Argent Terminal Adaptor - User Guide
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Argent Terminal Adaptor - User Guide
Table of Contents
1
2
3
INTRODUCTION
SCOPE
5
5
DESCRIPTION
3.1 Application
5
5
6
6
7
8
3.2 Definitions
3.3 Package Contents
3.4 Back Panel
3.5 Top Panel Seven Segment Display
3.6 ATA Activation Instructions
9
9
3.6.1 Prepare position
3.6.2 Connect ATA to NT1
9
3.6.3 Connect the EFTPOS terminal to ATA
3.6.4 Power-up the ATA
9
10
10
10
10
10
11
11
11
12
12
13
15
16
17
17
17
3.6.5 Adjust the Display Orientation of the ATA
3.6.6 Select the Required TEI Number
3.6.7 Observe D-Channel X.25 Call Progress For the First Call
3.6.8 Observe D-Channel X.25 call Progress For the Second Call
3.6.9 Observe the Software Download
3.6.10
3.6.11
3.6.12
3.6.13
3.6.14
3.6.15
3.6.16
3.6.17
3.6.18
3.6.19
Observe for Configuration File Errors
Observe for Failure to Connect
Observe that the ATA is ready and record the service details
Replace the ATA if Faulty on Arrival
Point-to-Point Protocol (PPP) Installation
Installing Dial-Up Network
Configuring Dial-Up Networking (DUN)
V.120 Setup
Connect the EFTPOS terminal
End to end test
3.7 ATA Maintenance
18
18
18
18
18
18
18
19
19
3.7.1 Check the Seven Segment display
3.7.2 Check that the Power is On
3.7.3 Restart the ATA
3.7.4 Perform a Cold Reboot on the ATA
3.7.5 Test the OnRamp® 2 D-channel X.25 facility
3.7.6 Contact the Service Provider and Replace the ATA
3.7.7 Maintenance by Telstra
3.7.8 Customer Network Management (CNM)
3.8 Warranty
19
19
19
19
20
3.8.1 ATA faulty on arrival
3.8.2 ATA under Warranty - with Telstra Service Assurance
3.8.3 ATA under Warranty - without Telstra Service Assurance
3.8.4 ATA out of Warranty - with Telstra Service Assurance
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4
5
V.24 SERIAL PORT ‘AT’ COMMANDS
4.1 Introduction
21
21
21
22
4.2 ‘AT’ Commands
4.3 S register settings
POTS TELEPHONE SUPPLEMENTARY FEATURES
23
5.1 Introduction
23
5.1.1 Abbreviations used in the POTS feature descriptions
24
5.2 Telephone Port (POTS) Features
5.2.1 Call Waiting (CW)
25
25
25
25
26
27
27
5.2.2 Malicious Call Identification (MCID / MCT)
5.2.3 Calling Line Identification Restriction (CLIR or Call Blocking)
5.2.4 Call Line Presentation (CLIP)
5.2.5 Call Forward
5.2.6 Multiple Subscriber Number (MSN)
6
SPECIFICATIONS
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1 INTRODUCTION
This document is provided as a guide describing the procedures for installation, usage and
maintenance of Telstra’s Argent Terminal Adaptor (ATA).
It is highly recommended that a Telstra qualified technician install this product.
However, if you choose to install the ATA yourself, you will need knowledge of the
operation of Telstra’s Argent service and be familiar with the installation process of
digital terminal adaptors.
The ATA can be used as a normal Terminal Adaptor (TA) or modem, plus it has ports for
an Analogue phone connection (also called POTS -–Plain Old Telephone System). This
user guide describes these services which do not require a specialised knowledge for
installation. An understanding of PC and modem configuration will be an advantage.
Most operating systems such as Microsoft Windows, Unix and Linux are able to connect
to the Serial (V.24) port of the ATA like a modem. Braintree Communications developed
the ATA for Telstra’s Argent network. The ATA continues to improve and the latest user
guide and installation software can be downloaded from Braintree’s Internet Address at
2 SCOPE
The instructions in this document should be followed when installing the Argent Terminal
Adaptor.
IMPORTANT NOTE:
1) You must ensure that OnRamp®2 D-Channel service has been installed, tested and is
operational prior to attempting Argent TA installation.
2) The ATA can share the S-bus of the OnRamp® 2 D-channel with other devices, but
only if they are configurable for point-to-multipoint operation.
3) Warranty will be void if the ATA is proved to have been incorrectly installed.
3 DESCRIPTION
3.1 Application
The ATA is an ISDN terminal adaptor that provides a network access for EFTPOS
terminals to communicate with the Financial Host Service Providers via Telstra
OnRamp® 2 D-Channel and Argent services.
It also provides data access for connection to an Internet Service provider (ISP) and
asynchronous data transfer using V.120. The POTS port allows an analogue phone that
would exist on the Public Switched Telephone Network (PSTN) to use the ISDN. The
ATA enables the POTS telephone to be able to take advantage of Telstra supplementary
services like Call Waiting, Call Forward, and others.
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3.2 Definitions
The following words, acronyms and abbreviations are referred to in this document.
Term
Definition
ATA
Argent Terminal Adaptor
EFTPOS
CPE
Electronic Funds Transfer at Point Of Sale
Customer Premises Equipment
Fee For Service
FFS
MFFS
NMS
POTS
PPP
Maintenance Fee For Service
Network Management System
Plain Old Telephone Service
Point-to-Point Protocol
TEI
Terminal Endpoint Identifier
3.3 Package Contents
The ATA package
(Telstra Material Number 577/00116)
ATA unit
Power plugpack
Mounting template
Two (2) screws
Category 5 cable fitted with one standard and one keyed RJ45
connector
User Guide (this document)
Warranty card
Table 1: ATA Package Contents
Description
Power Plugpack
Material Number
577/00117
Cat-5 data cable with standard and keyed
RJ45 connectors (2 metres)
577/00118
Table 2: ATA Spare Parts
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3.4
Back Panel
The ATA contains one analogue EFTPOS port (611 data phone socket), one V.24
(Serial/RS232) data port (DB25 connector), one standard analogue telephone port (RJ45
connector) and one ISDN port (RJ45 keyed connector).
Figure 1: ATA Back Panel
The function for each of the ports is listed below.
Port
Functions
EFTPOS Modem port
Connects to modem enabled EFTPOS Terminal
PPP access to Internet, from Windows, Unix, Mac
V.120 for Asynchronous data, for Cash Registers, Terminals
EFTPOS synchronous access (like the Modem Port)
Analogue telephone connection to ISDN network
Carries telephone and data from all other ports
V.24 / Serial port (RS232)
POTS phone port
ISDN port
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3.5 Top Panel Seven Segment Display
The Seven-Segment display consists of lighted segments to display numbers 0-9 plus a
dot. This shows the startup state of the ATA and on-going status of the EFTPOS
connection. Displays do not relate to calls on the POTS port or the V.24 serial port
(except for EFTPOS).
When starting up the ATA, the Seven-Segment display lights up and moves through a
sequence of patterns and numbers. The numbers displayed are steady when the call is
progressing and the configuration downloading normally on the D-channel during startup.
The display flashes a number continuously if call progress encounters an error condition
during startup.
Table 3 provides a list of “startup status codes” that the ATA displays in order of
sequence when the power is being applied, the call is being set up, and the configuration
is being downloaded by the Argent Network Management System (NMS).
Table 4 provides a list of “fault codes” displayed when a fault occurs.
Display
Interpretation
Building Bars
Steady 1
Steady 2
Steady 3
Steady 4
Steady 5
Steady 6
Steady 7
Steady 8
Steady 9
Steady 0
Steady dot
Program decompressing into memory
Power-on test executing. Dot will pulse on/off.
D-channel interface active for EFTPOS
Pre-Configuration in progress, learning identity.
Remote management in progress, configuration.
Software download in progress
Reserved
Reserved
Reserved
Reserved
Reserved
Normal Operation (no fault)
Table 3: ATA Seven Segment Display Start-up Status Codes
Display
Interpretation
Flashing 1
Flashing 2
Flashing 3
Flashing 4
Flashing 5
Flashing 6
Power up self test fails
ISDN connection down
No carrier on EFTPOS modem port
Data overrun/underrun on Serial V.24 port
No stations responding to polls on EFTPOS port
Last call attempt failed, D-Channel. (X.25 fault or
Argent server or NMS unavailable.)
Not applicable
NMS has no pre-configuration to download
NMS main configuration failure
Not applicable
Flashing 7
Flashing 8
Flashing 9
Flashing 0
Table 4: ATA Seven Segment Display Fault Codes
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Only the decimal point on the Seven Segment Display is illuminated when the
configuration has been downloaded successfully by the Argent NMS, and the ATA is
functioning correctly with connected EFTPOS terminals responding normally. No other
codes will be displayed on the Seven Segment Display in this mode and the unit can be
assumed to be correctly configured and operational.
If the ATA is commissioned before it is connected to an EFTPOS machine then it will
display a flashing 3 until the EFTPOS machine is connected.
3.6 ATA Activation Instructions
Telstra should supply the following information after the OnRamp® 2 D-Channel service
has been installed and tested.
·
Argent EFTPOS service FNN:
FNN =
FxxxxxxxxxxY (Argent Dedicated Service)
FxxxxxxxxxxT (Argent Test Service)
where xxxxxxxxxx is the 10 digit number of the OnRamp® 2 service.
·
·
TEI number (S-Bus D channel address for the ATA. Factory default OnRamp® 2 is
63, Microlink® requires 1. See section 3.6.6 )
Whether this is a migration from Transend to Argent service.
The steps following can then be followed:
3.6.1 Prepare position
The ATA can be installed either horizontally or vertically. Make sure that it is close to
the OnRamp® 2 NT1 (2 metres) and a 240V outlet and within reach of the EFTPOS
terminal. Avoid placing the unit in direct sunlight or near hot surfaces.
3.6.2 Connect ATA to NT1
Connect the ATA ISDN Port to the OnRamp® 2 NT1 S-Bus using only the supplied
cable. The end marked “Terminal” is keyed to fit into the ATA’s ISDN port. The end
marked “Network” is plugged into the NT1.
3.6.3 Connect the EFTPOS terminal to ATA
Connect the cord from the EFTPOS terminal into the EFTPOS 611 connector on the ATA
back panel. In some cases it may be possible to bypass an existing EFTPOS modem and
go directly into the V.24 modem. Telstra will be able to advise if this is possible, and set
up the ATA from the Management system to accommodate this connection.
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3.6.4 Power-up the ATA
Insert the Plugpack connector into the 12VDC socket on the ATA back panel.
Whilst pressing and holding the RST button at the back of the ATA, turn the 240V power
on at the power point. Release the RST button when the display changes to a “C”.
3.6.5 Adjust the Display Orientation of the ATA
The ATA starts with a “C” displayed (for “cold boot”) then progresses to the “Display
Orientation Mode” and you have 3 seconds to press the RST button to change the display
orientation if the unit is wall mounted. An upright “U” symbol indicates correct display
orientation. Mounted on a wall the display should be inverted so the numbers appear in
the correct orientation.
3.6.6 Select the Required TEI Number
After the “Display Orientation Mode” the ATA goes into the “TEI Setting Mode”. The
default TEI is 63 when an ATA is installed for the first time. First, the current TEI is
displayed. Then you have the opportunity to change the TEI if needed. “H” will be
initially displayed indicating the ‘most significant digit’ (MSD) followed by the current
MSD with a decimal point. This is displayed for three seconds during which time the
number can be changed. Then an “L” is displayed followed by the ‘least significant digit’
(LSD) with no decimal point for the next three seconds.
If the TEI number needs to be changed, use the RST button to step through the numbers
to set the required MSD, while the MSD is displayed. Similarly, step through the numbers
for the LSD until the required number is selected. The ATA will then flash the new TEI
and exit the TEI mode.
Another method of setting the TEI is to use a phone on the POTS port and enter
#6#<TEI>#, where <TEI> is the number required (e.g. to program a TEI of 63 press
#6#63#).
3.6.7 Observe D-Channel X.25 Call Progress For the First Call
After exiting the “TEI Numbering Mode” the ATA performs self-test and other internal
functions which take about 90 seconds to complete. Activity during this phase is
indicated by a display of three rising bars. It then automatically makes a D-Channel X.25
call to the factory programmed Argent Pre-configuration NMS number to obtain its IP
address and the X.121 and IP addresses of the main NMS application hosts. During this
process the Seven-Segment Display shows a 3, “Pre-Configuration in Progress”. If for
some reason the ATA is unable to establish an X.25 connection or the connection is
terminated with a non-zero error code (Cause/Diagnostic code), the display will show a
flashing 6 (Last call attempt failed, D-Channel).
3.6.8 Observe D-Channel X.25 call Progress For the Second Call
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Next, the ATA makes a new D-Channel X.25 call to the main Argent NMS, to
automatically download its configuration. “Remote Management in Progress” (Display 4)
will be displayed during this process.
3.6.9 Observe the Software Download
The Argent NMS will then make a decision if the ATA requires a new version of
software. If this decision is made the NMS will start downloading the new software
which will take between 3 to 10 minutes. “Software Download in Progress” (Display 5)
will be displayed for the duration of the download. If there is no need to download a new
version of software the NMS will only download the configuration information for the
site.
Do not turn off the ATA or break the connection during a software download.
3.6.10 Observe for Configuration File Errors
During the previous two steps when the ATA makes a call to the NMS to get its
configuration, the ATA may show a flashing 8 (“NMS has no configuration to
download”) or flashing 9 (NMS main configuration failure) on the Seven Segment
Display. This error condition indicates that the configuration files for this specific ATA
are not available. This is probably due to the provisioning cycle not being completed for
the software components. Contact your Service Provider for further information.
3.6.11 Observe for Failure to Connect
During the previous steps when the ATA makes a call to the NMS to get its configuration
the ATA may show a flashing 6 (“Last call attempt failed, D-Channel either X.25 fault or
NMS unavailable.”) on the Seven Segment Display. This indicates that the ATA is
having trouble connecting to the NMS service. Check the ISDN service is currently
active and there are not problems with cable connections. One method of checking is to
use a normal analog telephone to listen for dial tone through the POTS port of the ATA.
If the dial tone exists, the D channel connection should be checked with Austpac Support
Services.
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3.6.12 Observe that the ATA is ready and record the service details
When the above steps have completed successfully, and the configuration is downloaded.
There may be a 1-2 minute delay while the ATA activates software, after which the
decimal point on the Seven-Segment Display will be illuminated indicating that the unit is
now ready for EFTPOS transactions. (NOTE: If the EFTPOS terminal is not yet
connected the final display will be a flashing 3 - “No carrier from EFTPOS modem”).
After observing this write the following information onto the sticker at the bottom of the
unit:
·
Argent EFTPOS service FNN:
FNN =
FxxxxxxxxxxY (Argent Dedicated Service)
FxxxxxxxxxxT (Argent Test Service)
where xxxxxxxxxx is the 10 digit number of the OnRamp® 2 service.
·
·
·
TEI = xx
ATA Fault Reporting Number = Service Provider Helpdesk number
Date of Purchase = dd/mm/yy
You must call your own Help Desk fault reporting number for any difficulties. This
number is supplied with the EFTPOS terminal.
3.6.13 Replace the ATA if Faulty on Arrival
If the ATA is faulty on arrival, see section 3.8 for warranty instructions.
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3.6.14 Point-to-Point Protocol (PPP) Installation
PPP is used to connect to Internet or other ISDN TAs using the common Windows, Unix,
Macintosh interfaces. Most commonly, it is used for Internet access.
PPP over a OnRamp® 2 B-channel can be invoked via the V.24 Serial port, from a
Windows 95 PC or similar, by setting up Dial-up networking similar to the configuration
of a standard modem.
To use PPP, set up your computer as you would for connecting a standard modem - with
no parity, 8 data bits and one stop bit, (ie N, 8,1).
The Argent Terminal adaptor connects to a terminal or computer with a standard modem
cable. Plug the D25 male connector into the V.24 / RS232 Serial port on the ATA using a
standard straight through modem cable.
Connecting communications equipment, like a modem or router, to the ATA’s V.24 port
would require a crossover cable.
Follow the steps below to install the ATA as a Standard Modem
installation.
1. Click on START
2. Click on Settings
3. Click on Control Panel
4. Double Click on Modem
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5. Click on Add
6. Tick Don’t detect my modem; I will select from list
7. Click on Next
8. Select Standard Modem Types – Standard 33600 bps Modem
9. Click on Next
10. Select the Communications port to which the ATA Modem is attached
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