Using the Smart Ringswitch Gigabit Module
Smart Ringswitch Software Release 4.3
100-398-01
Before you start
About this guide
This guide is an addendum to the Smart Ringswitch Family User Guide (part number 100-291) which describes
how to use Madge Networks’ Smart Ringswitch Gigabit Module with a Madge Ringswitch and Ringswitch
Software Release 4.2. This guide reflects the latest release of the Ringswitch Software (4.3).
Conventions
Throughout this guide, the term Ringswitch is used to refer to any Madge Ringswitch model.
Associated guides
This guide tells you how to configure the Smart Ringswitch Gigabit Module. For information about installing
a Ringswitch and its associated modules, refer to Getting Started: Smart Ringswitch Family (part number 100-315).
For information about configuring a Ringswitch and its associated modules, refer to the Smart Ringswitch Family
User Guide (part number 100-291).
Audience
Safety
This guide is for network administrators. It assumes you are familiar with:
•
•
token-ring networking
the principles of LAN bridging and token-ring switching
To make sure you do not injure yourself or damage your Madge product, read Madge Networks Safety Guidelines
(part number 102-002) before installing the product.
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iii
The guide
Neither Madge Networks Limited or its affiliated companies (together collectively “Madge”) make any
warranties about the information in this user guide. Under no circumstances shall Madge be liable for costs of
procurement of substitute products or services, lost profits, lost savings, loss of information or data or any
other special, indirect, consequential or incidental damages, arising in any way out of the use of its products,
whether or not used in accordance with the user guide.
Notes, cautions, and warnings
Note: A note icon indicates information that you should observe.
Caution: A caution icon indicates the possibility of damage to data or equipment.
Warning: A warning icon indicates the possibility of a threat to personal safety.
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Using the Smart Ringswitch Gigabit Module
Acknowledgments
Madge, the Madge Logo, Ring Access Module, Ringhub, Smart Ringswitch, Smart Ringswitch Plus, Smart
Ringswitch Express, HSTR Ready, GroupSwitch, Smart CAU, Smart RAM STP, Smart RAM Plus UTP, Smart
LAM STP, Smart LAM Plus UTP, Smart Ringbridge, TrueView, and TrueView/ 32 are trademarks, and in
some jurisdictions may be registered trademarks, of Madge Networks or its affiliated companies. Other
trademarks appearing in this document are the property of their respective owners.
Release date: November 2000
Copyright © 2000 Madge Networks Limited. All rights reserved.
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Using the Smart Ringswitch Gigabit Module
Contents
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Appendix A
Appendix B
Introduction to the Smart Ringswitch Gigabit Module ........................................................................... 1
Connecting the Smart Ringswitch Gigabit Module .................................................................................. 7
Reading status indicators............................................................................................................................. 13
Using the command line interface............................................................................................................. 19
Current ratings.............................................................................................................................................. 31
Technical support services.......................................................................................................................... 33
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Chapter 1
Introduction to the Smart Ringswitch Gigabit Module
The Smart Ringswitch Gigabit Module is an option module that supports Gigabit Ethernet connections at
1000 Mbps.
Features of the Smart Ringswitch Gigabit Module
The following sections introduce features of the Gigabit Module:
•
•
•
Connection to Gigabit LAN segments
Jumbo frame size support
Token ring to Ethernet translational bridging support
Connection to Gigabit LAN segments
If you install a Smart Ringswitch Gigabit Module into a Smart Ringswitch Plus Chassis or a Smart Ringswitch
Express you can connect token ring LAN segments with Gigabit Ethernet LAN segments.
For more information about the Smart Ringswitch Gigabit Module, see Chapter 2, Connecting the Smart
Ringswitch Gigabit Module.
Jumbo frame size support
Jumbo frame support lets you transmit frames onto Gigabit Ethernet greater than 1514 bytes (standard
Ethernet). Sizes up to 9014 bytes (Jumbo Ethernet) are supported. Larger frame sizes improve
performance and let standard token ring traffic bridge to Gigabit Ethernet without fragmentation.
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Chapter 1
Introduction to the Smart Ringswitch Gigabit Module
Token ring to Ethernet translational bridging support
The Smart Ringswitch Gigabit Module supports multi-protocol translational bridging including IPX,
IP, NLP, RIP, SAP, NDS and AppleTalk. See Appendix F of the Smart Ringswitch Family User Guide
(part number 100-291) for more information on translational bridging.
The Smart Ringswitch Gigabit Module also introduces support for Novell NetWare Link Services Protocol
(NLSP). NLSP provides link-state routing for Internetwork Package Exchange (IPX) networks and replaces
NetWare’s IPX-based Routing Information Protocol (RIP) and Service Advertising Protocol (SAP). As token
ring and Ethernet use different addressing formats, the Smart Ringswitch Gigabit Module recognizes NLSP
traffic and translationally bridges some NLSP frames to maintain consistent routing information throughout
the enterprise IPX network.
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Using the Smart Ringswitch Gigabit Module
Chapter 1
Introduction to the Smart Ringswitch Gigabit Module
About Smart Ringswitch Software Release 4.3
This user guide describes how to use the Smart Ringswitch Gigabit Module with Ringswitch Software
Release 4.3. Download the microcode software provided with Software Release 4.3 to the Ringswitch to
support the Smart Ringswitch Gigabit Module. Refer to the Smart Ringswitch Family User Guide (part number
100-291) for more detailed information about the Smart Ringswitch software.
This section describes how to identify the boot code and run-time microcode files corresponding to this
software release and explains how to identify the type of Switch Module that is installed in a Ringswitch.
Features supported by Software Release 4.3
Ringswitch Software Release 4.3 supports the Smart Ringswitch Plus Chassis and the Smart Ringswitch
Express and introduces support for the Smart Ringswitch Gigabit Module.
Note: To identify files containing boot code and run-time microcode, examine the first four letters in the
filename, shown in Table 1.1. The remaining filename characters denote software version numbers. Refer to
the README.TXT on the accompanying CD for the most up-to-date information about version numbers.
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Chapter 1
Introduction to the Smart Ringswitch Gigabit Module
Upgrading Ringswitch microcode
Multi-Download is a feature that Madge provides in Ringswitch software Release 3.3 and later. Multi-
Download simplifies Ringswitch software upgrades by combining downloadable files into a single file that
supports all Ringswitches and available modules.
To upgrade your Ringswitch microcode, download the latest runtime microcode (this enables your Ringswitch
for Multi-Download and makes it aware of any new Ringswitch hardware) and then download the Multi-
Download file to upgrade your Ringswitch. Follow the instructions below to upgrade your Ringswitch:
1
Upgrade the TrueView Ringswitch manager. The latest version is on the accompanying CD. For
information about installing and using TrueView Ringswitch Manager, refer to the TrueView online help
or the booklet accompanying the Smart Ringswitch Software CD.
2
3
Upgrade the TrueView Ringswitch manager by running the downloaded file and following the on-screen
instructions.
Power-off the Ringswitch and ensure the Smart Ringswitch Gigabit Module is installed in the correct slot
of the Ringswitch. For information about installing the Smart Ringswitch Gigabit Module, refer to Getting
Started: Smart Ringswitch Family (part number: 100-315).
4
5
Power-on the Ringswitch.
In TrueView, select “Upgrade code”. To do this, right-click on the red download button on the
Ringswitch dialog box and select “Upgrade code”. This automatically downloads all the files that your
Ringswitch needs for all installed modules. The Ringswitch will automatically re-boot as part of the
upgrade process. When download is complete, you see the message “Upgrade Completed” in the
Download Status dialog.
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Using the Smart Ringswitch Gigabit Module
Chapter 1
Ringswitch software modules in Release 4.3
Introduction to the Smart Ringswitch Gigabit Module
Table 1.1
Microcode module
Switch module/ Ringswitch
Filename
Versions
Run-time
Switch-3 Module
Switch-3 Module
SRPW43xR.BIN
REL4_3.BIN
4.3x
4.3
Multi-Download file
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Chapter 1
Introduction to the Smart Ringswitch Gigabit Module
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Using the Smart Ringswitch Gigabit Module
Chapter 2
Connecting the Smart Ringswitch Gigabit Module
The Smart Ringswitch Gigabit Module lets you connect your Ringswitch to a Gigabit Ethernet network. The
Translation Bridging solution provided in the Ringswitch allows for “any to any” connectivity letting Gigabit
Ethernet and token-ring end-stations talk directly without requiring any special drivers in these end-stations.
You can install the Smart Ringswitch Gigabit Module into one of the bottom three Option Module Slots of a
Smart Ringswitch Plus Chassis, or in the Option Module Slot of the Smart Ringswitch Express.
Connecting ports
The Smart Ringswitch Gigabit Module has one Gigabit Ethernet port with an SC fiber connector.
You can connect a Gigabit Ethernet port to any Gigabit Ethernet interface.
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Chapter 2
Connecting the Smart Ringswitch Gigabit Module
Table 2.1
Physical specification for the Smart Ringswitch Gigabit Module
Fiber Interface
Ethernet/ IEEE 802.3z and 802.3x
1000BASE-SX
1000BASE-LX (only when using an
outboard SX to LX converter)
Cable Type
50µ or 62.5µ Multimode Fiber
Singlemode Fiber (SMF)
(with SX->LX converter module
to 50/ 62.5µ MMF)
(MMF)
Connectors
SC Fiber
SC Fiber
Port Attributes
Auto-Negotiation Flow Control,
Full Duplex
Auto-Negotiation Flow Control,
Full Duplex
Port Speed
1000Mbit/ s
1000Mbit/ s
Recommended Maximum
Cable Length
220m (62.5/ 125µ MMF) or 500m
500m (62.5/ 125µ
and 50/ 125µ MMF) or
5km (10µ SMF)
(50/ 125µ MMF)
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Using the Smart Ringswitch Gigabit Module
Chapter 2
Connecting the Smart Ringswitch Gigabit Module
Connecting a Smart Ringswitch Gigabit Module to any Gigabit Ethernet device
The Smart Ringswitch Gigabit Module can connect to any Gigabit Ethernet device with SC fiber connectors.
Use either MultiMode fiber (SX) or SingleMode fiber (LX) according to Table 2.1. (SingleMode fiber is
only supported when using a separate outbound SX to LX converter.)
Note: Support for LX requires a separate outboard SX to LX converter. Check that the converter
supports extended format frames (many converters do not support over 4K frames). Madge is currently
testing third-party converters and details will be available on the Madge.connect website -
www.madgeconnect.com.
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Chapter 2
Connecting the Smart Ringswitch Gigabit Module
Port interface attributes
The Smart Ringswitch Gigabit Module’s port speed is always 1000 Mbps and always set to full duplex. These
settings cannot be changed.
Flow control
The default setting is for flow control is "Auto". This means the port will negotiate with the connected device
for the best setting supported by both ends. You can also set the Gigabit port to “No flow control”, "Tx only",
"Rx only", or "Tx and Rx".
Jumbo frame size support
The default setting is “1514 bytes (standard Ethernet). If the connected device supports larger frame sizes, you
can configure this setting to either "4.5K (Ringswitch token ring)" or "9014 bytes (Jumbo Ethernet)".
Note: The "9014 bytes (Jumbo Ethernet)" frame setting is only available if the Ringswitch is in 18K mode.
See the Smart Ringswitch Family User Guide (part number 100-291) for more information on adjusting Ringswitch
settings.
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Using the Smart Ringswitch Gigabit Module
Chapter 2
Connecting the Smart Ringswitch Gigabit Module
Troubleshooting
For information about using TrueView Ringswitch Manager, refer to the booklet accompanying the
Ringswitch CD. Also see the Smart Ringswitch Family User Guide (part number 100-291) for detailed
Ringswitch troubleshooting information and generic LCD messages.
Warning: The Smart Ringswitch Gigabit Module does not contain any user-serviceable components.
Do not open the Ringswitch unit except when installing a module.
Troubleshooting messages on the LCD panel
When a Ringswitch re-boots, the LCD displays alert messages and information about installed modules.
Press the paddle switch downwards to display information about each of the installed modules.
Information about each of the modules is displayed in the order they are inserted into the chassis,
reading from top to bottom. Click the paddle switch upwards to display more detailed individual port
information about the currently selected module. If no specific message is given, contact your customer
service representative quoting any error number displayed.
If the module is functioning correctly, the LCD will display the slot number, module type, and
microcode version of the selected module, as shown in the following table.
Table 2.2
The LCD message displayed by a correctly functioning Smart Ringswitch Gigabit Module
Message
Description
Slot <n> Gigabit
Rev xx.xx.xx
Correctly functioning Smart Ringswitch Gigabit Module
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Chapter 2
Connecting the Smart Ringswitch Gigabit Module
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Using the Smart Ringswitch Gigabit Module
Chapter 3
Reading status indicators
The Smart Ringswitch Gigabit Module indicates status information on its LEDs and displays information on
its LCD. Alternatively, view the LEDs and LCD display from the management station, by running TrueView
Ringswitch Manager. For more information on how to run the TrueView Ringswitch Manager, refer to the
booklet accompanying the Smart Ringswitch Software CD.
Also refer to the Smart Ringswitch Family User Guide (part number 100-291) for more information about
Ringswitch LEDs.
Reading Gigabit Module port LEDs
The Gigabit Module port has two LEDs that indicate the status and mode. The upper LED displays the
information in Table 3.1.
Table 3.1
Upper LED states for Gigabit Module ports
LED state
Description
yellow
green
off
The Gigabit port is enabled but the link is down
The Gigabit port is enabled and a link has been established
The Gigabit port is disabled
The lower LED is either yellow or off, depending whether the Gigabit port is open or closed.
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Chapter 3
Reading status indicators
Reading the LCD
View information about the status of the Ringswitch from the LCD display on its front panel. This section
only describes the basic Ringswitch LCD messages and those that relate to the Smart Ringswitch Gigabit
Module. See the Smart Ringswitch Family User Guide (part number 100-291) for more information on Ringswitch
LCD messages.
Reading status messages on the LCD panel
The Ringswitch has an LCD panel that shows status messages and alert messages that indicate changes in the
status of the Ringswitch and each of the ports.
Press the paddle switch downwards to display information about each of the installed Ringswitch modules,
including the Smart Ringswitch Gigabit Module. The LCD displays information about the modules in the
order they are inserted into the Ringswitch chassis. Click the paddle switch upwards to display more detailed
individual port information about the currently selected module.
The default LCD screen displays the name of the Ringswitch which represents the switch module:
Smart Ringswitch
Switch name
Press the paddle down to display information about the first Ringswitch slot. The LCD screen displays the
number of the slot, the type of module installed, and the hardware version number.
Slot 4 Gigabit
Rev 01.01.02
Continue pressing the down paddle to display information about each of the Ringswitch modules.
Once information about all of the slots has been displayed, the LCD screen will display the Ringswitch
name again.
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Using the Smart Ringswitch Gigabit Module
Chapter 3
LCD status messages for the Smart Ringswitch Gigabit Module
Reading status indicators
The LCD panel displays additional status messages for the Smart Ringswitch Gigabit Module. Status messages
for the Gigabit port provide detailed information about the status and operation of the port. To display this
information, press the paddle down until the LCD screen displays the Smart Ringswitch Gigabit Module’s
Ringswitch Gigabit Module. The Gigabit port status messages that the LCD panel displays are
described in Table 3.2.
Table 3.2
Gigabit port status messages on the LCD panel
Message
Description
Slot <n> XXX
Rev 0?
XXX
The location of the card, what the card is, and the hardware
revision number
6:1 SR=3EE/FwdS TB=Disa
(49) Open Lk:Up ARxP
6:1
The slot and port number of the Gigabit port
SR=3EE/FwdS
The forwarding mode, number of the ring attached to the
port, and the source routing status
TB=Disa
The transparent status of the port
(49) Open
Lk:Up ARxP
The ‘total’ port number and interface mode (see Table 3.3)
The port link status and the port mode status (see Table
3.4)
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Chapter 3
Reading status indicators
Table 3.3 Gigabit port interface modes
Message
Description
Closed
Open
Fault
The port is closed
The port is open
The port has detected a fault while trying to open/ close
Lk:Up
The link is up. That is, the port has detected another Gigabit Ethernet interface when it
is in an open state
Lk:Down
The link is down. The port has failed to detect another Gigabit Ethernet interface while
open
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Using the Smart Ringswitch Gigabit Module
Chapter 3
Reading status indicators
Table 3.4
Message
Gigabit port mode status
Description
A
Auto negotiation mode
F
Forced negotiation mode
NoP
TxP
RxP
TRxP
No PAUSE frames – no flow control
Transmit only PAUSE frames
Receive only PAUSE frames
Transmit and receive PAUSE frames
Alert messages on the LCD panel
Alerts are informative messages that appear on the LCD panel of a Ringswitch for two seconds. They
temporarily override the normal display. Alerts indicate events such as a port failing to open. When
you use the paddle switch to view the Ringswitch LCD screens, the alerts are disabled for ten seconds to
allow you to read the LCD screens without the display being interrupted by an alert.
See the Smart Ringswitch Family User Guide (part number 100-291) for lists of generic Ringswitch LCD
alert messages.
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Chapter 3
Reading status indicators
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Using the Smart Ringswitch Gigabit Module
Chapter 4
Using the command line interface
Refer to the Smart Ringswitch Family User Guide (part number 100-291) for information about setting up
Ringswitch serial ports, telnet sessions and generic commands to use the command line interface. The Smart
Ringswitch Family User Guide also contains a reference of all Ringswitch and option module command lines.
Configuring the Smart Ringswitch Gigabit Module
If you have a Smart Ringswitch Gigabit Module installed, you can use the following commands to configure
the card.
Setting the Gigabit port IPX mode
The set gigabit port IPX mode command enables or disables the translational bridging of IPX frames.
>set Gigabit port IPX mode <slot>:<port> <1,2>
Command:
slot
Parameter:
Slot number
Port number
Enable
port
1
2
Disable
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Chapter 4
Using the command line interface
Setting the Gigabit port token-ring IPX encapsulation mode
The set gigabit port TRN IPX encapsulation mode command sets the encapsulation type on token ring for all IPX
frames forwarded from Gigabit Ethernet.
>set Gigabit port TRN IPX encapsulation mode <slot>:<port> <1,2,3>
Command:
slot
Parameter:
Slot number
Port number
Auto
port
1
2
IEEE8022
SNAP
3
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Using the Smart Ringswitch Gigabit Module
Chapter 4
Setting the Gigabit port Ethernet IPX encapsulation type
Using the command line interface
The set gigabit port ETH IPX encapsulation type command sets the encapsulation type on Ethernet for all IPX
frames forwarded from token ring.
>set Gigabit port ETH IPX encapsulation type <slot>:<port> <1,2,3,4,5>
Command:
slot
Parameter:
Slot number
Port number
Auto
port
1
2
IEEE8022
SNAP
3
4
IEEE8023
Ethernet II (DIX)
5
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Chapter 4
Using the command line interface
Setting the Gigabit port IPX address
The set gigabit port IPX address command specifies the IPX network number for the port. If this is zero then
the IPX network number is learned automatically by the Gigabit port.
>set Gigabit port IPX address <slot>:<port> <number>
Command:
slot
Parameter:
Slot number
port
Port number
number
IPX network number
Setting the Gigabit port IP mode
The set gigabit port IP mode command enables or disables the translational bridging of IP frames.
>set Gigabit port IP mode <slot>:<port> <1,2>
Command:
slot
Parameter:
Slot number
Port number
Enable
port
1
2
Disable
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Using the Smart Ringswitch Gigabit Module
Chapter 4
Using the command line interface
Setting the Gigabit port IP Multicast mode
The set gigabit port IP multicast mode command specifies the type of MAC address to be used for all IP
multicast frames received on Gigabit which will be forwarded onto token ring.
>set Gigabit port IP multicast mode <slot>:<port> <1,2,3>
Command:
slot
Parameter:
Slot number
Port number
Broadcast
Functional
Group
port
1
2
3
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Chapter 4
Using the command line interface
Setting the Gigabit port flow negotiation mode
The set gigabit port flow negotiation mode command specifies the way the Gigabit Module negotiates flow
control with a connecting device.
>set Gigabit port flow negotiation mode <slot>:<port> <1,2,3,4>
Command:
slot
Parameter:
Slot number
Port number
None
port
1
2
Tx only
3
Rx only
4
Tx and Rx
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Using the Smart Ringswitch Gigabit Module
Chapter 4
Using the command line interface
Setting the Gigabit port auto negotiate mode
The set gigabit port auto negotiate mode command lets you enable or disable auto negotiation between the
Gigabit Module and a connecting device.
>set Gigabit port auto negotiate mode <slot>:<port> <1,2>
Command:
slot
Parameter:
Slot number
Port number
Enable
port
1
2
Disable
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Chapter 4
Using the command line interface
Setting the Gigabit port max frame size
The set gigabit port max frame size command specifies the maximum frame size supported across the
Gigabit Module.
Command:
>set Gigabit port max frame size <slot>:<port> <1,2,3>
slot
Parameter:
Slot number
port
Port number
1
1514 bytes (Ethernet)
2
4486 bytes (Ringswitch token ring)
3
9014 (Jumbo Ethernet)
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Using the Smart Ringswitch Gigabit Module
Chapter 4
Using the command line interface
Setting the Gigabit port VLAN tagging mode
The set gigabit port VLAN tagging mode command enables or disables the 802.1p priority tagging of frames onto
Gigabit Ethernet.
>set Gigabit port VLAN tagging mode <slot>:<port> <1,2>
Command:
slot
Parameter:
Slot number
Port number
Enable
port
1
2
Disable
Setting the Gigabit port VLAN identity
The set gigabit port VLAN ID command sets the Gigabit port VLAN identity. For this command to take effect,
you must have already enabled VLAN 802.1p priority tagging on the selected port.
>set Gigabit port VLAN ID <slot>:<port> <number>
Command:
slot
Parameter:
Slot number
Port number
VLAN ID
port
number
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Chapter 4
Using the command line interface
Setting the Gigabit Spanning Tree encapsulation mode
The set gigabit port STP encapsulation mode command enables or disables the process of encapsulating BPDUs
from Gigabit Ethernet when they are forwarded onto token ring, and de-encapsulating BPDUs when they are
forwarded from token ring onto Gigabit Ethernet.
>set Gigabit port STP encapsulation mode <slot>:<port> <1,2>
Command:
slot
Parameter:
Slot number
Port number
Enable
port
1
2
Disable
Clearing the Gigabit port RIF Cache
The set gigabit port RIF cache cleared command deletes the RIF cache for the specified Gigabit port. The cache
is used when translating transparently forwarded Gigabit Ethernet frames to source-routed token ring frames.
>set Gigabit port RIF cache cleared <slot>:<port> <1>
Command:
slot
Parameter:
Slot number
Port number
Clear
port
1
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Using the Smart Ringswitch Gigabit Module
Chapter 4
Using the command line interface
Displaying Gigabit port information
The show gigabit port information command displays all relevant Gigabit port information, including the
outcome of any Auto mode settings when a Gigabit Ethernet link is established.
>show Gigabit port information <slot>:<port>
Command:
slot
Parameter:
Slot number
Port number
port
Other port functions
All other port functions are covered in the Smart Ringswitch Family User Guide (part number 100-291)
in the section on using the command line interface.
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Chapter 4
Using the command line interface
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Using the Smart Ringswitch Gigabit Module
AppendixA
Current ratings
Use the information in this section to ensure that the sum of the current ratings for the modules you install
does not exceed the maximum permitted for your Smart Ringswitch. Refer to the Smart Ringswitch
Family User Guide (part number 100-291) for all Ringswitch chassis current ratings and current ratings
for all option modules.
Gigabit Module current ratings
Table A.1
Current ratings for the Smart Ringswitch Gigabit Module
Circuit board
i.d. number
Metal carrier i.d.
number
Maximum +5V Maximum
Module
dc load
+12V dc load
Smart Ringswitch Gigabit
Module SX
158-068-xx
Gigabit SX 200
2.5A
0.25A
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Using the Smart Ringswitch Gigabit Module
AppendixB
Technical support services
World Wide Web (WWW)
To access the Madge Networks service on the web, use either a web browser or FTP software.
Using a web browser
To access the full home page service, enter the URL:
http:/ / www.madgeconnect.com
Using FTP software
If you do not have a web browser, you can still download new or updated software by using FTP software.
If you use FTP software:
1
2
Connect to ftp.madge.com
The system prompts you for your login name.
Type ANONYMOUS
3
4
The system prompts you for a password.
Type your full email address.
Once this is complete, you can issue file transfer commands.
100-398-0133
Telephone, fax, and email
Region
Support service
Support number
+44 1753 661952
Europe, Middle East, Africa
Telephone
Email
Lan.Support.Europe
@vital-ns.com
Americas
Telephone
Email
+1 800 654 2661
Lan.Support.US
@vital-ns.com
Asia/ Pacific
Telephone
Email
+61 2 9936 1711/ 1721
Lan.Support.AsiaPac
@vital-ns.com
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Using the Smart Ringswitch Gigabit Module
Toll-free regional support numbers
Country
Number
Country
Number
Americas
Austria
+1 800 654 2661
0800 298 366
0800 10485
New Zealand
Norway
+0800 44 5398
800 11759
Belgium
China
Philippines
Portugal
1 800 1611 0108
0505 44 4602
800 6161 459
0800 991013
00 79 8611 4025
900 97 4412
10 800 610 0112
8001 7649
Denmark
Finland
France
Singapore
South Africa
South Korea
Spain
0800 118 074
0800 90 82 50
00 800 8688 2800
800 933 127
Germany
Hong Kong
Sweden
020 793 127
(toll free to Australia)
Indonesia
Israel
00 180 361403
177 440 2530
800 872 092
Switzerland (French)
Switzerland (German)
Taiwan
0800 55 6432
0800 55 1057
00 8061 1250
001 800 611 4022
0345 125539*
Italy
Malaysia
Netherlands
1 800 80 1716
0800 022 7120
Thailand
United Kingdom
* Indicates local telephone numbers where the calls are charged at the normal rate
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