database to a local drive.  
1. In the Server Restore section, in the Folder for backup files: field, type the  
full path and name of the input file to use for restoring the database.  
Alternatively, click Browse to locate this file.  
To prevent database corruption, make sure you identify the correct source file  
to use for restoring the database.  
2. Click Restore to start the restoration process.  
3. If the process is successful, an informational message appears. If the  
process is not successful, an error message appears.  
4. If an error message appears, retry the restoration procedure.  
5. If the error message reappears, contact Polycom Technical Support.  
6. After the database has been restored, restart the Polycom service.  
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4
Troubleshooting  
This chapter describes how to troubleshoot problems on the Polycom  
RAS200A server.  
Checking the Server Status  
On the Login screen, make sure the status of the Polycom RAS200A system is  
“Ready.” If the status is “Not Ready,” click the Status link. The server’s status  
should change to “Ready” in about five minutes.  
Verifying the MGC Device Status  
On the List of MGC Devices screen, you can check the status column to view  
the device status of each MGC. Make sure the status is “Available.” If the  
status is “Not Available,” click Refresh. The device’s status should change to  
“Available” in about five minutes.  
Using the Failure Viewer Utility  
The failure viewer utility can provide additional technical information for  
Administrators and Polycom Technical Support when calls do not go through  
successfully. For example, if a device was busy and rejected a call as a result,  
the associated line in the failure viewer includes the participant’s name and the  
error description: “Error 486 - Busy here.” This utility is installed and  
accessible on the desktop of the Polycom RAS200A server.  
To use the failure viewer utility  
1. Double-click the Failure Utility icon on the desktop.  
The Polycom RAS200A Failure Viewer Utility screen appears.  
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Administrator’s Guide  
Figure 4-1 Polycom RAS200A Failure Viewer Utility Screen  
2. The default path for the log file appears in the Input Log File field. To  
select a different input log file, click Browse.  
3. Enter the requested information in the Filtering Options section.  
4. Click Show Log to display the list of errors based on the specified  
filtering options below this section.  
5. Click the Close box when you are done.  
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Administrator’s Guide  
Index  
B
O
backup and restore utility 3-3  
obtaining a license number 2-2  
C
P
changing the password 2-3  
contacting Polycom Technical Support -vi  
conventions in documentation -v  
creating conferences 2-4  
password  
changing 2-3  
product overview 1-1  
profiles  
changing 2-4  
viewing 2-4  
D
database  
S
backing up 3-4  
server  
restoring 3-5  
accessing 2-1  
checking status 4-1  
configuring 2-1  
resetting 3-3  
restarting 3-1  
shutting down 3-1  
upgrading 3-2  
database maintenance 3-3  
device documentation  
downloading 2-1  
documentation resources -v  
downloading device documentation 2-1  
E
system settings  
modifying 2-5  
error handling 4-1  
T
F
troubleshooting 4-1  
factory reset 3-3  
Failure Viewer utility 4-1  
features and capabilities 1-1  
V
viewing errors 4-1  
L
licensing information 2-2  
log files  
downloading 3-2  
troubleshooting 3-2  
logging in 2-1  
M
MGC devices  
adding 2-6  
changing settings 2-6, 2-8  
checking status 4-1  
deleting 2-6, 2-9  
setting up 2-6  
MGC Manager 2-6  
minimum system requirements 1-1  
Index–1  
 
 
Index  
Index-2  
 

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