GSW Water Heater Electric Water Heate User Manual

WATER HEATER  
INSTALLATION MANUAL  
ELECTRIC WATER HEATER  
INSTALLATION AND OPERATING INSTRUCTIONS  
Read these instructions thoroughly before starting  
TABLE OF CONTENTS  
I)  
Water Pipe Connections ........................................1  
II) Power Supply \ Wiring ..........................................1  
III) Filling & Draining Tank ..........................................2  
IV) Installation Checklist ..............................................2  
V) Temperature Adjustment ........................................2  
VI) Service And Maintenance ..............................2 to 3  
VII) Trouble-Shooting....................................................3  
VIII) Pressure Buildup (Thermal Expansion) ................4  
IX) Warranty ................................................................5  
PLEASE RETAIN THESE INSTRUCTIONS IN A  
SAFE LOCATION FOR FUTURE REFERENCE  
FOR YOUR SAFETY  
• Do not store or use gasoline or other  
flammable vapours and liquids in the  
vicinity of this or any other  
appliance.  
• Installation and service must be  
performed by a qualified installer,  
service agency or the electric utility.  
WARNING:Improper installation,  
adjustment, alteration, service, or  
maintenance can cause injury or  
property damage. Refer to this  
manual. For assistance or additional  
information, consult a qualified  
installer, service agency, or the  
electric utility.  
INSTALLATION RECORD  
This water heater is protected by a multi-year warranty against leaks  
plus a one (1) year warranty on parts.  
Record key data here for future reference and prompt service:  
WARNING: If the information in  
these instructions is not followed  
exactly, a fire or explosion may  
result causing property damage,  
personal injury or death.  
Installed By / Purchased From:  
Installation Date:  
Model Number  
Location of Electrical Switch  
or Circuit Protector:  
Serial Number  
IF YOU HAVE ANY INSTALLATION, PERFORMANCE  
OR OPERATIONAL QUESTIONS PLEASE CALL THE  
FOLLOWING NUMBER, PRIOR TO REMOVING THE  
WATER HEATER  
Watts-Total  
U.S. Gal.  
Watts  
Volts  
Watts  
P.S.I.  
(if this is a rental water heater please contact the rental  
company)  
1-888-GSW-TECH  
1-888-479-8324  
PART NO. 61515 REV. C (03-01)  
 
FILLING TANK  
1. Close the drain valve, and then open a hot water faucet.  
2. Open the cold water supply valve.  
3. When water runs out of the hot faucet, the tank is full.  
4. Check the system for leaks.  
NOTE: When filling, avoid water spillage. Do not allow the insulation of  
the heater to get wet as water can cause electrical malfunction.  
CAUTION  
FOR YOUR SAFETY, BE AWARE THIS WATER HEATER  
IS CAPABLE OF PRODUCING HOT WATER AT  
A
TEMPERATURE SUFFICIENT ENOUGH TO CAUSE  
SCALDING INJURY. READ INSTRUCTIONS CAREFULLY  
BEFORE OPERATING THIS UNIT. INCREASING THE  
THERMOSTAT SETTING ABOVE THE PRE-SET  
TEMPERATURE MAY CAUSE SEVERE BURNS AND  
CONSUME EXCESSIVE ENERGY. HOTTER WATER  
INCREASES THE RISK OF SCALD INJURY.  
150°F (66°C) – 2 SECONDS  
DRAINING TANK (completely)  
If the power is to be turned off during the cold season and the tank is exposed  
to freezing temperatures, the water heater must be drained. Water will expand  
when it freezes and can damage the heater.  
140°F (60°C) – 6 SECONDS  
130°F (54°C) – 30 SECONDS  
Completely drain as follows:  
1. Make sure the electrical supply to the water heater is “OFF”.  
2. Turn off cold water supply.  
3. Connect a garden hose to the end of the drain valve and direct this to a  
point lower than the heater.  
4. Open a hot water faucet.  
5. Open the drain valve on the heater – drain, keeping the drain valve open  
during the shutdown period.  
6. To refill the heater, see ‘Filling Tank’ section.  
TEMPERATURE ADJUSTMENT  
In order to reduce the risk of scald injury, thermostats are factory set at  
120°F (49°C). The thermostats operate automatically. They can be adjusted  
to provide warmer or cooler water temperature. The setting of 120°F (49°C)  
has been proven to be most satisfactory from the standpoint of operational  
costs and safety. We recommend you keep the thermostats adjusted to  
120°F (49°C). If adjustments are made set both thermostats to the SAME  
setting (if applicable).  
INSTALLATION CHECK LIST  
1. Are the fuse and wire sizes correct?  
Check Here  
TEMPERATURE LIMIT CONTROL  
2. Is the certified relief valve installed?  
For safety, a non-adjustable high limit temperature switch will shut off the  
power when excessive water temperatures are reached. This switch must be  
re-set manually. See ‘Trouble-Shooting’ section.  
3. Are you sure that in case of water leakage, the building,  
furniture, carpeting or other property will not be damaged?  
4. Has the relief valve been piped to a suitable drain point?  
5. Is the relief valve discharge unobstructed?  
6. Is the heater completely filled with water?  
7. Is the cold supply valve open?  
WARNING  
BEFORE ATTEMPTING ANY ELECTRICAL  
REPAIRS OR REPLACEMENTS, TURN OFF POWER TO THE  
WATER HEATER. CHECK WITH A VOLTAGE TESTER AT  
TERMINAL 1 AND 3 OF THE LIMIT CONTROL THAT POWER IS  
INDEED OFF. FAILURE TO DO SO MAY RESULT IN ELECTRIC  
SHOCK AND/OR ELECTROCUTION OF THE PERSON DOING  
THE WORK.  
If the answer to the above are yes, turn on the power and enjoy all the hot  
water you need, all the time.  
If water temperature adjustment is required:  
RELIEF VALVE REQUIREMENTS  
1. Turn the electrical supply to the water heater “OFF”.  
CAUTION To reduce the risk of excessive pressures and temperatures in this  
water heater, install temperature and pressure protective equipment required  
by local codes. It should be no less than a combination temperature and  
pressure relief valve certified by a nationally recognized testing laboratory  
that maintains periodic inspection of production of listed equipment or  
materials, as meeting the Requirements for Relief Valves and Automatic Gas  
Shut-off Devices for Hot Water Supply Systems, ANSI Z21.22-latest edition.  
This valve must be marked with a maximum set pressure not to exceed the  
marked MAXIMUM working pressure of the water heater (150 PSI). Install  
the valve into an opening provided and marked for this purpose in the water  
heater, and orient it or provide tubing so that any discharge from the valve  
will exit only within 6 inches above, or at any distance below the structural  
floor and cannot contact any live electrical part. The discharge opening must  
not be blocked or reduced in size under any circumstances.  
2. Remove the access door(s), and turn back insulation.  
3. Adjust the thermostat(s) to the water temperature desired (if a two-  
thermostat system exists, set both thermostats at the same temperature).  
4. Repack the insulation and replace access door(s).  
5. Turn the electrical supply to the water heater “ON”.  
ELEMENT REPLACEMENT  
1. See ‘Draining Tank’ section to remove water from the heater.  
2. Turn the electrical supply to the water heater “OFF”.  
3. Remove the access door(s), and turn back insulation.  
4. Disconnect wires from heating element terminals.  
5. Unscrew the element using a 1½” socket wrench or tool number S1008,  
available from your water heater distributor.  
6. Replace element with new one, taking care that sealing gasket is in the  
groove of element flange.  
7. Re-connect wiring, and replace Di-Electric shields.  
8. Repack insulation over thermostat(s), and replace access door(s).  
9. Fill tank with water BEFORE turning ELECTRICITY on. See ‘Filling  
Tank’ section.  
The end of the relief pipe opening should terminate near a floor drain or other  
suitable location not subject to blocking or freezing. DO NOT thread, plug or  
cap the relief pipe opening.  
THERMOSTAT REPLACEMENT  
1. Turn the electrical supply to the water heater “OFF”.  
2. Remove the access door(s), and turn back insulation.  
3. Disconnect wires from thermostat(s).  
4. Lift prongs off bracket and slide thermostat up and out.  
5. Replace in reverse order, taking care that thermostat(s) is flush against  
the tank.  
FAILURE TO INSTALL A LISTED ¾” TEMPERATURE -  
PRESSURE RELIEF VALVE WILL RELEASE THE  
MANUFACTURER FROM ANY CLAIM WHICH MIGHT  
RESULT  
FROM  
EXESSIVE  
TEMPERATURES  
AND  
PRESSURES.  
6. Repack insulation over thermostat(s), and replace access door(s).  
7. Turn the electrical supply to the water heater “ON”.  
TEMPERATURE & PRESSURE RELIEF VALVE  
Inspect the relief valve annually to ensure proper operation. This involves  
opening the valve to check that water is able to flow freely, and that there are  
no blockages. Warning: THE WATER WILL BE HOT and its flow can be  
forceful. Provide a bucket or drainage for the expelled water. Lift the lever  
and let it snap shut. The water should stop immediately.  
If the valve does not function properly, it MUST be replaced. In systems  
where the relief valve discharges periodically, this may be due to thermal  
expansion causing pressure build up. See ‘Pressure Build-Up (Thermal  
Expansion’ section.  
CATHODIC PROTECTION: ANODE MAINTENANCE  
Your water heater has been supplied with an anode rod that protects the tank  
from corrosion. As the rod works, it slowly dissolves over time and must be  
replaced. If the anode is less than 3/8” diameter, or any exposed bare core,  
replace. Depending on water conditions, an anode can last from one to ten  
years. Many localities treat their water, which can have significant effect on  
the life of your heater. Water conditioning such as over softening can  
accelerate the rate at which the anode rod is consumed. Rapid depletion can  
leave a heater unprotected causing a premature failure. As with any water  
heater, it is good practice to check the anode annually to see if it needs  
replacing.  
2
 
ANODE INSPECTION / CHANGE  
1. Turn the electrical supply to the water heater “OFF”.  
2. Close the cold inlet supply valve.  
3. Open a hot water tap supplied by the heater. (CAUTION: Water will be  
hot).  
HOT WATER ODOUR  
On occasion, and depending on your location, hot water may develop a  
strong odour. This can be especially problematic in regions where the water  
contains some sulphur, which results in hot water having a “rotten egg”  
smell. If this occurs, drain the system completely, flush thoroughly and  
refill. If the problem persists, the anode rod may need to be changed from  
magnesium to one made of aluminum. In certain cases chlorinating and  
flushing of the water heater may be required. Contact your dealer or water  
supplier.  
4. See ‘Draining Tank’ section to remove enough water to empty the piping  
system.  
5. Using a 1 1/16" socket, remove anode and inspect or replace as required.  
6. To refill the heater, see ‘Filling Tank’ section.  
WARNING Operating a water heater without an actively working  
anode rod will void the warranty.  
DISCOLORED WATER  
Water rich in iron or other minerals can produce red or brown staining.  
Heating water generally worsens this situation.  
TANK CLEAN-OUT  
1. A clean-out opening is provided on certain models for periodic cleaning  
of the tank. Power supply must be shut off and the heater drained before  
opening the clean-out.  
2. To clean heater through the clean-out opening, proceed as follows:  
a) Remove outer door from side of the casing.  
b) Peel back the insulation covering the clean-out flange.  
c) Remove the six (6) hex head screws securing the tank clean-out plate  
and remove the plate.  
d) Remove lime, scale or sediment using care not to damage the glass lining  
of the tank.  
e) Inspect the clean-out gasket, if it shows signs of wear, a new gasket is  
required.  
Black water can be an indication of organic contaminates in the water  
supply. This can be problematic in areas where the water is obtained from  
surface or contaminated sources. Organic particles can develop bacterial  
growth, causing potential health hazards. Contact your water supplier for  
proper filtration or water conditioning equipment. For bacterial problems  
contact your local health authority. Also see ‘Hot Water Odour’ section.  
A sudden appearance of rusty water can indicate the anode rod has been  
depleted. The remaining steel core wire may be corroding, releasing iron  
particles into the water. Inspect and replace as necessary. Also see  
Cathodic Protection: Anode Maintenance’ section.  
WATER HEATER MAKES NOISE  
Sediment, sand or scale can accumulate resulting in “rumbling” or a  
“hissing” noise. Water heaters need to be flushed regularly to minimize  
buildup. Severe accumulations can cause premature failure of the water  
heater elements.  
f) Install the clean-out plate. Be sure to draw plate up tight by tightening  
screws securely.  
g) Position the insulation, and replace the door.  
EXTENDED NON USE SERVICE  
CAUTION Hydrogen gas is produced in a hot water system served by this  
heater that has not been used for a long period of time (generally two (2)  
weeks or more). Hydrogen gas is extremely flammable. To reduce the risk  
of injury under these conditions, it is recommended that the hot water faucet  
be opened for several minutes at the kitchen sink before using any electrical  
appliance connected to the hot water system. Use caution in opening  
faucets. When hydrogen is present, there will probably be an unusual sound  
such as air escaping through the pipe as the water begins to flow. There  
should be no smoking or open flame near the faucet at the time it is open.  
TROUBLE-SHOOTING  
Follow the preceding instructions carefully and your heater should provide  
long and trouble free service. If problems do arise however, the following will  
be of assistance.  
NOT ENOUGH OR NO HOT WATER  
1. Make sure the electrical supply to the water heater is “ON”.  
2. Check for loose or blown fuses and loose connections in the water heater  
circuit.  
3. If the water was too hot and is now cold, the high limit temperature switch  
may have operated. To reset this, proceed as follows:  
a) Turn the electrical supply to the water heater “OFF”.  
b) Remove the access door then turn back the insulation.  
c) Reset the control by pushing in the red button marked ‘RESET’.  
d) Repack the insulation then replace access door.  
e) Turn the electrical supply to the water heater “ON”.  
4. The capacity of the tank may have been exceeded by large demands of hot  
water. Wait at least one hour then check for hot water at normal hot water  
faucet.  
5. The incoming cold water may be colder because it is winter. If so, it will  
take longer to heat the water.  
6. If none of the above result in adequate hot water, call a service person.  
7. If there is no HOT water, check the upper element.  
8. If there is limited HOT water, check the lower element.  
9. If water is LUKEWARM check for proper incoming voltage.  
WATER LEAKAGE IS SUSPECTED  
1. Check all pipes and fittings for leaks, including the drain valve, element(s)  
and relief valve.  
2. See if the apparent leakage might be condensation. In warm or humid  
locations, condensation can accumulate and run from the heater and  
piping.  
3. If leakage is from the relief valve discharge pipe, it may represent a  
normal condition. Call a service person to check the valve carefully.  
4. If you cannot identify or correct the source of leakage:  
a) Turn off electrical supply to he heater.  
b) Close the cold water inlet valve to the heater.  
c) Open a hot water faucet.  
d) Contact a qualified plumber or service person.  
WATER IS TOO HOT  
Adjust the thermostats to a lower setting. See ‘Temperature Adjustment’  
section. It is imperative that the thermostat is flush against the tank. See  
‘Thermostat Replacement’ section.  
3
 
PRESSURE BUILD-UP (THERMAL EXPANSION)  
During the heating cycle of the water heater, the water expands creating a  
pressure build-up in the plumbing system. If the pressure exceeds 150 PSI,  
water will come out of the valve. This is a normal safety function of the  
T&P valve. The water supply meter may have a check valve or back flow  
preventer inside. This can increase the possibility of pressure build-up.  
Causes of discharge can be thermal expansion, excess system pressure, too  
high a temperature setting on the thermostat or something in the water  
heater causing excess temperatures in the heater.  
Thermal Expansion: When water is heated it expands. For example, in a  
40-gallon water heater, water being heated to its thermostat setting will end  
up expanding by approximately 1/2 gallon. This extra volume created by the  
expansion has to go somewhere or pressure will dramatically increase, such  
as when water is heated in a closed system. A good indication of thermal  
expansion is when the T&P valve releases about one cup of water for every  
10 gallons of heater capacity with each heating cycle. The T&P valve is  
functioning properly when it relieves pressure caused by thermal expansion,  
but frequent relief can result in a build up of natural mineral deposits on the  
valve seat, rendering the valve inoperative. Should this happen, the T&P  
valve needs to be replaced.  
To prevent this ‘T & P VALVE’ from discharging hot water, the loss of  
energy and reduce the possible build-up of lime in the ‘T & P VALVE’  
there are two (2) recommendations:  
OPTION 1: Install a 125 PSI Pressure Relief (only) valve in the cold  
water supply line. Make sure that the discharge of this valve is directed  
to a drain to prevent water damage and it is protected from freezing,  
OR  
OPTION 2: Install an expansion tank on the cold water supply line.  
For every 50 U.S. gallons of stored water, the expansion tank must  
have a minimum capacity of 1.5 U.S. gallons.  
Temperature Relief: The T&P valve will discharge varying amounts  
of water, but typically more than you would experience from thermal  
expansion. Check the temperature in relation to the setting on the  
thermostat dial. A malfunctioning thermostat could cause the water to  
get too hot.  
Alternate location of pressure relief valve  
OPTION 2  
Location of pressure relief and \ or expansion tank if a check valve or  
pressure reducing valve is in the cold water supply to the house.  
Use option 1 or 2 as convenient. If a pressure relief valve is used  
(OPTION 1) select one with a setting 25 psi below the relief valve  
rating used on the heater.  
OPTION 1  
SPACESAVER™ MODELS  
(SIDE OUTLET) ONLY  
NOTE TO INSTALLERS:  
A bent tube (as shown) is installed for the hot water  
outlet on side outlet water heaters to ensure a  
maximum of hot water supply.  
This fitting must be aligned properly.  
The ‘line’ on the fitting must be oriented pointing  
up. When in correct position, the hot water is drawn  
from the highest point in the tank.  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
9.  
Cold water inlet  
Hot water outlet  
Anode(s)  
Temperature and pressure relief valve*  
Thermostat  
Element  
Access door – not illustrated  
Floor drain  
Drain valve  
10. Water supply to meter  
11. Water supply to home  
12. Water meter with backflow preventer  
13. Overflow  
14. Pressure relief valve  
15. Expansion tank  
*Items to be supplied by installer  
Refer to pressure relief \ expansion tank  
schematic above.  
Tee fitting and drain valve  
4
 
~ Certificate of Warranty ~  
Warranty Code: P R S T U V W  
Y
See Rating Label Serial Number prefix for  
Warranty Code. Reduced warranty period  
applies to Newfoundland.  
Standard Warranty Years: 3 5 6 7 8 9 10 12  
Reduced Warranty Years: 2 3 3 5 5 5  
5
7
For its GSW and John Wood water heaters and storage boosters ("Unit"), GSW Water Heating ("GSW") warrants that,  
upon receipt of a properly verified Warranty claim within the Warranty Period, it will, at its election, repair or replace: units which leak; parts which are  
defective in material or workmanship, subject to the terms and conditions set forth in this certificate. GSW Units/parts must be replaced with GSW or  
John Wood product to be eligible for Warranty. This Warranty is available to the original owner for a Unit installed within the boundaries of continen-  
tal United States, Canada, or their territories. Consumers must retain point of sale proof of purchase to validate warranty entitlement. This  
Warranty does not cover components not manufactured by GSW, such as oil burners, which carry the warranty given by the manufacturer thereof, which  
warranty GSW will make available, to the extent permitted by the manufacturer, without recourse to GSW.  
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS  
EXPRESS WARRANTY IS, WHERE PERMITTED BY LAW, IN LIEU OF AND EXCLUDES AND REPLACES ALL OTHER  
CONDITIONS, WARRANTIES, GUARANTEES, REPRESENTATIONS, OBLIGATIONS OR LIABILITIES OF GSW OF  
ANY NATURE OR KIND, EXPRESS OR IMPLIED, HOWEVER ARISING (WHETHER BY CONTRACT, CONDUCT,  
STATEMENT, STATUTE, NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW OR  
OTHERWISE) WITH RESPECT TO THE UNIT OR ITS FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY,  
INSTALLATION, OPERATION, REPAIR OR REPLACEMENT. GSW EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED  
WARRANTIES. IN NO EVENT WILL GSW'S LIABILITIES EXCEED THE COST OF THE DEFECTIVE PART(S) NOR  
LEAKING INNER TANK. GSW WILL NOT PAY FOR ANY TRANSPORTATION, LABOUR, INSTALLATION, OR OTHER  
INCIDENTAL COSTS ASSOCIATED WITH THE REPAIR OR REPLACEMENT OF A DEFECTIVE PART OR HEATER.  
This warranty and GSW's obligations shall be construed and determined in accordance with the laws of both the Province of Ontario, and of Canada in  
force therein. This Warranty does not affect specific legal rights of a consumer under applicable law, except to the extent that such rights may be waived  
or replaced, and the provisions hereof are deemed to be amended to the extent necessary. The unenforceability of any provision of this Warranty shall  
not affect the remaining provisions. Any and all repair and/or replacement of part(s) or Unit are the sole and exclusive remedy available against GSW.  
LIABILITY OF GSW COVERED BY THIS WARRANTY IS CONDITIONAL UPON THE FOLLOWING:  
1. The Unit shall be installed in accordance with all manufacturers'  
instructions, all applicable equipment and building codes, ordinances  
and regulations.  
2. The Unit must not be installed where water damage can result from a  
leak, while provision(s) shall be made for directing any water escaping  
from the Unit, to a drainpipe. As all Units may eventually leak, you  
must protect against any potential water damage. GSW accepts no  
responsibility for such damage, nor any incidental or consequential  
loss, nor damage(s) related thereto, suffered by the owner of the unit nor  
by any third party.  
7. A properly documented claim shall be received by GSW or one of its  
authorized dealers, or point of purchase:  
a) for any defective part within one (1) year; and  
b) unless otherwise specified below *, for any leaks that may  
occur in the Unit's inner tank due to rust, corrosion or other  
chemical reactions caused by the domestic water supplied  
to your home, within the period of time shown in table;  
*The following are the modified Warranty Periods applicable to  
leaks in inner tanks:  
*Residential units installed and used in a commercial application  
carry a reduced warranty period of one (1) year from date of  
installation. Any repair or replacement of any part, tank, or  
Unit under this Warranty will not extend the Warranty Period  
beyond that calculated from the date of first installation of  
the original Unit. The date of first installation will be  
deemed to be the later of the date indicated by the Unit's  
serial number, or if supplied with the Warranty claim, the  
sales receipt, or installer's receipt.  
3. The Unit shall not be installed where it will be exposed to adverse or  
unusual environmental or corrosive conditions. For example, no  
warranty extends to Units exposed to: salt; chemicals; exhausts;  
pollutants or contaminants. Further, no warranty extends to Units  
affected by fire, freezing or flood, "Acts of God", nor any other  
contingency beyond the control of GSW.  
4. The Unit shall be equipped with a properly operating temperature and  
pressure relief valve as specified by GSW and applicable codes. The  
Unit shall be operated at temperatures not exceeding the maximum  
setting of the thermostat and/or high limit control provided by GSW,  
and at water pressures not exceeding the pressure reading shown on the  
Unit.  
5. The Unit must be carefully inspected, maintained, and operated in  
accordance with the manufacturer's instructions. For example, no  
warranty extends to any Unit operated: without the tank being  
completely filled with water; without an operating anode; with levels of  
sediment or lime precipitate which cause failure; in connection to any  
attachment(s), energy saving device(s), or other means of heating  
except as approved by GSW for the Unit; other than with potable water  
without any additives such as salt, chlorine or chemicals, except those  
added for the sole purpose of rendering the water fit for domestic use.  
6. All repairs must be made by qualified personnel who are certified to  
work on the Unit, using factory approved replacement parts, and the  
Unit shall not be otherwise modified, altered or improperly repaired.  
GSW will not assume any expense or liability for unauthorized returns,  
nor repairs made by unqualified personnel who are not certified to work  
on the Unit.  
8. A claim under this Warranty including the model and serial number of  
the Unit, proof of date on which the Unit was first installed, and the  
identity of the defective part(s) for which a claim is being made within  
15 days, following discovery of the defect(s), by personal delivery to a  
GSW authorized dealer, point of purchase, or contact GSW itself at:  
Technical Support Line 1-800-447-6575 ext 2  
Address: GSW Water Heating  
A GSW Inc. Company  
599 Hill Street West  
Fergus, ON Canada N1M 2X1  
9. If requested by GSW, information relating to the purchase,  
transportation operation and installation of the Unit shall be supplied.  
The defective part(s) or Unit, with all components properly and  
securely packed, shall be returned transportation pre-paid, to the  
address designated by GSW in the request.  
All claims are subject to validation by GSW.  
5
 

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