Powerware Power Supply FSS 0342J User Manual

FERRUPS®  
Uninterruptible Power Systems  
FE or QFE 500VA to 18KVA 50/60 Hz  
USER MANUAL  
FSS-0342J  
Listed Models Available  
 
Table of Contents  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
001 If You Have a Problem or a Question . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
002 If You Need More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Section 100: Identifying Your FERRUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Section 200: Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
201 Storing Your FERRUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
202 Startup: FE and QFE 500VA to 3.1KVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
203 Startup: FE and QFE 4.3KVA to 18KVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6  
Section 300: Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
301 Front Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
302 How to Use the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
303 Automatic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
304 ALARMS: What They Mean, What to Do about Them . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
305 Parameter Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
306 How to Read the Alarm and Inverter Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
307 If You Have an Extended Power Outage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
308 How (and When) to Shut Down Your FERRUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Section 400: Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
401 Connecting a Terminal or Computer to the RS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
402 Entering Commands from a Terminal or Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
403 Remote Monitoring and Remote Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Section 500: Maintenance and Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
501 Regular Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
502 Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Section 600: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32  
601 Specification Table: Standard Product — FE and QFE 500VA-3.1KVA . . . . . . . . . . . . . . . . . . . . . 32  
602 Specification Table: Standard Product — FE and QFE 4.3KVA-18KVA . . . . . . . . . . . . . . . . . . . . 33  
603 AC Output with Nominal Input Power and Loads (Protected Equipment) . . . . . . . . . . . . . . . . . . . . 34  
604 Lightning and Surge Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
605 Isolation and Noise Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
606 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
607 Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
608 Batteries and Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Section700: Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Section 800: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
 
Introduction  
Welcome to the growing FERRUPS family. FERRUPS represents a breakthrough in the design of advanced, on-  
line uninterruptible power systems.  
Please read this manual thoroughly before operating your FERRUPS. Keep this manual handy for future  
reference.  
001 If You Have a Problem or a Question  
Best Power is committed to outstanding customer service. Our Worldwide Service center is happy to help you  
with any problems or answer any questions you may have. Service technicians are available 24 hours a day, 365  
days a year. Just call the telephone number below or the nearest Best Power office, or send a fax to the  
Worldwide Service fax number. Please have your unit’s serial number available when you call.  
If you prefer to contact Best Power via computer, bulletin board service and CompuServe are available, and Best  
Power has a World Wide Web site with more product information.  
Best Power’s toll-free Fax on Demand service is also available 24 hours a day to give you access to technical  
notes and product information.  
Worldwide Service:  
1-800-356-5737 (U.S.A. and Canada) or 1-608-565-2100  
Worldwide Service Fax 1-608-565-2509  
Bulletin Board Service: 1-608-565-7424  
CompuServ:  
Go BEST at any ! prompt.  
World Wide Web Site: http://www.bestpower.com  
Fax on Demand:  
1-800-487-6813 (U.S.A. and Canada)  
002 If You Need More Information  
This manual provides the information you need for basic operation of your FERRUPS. If you have a special  
application or if you need more in-depth information, Best Power offers an excellent selection of literature to  
help you, including Service Manuals with complete technical information and guidelines. Simply call your local  
Best Power office. We’ll be happy to meet your information needs promptly.  
Page 1  
 
Section 100: Identifying Your FERRUPS  
FERRUPS units come in different sizes. This section will help you choose the startup section for your model. If  
your FERRUPS does not have a plug, or if it has a separate battery cabinet, make sure it has been installed before  
you go on.  
If your FERRUPS looks like this drawing, it is in  
the 500 VA-3.1 kVA range. Go to Section 202.  
If your FERRUPS looks like this drawing, it is in  
the 4.3 kVA-18 kVA range. Go to Section 203.  
Page 2  
 
Section 200: Startup  
This section provides step-by-step instructions on starting your FERRUPS. We’ll explain how to turn on DC and  
AC power and how to prepare the UPS to support your equipment.  
201 Storing Your FERRUPS  
If you do not plan to use your FERRUPS right away, you must store it between 20 and +40 Celsius ( 4 to  
+104 Fahrenheit). If you remove the batteries and store them separately, you can store the UPS itself at 20 to  
+60 C ( 4 to +140 F). Keep batteries in storage fully charged. Recharge the batteries every 90-120 days.  
Batteries will have a longer shelf life if you store them below 77 F (25 C).  
202 Startup: FE and QFE 500VA to 3.1KVA  
Make sure the temperature is 0 to 40 Celsius (32 to 104 Fahrenheit). The relative humidity must be 0-95%  
without condensation. The air must be free of dust, chemicals that corrode, or other contaminants, and the air  
must be free to move around FERRUPS.  
Back View  
1.8-3.1 kVA  
1.15 and 1.4 kVA  
500 VA-850 VA  
1 = On/Off Switch  
3 = RS232 Communication Port  
2 = Output Receptacles (for your equipment)  
4 = Alarm Silence Switch  
Page 3  
 
CAUTION  
To avoid possible equipment damage or personal injury, assume that AC voltage is present at the  
FERRUPS terminals or receptacles any time AC input voltage or DC battery voltage is supplied.  
FERRUPS can provide output voltage from its batteries even when there is no AC input voltage.  
Whenever AC input voltage is present, FERRUPS can provide output voltage even when its batteries are  
disconnected. Always disconnect the AC input source to make sure there will be no UPS output voltage; if  
you have a separate battery cabinet, you must also shut off the DC switch or disconnect the battery cabinet  
from the UPS.  
To reduce the risk of electric shock, install the UPS in a temperature-controlled indoor area free of  
conductive contaminants.  
Turn off the equipment you want the FERRUPS to protect.  
1
2
FE Plug-in Models:  
Plug in the UPS. Once you have done this, the AC LINE light  
should light . If the plug does not match your outlet (receptacle),  
ask your electrician to install the outlet you need.  
QFE Plug-in Models:  
Do not use the cord you received to plug in the UPS; this cord is  
for plugging your equipment into the UPS. The computer (or  
other equipment) that you want to protect should have a power  
cord that you can disconnect or “unplug.” Disconnect this cord  
from your equipment and use it to plug in the UPS. If you  
need to order a UPS power cord, please call the nearest  
Best Power office. Once you have plugged in the UPS, the  
AC LINE light should light.  
Hardwired Models (models that are not plug-in):  
Your electrician should have followed the instructions in the Installation Manual to install your UPS  
and connect your protected equipment. Turn the AC Disconnect Switch on. The UPS’ AC LINE light  
should light .  
The AC LINE light will not light for models FE 1.8, FE 2.1, and FE 3.1 with serial numbers 25000 and up.  
NOTE: If you have a separate battery cabinet with a DC switch on the front, turn the switch on now.  
Turn the On/Off (I/O) switch to the On (I) position. (The On/Off switch is shown in step 2.) After a short  
startup test, the green READY light should light (on earlier models the light will blink for a few seconds  
before remaining lit).  
3
The CHARGING light may be on at this point; this means FERRUPS’ batteries are not fully charged, and  
FERRUPS is charging them now. FERRUPS automatically charges the batteries whenever the AC LINE  
light is on and the BATTERY POWER light is off. The CHARGING light will turn off when the batteries  
have been fully charged; this may take 24 hours. FERRUPS’ runtime (battery backup time) will be shorter  
until the batteries have been charged.  
Page 4  
 
FERRUPS units with receptacles on the back:  
Plug the equipment you want to protect into the  
UPS’ receptacles. (If you have a 50 Hz model,  
use the cord or plug provided to connect your  
equipment to FERRUPS’ receptacles.) Next,  
switch on your equipment. If the red ALARM  
light comes on, see Section 304 on page 15.  
4
5
FERRUPS units without receptacles on the  
back: Turn the bypass switch to “UPS.” Then,  
switch on the equipment that is connected to  
your FERRUPS. If the red ALARM light  
comes on, see Section 304 on page 15.  
Fill out the Warranty Registration Card in  
this manual and return it to Best Power.  
Your FERRUPS includes free CheckUPS® II Suite power management software. The CheckUPS II Suite  
monitors power conditions; during a long power outage, CheckUPS II automatically shuts down your  
computer system just before the FERRUPS runs out of battery power. To install CheckUPS, see the  
instructions you received with the software.  
That’s it! Your FERRUPS is now providing conditioned, computer-grade power to your equipment, and  
FERRUPS is ready to provide power from its batteries if there is a power outage or if there are AC input power  
problems.  
When the FERRUPS operating mode changes, FERRUPS will bring it to your attention. For example, when  
FERRUPS runs on battery power, the yellow BATTERY POWER light comes on and FERRUPS beeps a few  
times each minute. When there is a FERRUPS alarm, the red ALARM light comes on and FERRUPS sounds the  
Morse code for the alarm.  
See the rest of this manual for information on operation, communication, and alarms.  
Page 5  
 
203 Startup: FE and QFE 4.3KVA to 18KVA  
Make sure the temperature is 0 to 40 Celsius (32 to 104 Fahrenheit). The relative humidity must be 0-95%  
without condensation. The air must be free of dust, chemicals that corrode, or other contaminants, and the air  
must be free to move around FERRUPS.  
FERRUPS Features  
Front Panel Lights (LEDs)  
Control Panel  
On/Off Switch  
FERRUPS Back View  
7-18 kVA  
4.3 kVA and 5.3 kVA  
1 = Receptacle Panel  
(Optional for 4.3-7 kVA)  
2 = RS232 Communication Port  
Page 6  
 
CAUTION  
To avoid possible equipment damage or personal injury, assume that FERRUPS’ terminals or receptacles  
may have AC voltage present any time AC input voltage or DC battery voltage is supplied. FERRUPS can  
provide output voltage from its batteries even when there is no AC input voltage. When AC input voltage  
is present, FERRUPS can provide output voltage even when its batteries are disconnected. Always  
disconnect the AC input source AND disconnect or turn off DC (see Section 308) to make sure there will  
be no UPS output voltage. To reduce the risk of electric shock, install the UPS in a temperature-controlled  
indoor area free of conductive contaminants.  
Turn off the equipment you want the FERRUPS to protect.  
1
If your FERRUPS has an input plug, make sure the  
AC input power is off at the service panel. Then,  
plug in the UPS. If the plug and your outlet  
(receptacle) do not match, ask your electrician to  
install the outlet you need.  
2
If your FERRUPS does not have a plug, your  
electrician should have installed your UPS and  
connected your protected equipment using the  
Installation Manual. Make sure your AC Disconnect  
Switch and the UPS On/Off switch are both off at  
this time.  
To switch on the DC (battery power), follow these  
steps:  
3
a. Unlock the lock in the center of the UPS front  
panel, and lower the panel.  
b. If there is a DC switch with a precharge  
button behind the panel, press the precharge  
button for a few seconds; then, turn on the  
switch. If there is a switch but no precharge  
button, turn on the switch. There may not be  
a DC switch behind the panel. Close the  
panel.  
c. If your UPS has separate battery cabinets,  
turn on the DC switch at each battery cabinet.  
Page 7  
 
To start FERRUPS on battery power, use the  
key to  
4
turn on the On/Off switch. After a brief self-  
check, the yellow BATTERY POWER light and  
the green READY light will light on the UPS  
and the control panel. The UPS will beep every  
20 seconds to let you know it is running on  
battery power (inverter). The control panel will  
show the Best Power logo; press the [ENTER]  
key. Now, the control panel will scroll this  
display:  
FERRUPS by BEST  
Mode:  
Charger:  
Beeper:  
Auto  
Off  
Enabled  
If the red ALARM light is on, read the  
alarm message on the control panel display,  
turn off the On/Off and DC switches, and  
call Best Power’s Worldwide Service at 1-  
800-356-5737 or 1-608-565-2100, or call the  
nearest Best Power office.  
If your FERRUPS has a plug, turn the AC input  
power on at the service panel. The green AC  
LINE light will light. After a few seconds,  
FERRUPS will switch from battery power  
(inverter) to AC input power. The BATTERY  
POWER light should turn off.  
5
If your FERRUPS does not have a plug, it has a  
bypass switch (either on the back of the  
FERRUPS or mounted nearby). Turn the UPS  
AC Line Disconnect Switch on. The green AC  
LINE light will light. After a few seconds,  
FERRUPS will switch from battery power  
(inverter) to AC input power. The BATTERY  
POWER light should turn off. Now, turn the  
UPS Bypass Switch to “UPS.”  
The CHARGING light may be on at this point; this means FERRUPS’ batteries are not fully charged, and  
FERRUPS is charging them now. FERRUPS automatically charges the batteries whenever the AC LINE  
light is on and the BATTERY POWER light is off. The CHARGING light will turn off when the batteries  
have been fully charged. This may take 24 hours. FERRUPS’ runtime (battery backup time) will be shorter  
until the batteries have been charged.  
Page 8  
 
FERRUPS units with receptacles on the back:  
Plug the equipment you want to protect into the  
FERRUPS’ receptacles. Then, switch on your  
equipment. If the red ALARM light comes  
on, see Section 304 on page 15.  
6
7
FERRUPS units without receptacles: Switch on  
the equipment connected to your FERRUPS. If  
the red ALARM light comes on, see Section  
304 on page 15.  
Now, you can set the time and date using the control panel. FERRUPS needs the correct time and date for  
its Alarm and Inverter Logs, so you should reset the time and date whenever FERRUPS has been shut  
down. Time is parameter 0; see Section 305 for more information on parameters. To set the time, follow  
these steps:  
PRESS THIS KEY:  
[DISPLAY]  
[0]  
DISPLAY SHOWS:  
Display:  
Display:  
0
[ENTER]  
[PROGRAM]  
00 Time: 11:30:20  
00 Pgm:  
Enter the correct time using the 24-hour system. To do this, you enter times from 1:00 a.m. to 12:59 p.m.  
just as you would read them from a clock. From 1:00 p.m. to 11:59, however, you add 12 hours to the  
“clock time.” So 8:30 a.m. would be entered [8] [3] [0], but 8:30 p.m. would be entered [2] [0] [3] [0].  
Midnight is [0] [0] [0] [0], 12:30 a.m. is [0] [0] [3] [0], and so on. For example, if the time is 9:30 a.m., you  
would enter the following:  
PRESS THIS KEY:  
[9][3][0]  
[ENTER]  
DISPLAY SHOWS:  
00 Pgm: 930  
00 Time 09:30:00  
Set the date next. The date is parameter 10. To display the date, follow these steps:  
PRESS THIS KEY:  
[DISPLAY]  
[1][0]  
DISPLAY SHOWS:  
Display:  
Display:  
10  
[ENTER]  
[PROGRAM]  
10 Date: 01/01/96  
10 Pgm:  
Now, press the number of the month, then the number of the day of the month, and then the year. For  
example, to enter June 14, 1996:  
PRESS THIS KEY:  
[0] [6] [1] [4] [9] [6]  
[ENTER]  
DISPLAY SHOWS:  
10 Pgm:  
10 Date  
061496  
06/14/96  
Page 9  
 
Please fill out the Warranty Registration Card in this manual and return it to Best Power. This card  
helps Best Power’s Worldwide Service when your FERRUPS needs routine maintenance or if there is a  
problem.  
8
Your FERRUPS includes free CheckUPS II Suite power management software. The CheckUPS II Suite  
monitors power conditions; during a long power outage, CheckUPS automatically shuts down your  
computer system just before the FERRUPS runs out of battery power. To install CheckUPS, see the  
instructions you received with the software.  
That’s it! Your FERRUPS is now providing conditioned, computer-grade power to your equipment, and  
FERRUPS is ready to provide power from its batteries if there is a power outage or if there are AC input power  
problems.  
When the operating mode changes, FERRUPS will bring it to your attention. When FERRUPS runs on battery  
power, the yellow BATTERY POWER light comes on and FERRUPS beeps a few times each minute. When  
there is a FERRUPS alarm, the red ALARM light comes on and FERRUPS sounds the Morse code for the alarm;  
FERRUPS also displays an alarm message on the control panel.  
See the rest of this manual for information on operation, communication, and alarms.  
Page 10  
 
Section 300: Operation  
This section will describe how FERRUPS works. We’ll discuss the meaning of the front panel lights and describe  
how to use the control panel. We’ll also describe what the automatic system test does, what each alarm means,  
what parameters are, and how to read the Alarm and Inverter Logs. Finally, we’ll see how to turn off FERRUPS.  
301 Front Panel Lights  
At the front of your FERRUPS is a panel with five lights (LEDs). These lights tell you several things about the  
operating status of the FERRUPS.  
Light (LED) Color  
What It Means When It’s  
ON  
What It Means When It’s  
OFF  
What It Means When It  
Blinks  
AC LINE  
Green  
FERRUPS is getting power  
from the AC input power  
source. (Models FE 1.8, FE  
2.1, and FE 3.1 with Serial  
Numbers 25000 and up must  
be turned on in addition to  
FERRUPS is not getting  
input power; there is an  
outage, the AC input breaker  
is tripped, the UPS is  
unplugged, or, for later  
models FE 1.8, FE 2.1, and  
Not applicable.  
being connected to AC power FE 3.1, the On/Off switch is  
supply. not on.  
READY  
Green  
FERRUPS is ready to provide FERRUPS cannot provide  
You have just started the  
UPS; the UPS is testing the  
batteries as part of the  
automatic system test (see  
Section 303); or, you have  
started a timed shutdown  
(Section 402).  
backup power from its  
batteries when needed.  
backup power; it may be in  
the Line Condition Mode or  
the Off Mode (see Section  
302), or its batteries may be  
discharged, or it may be  
running on battery power  
(Inverter On mode).  
CHARGING Green  
FERRUPS is charging the  
batteries.  
The battery charger is off;  
batteries are at full charge.  
Not applicable.  
BATTERY  
POWER  
Yellow FERRUPS is providing power FERRUPS is providing  
The UPS is testing the  
inverter as part of the  
automatic system test. (See  
Section 303.)  
from its batteries; it is in the  
Inverter Mode.  
condi-tioned power from the  
AC input power source, or  
FERRUPS is off.  
ALARM  
Red  
FERRUPS is warning you that No alarm exists.  
an alarm exists. If you have  
not silenced the alarm beeper,  
you should be hearing a code  
that tells you what the problem  
is. (See Section 304.) If you  
have a control panel, an alarm  
message appears on its  
Not applicable.  
display.  
Page 11  
 
302 How to Use the Control Panel  
The control panel comes with all FE/QFE 4.3KVA to 18KVA models. If you have an FE/QFE 500VA to  
3.1KVA, you may have ordered the control panel as an option. If you have, please see TIP 407 to connect the  
control panel.  
The control panel is attached to the front of your FERRUPS with a six-foot (1.8-meter) cable, which lets you pick  
up the control panel and hold it in your hand. The panel’s READY, BATTERY POWER and ALARM lights  
work like the READY, BATTERY POWER and ALARM lights on the front of the UPS. (See Section 301.)  
You can use the control panel to change FERRUPS system modes and display and change parameters. You can  
also lock the control panel and change some of its features. If you press the wrong key at any time, press  
[CLEAR] and then the correct key. The control panel will click each time you press a key.  
How to Change Operating Modes  
There are four UPS operating modes: Auto, Inverter On (Battery Power), Line Condition, and Off. FERRUPS  
will select the appropriate operating mode automatically; however, there may be times when you need to set the  
operating mode manually from the control panel. Notice that the names of the operating modes appear in red on  
the bottom of keys 1-4.  
Operating Mode  
How to Select It  
What It Means  
Off  
Press [CONTROL] [1] FERRUPS is not providing power to your equipment, but you can still use  
[ENTER] [ENTER].  
the control panel. The READY light is off.  
Auto  
Press [CONTROL] [2]  
[ENTER] [ENTER].  
This is the normal operating mode. FERRUPS conditions AC input power  
and provides this conditioned power to your equipment, and it is ready to  
switch to battery power if necessary. The AC LINE and READY lights  
should be on.  
Line Condition  
Press [CONTROL] [3]  
[ENTER] [ENTER].  
FERRUPS is conditioning AC input power and providing this conditioned  
power to your equipment, but if there is a brownout or power outage,  
FERRUPS will not switch to battery power. Instead, the UPS will shut  
down its output until AC input power is available again. The READY light  
is off when FERRUPS is in this mode.  
Inverter On  
(Battery Power)  
Press [CONTROL] [4]  
[ENTER] [ENTER].  
FERRUPS converts battery power to AC power for your equipment. It will  
not charge the batteries. The BATTERY POWER light is on. The UPS  
calculates the runtime remaining and sounds an alarm when runtime starts  
to get low.  
Page 12  
 
How to Enter Passwords  
Before you can change some parameter values, you must enter a password. (The instructions below describe how  
to display and change parameters.) You must also enter a password before you enter some of the commands listed  
in Section 402.  
Note: When you first receive your UPS, you do not need to enter a password before you change some  
parameters (such as Time, Date, and User ID). If you change parameter 39 to “Yes,” you must enter a  
User password before you can change these parameters. (See Section 305.) If you change parameter 39 to  
“Yes,” you must also enter a User password before you can:  
-use [CONTROL] key functions like the ones that change system modes, or  
-use some commands. (See Section 402.)  
The User Password is 377. If you need a higher password, call Best Power’s Worldwide Service or the nearest  
Best Power office. To enter the User Password, follow these steps:  
PRESS THIS KEY:  
[CLEAR]  
[PROGRAM]  
[3] [7] [7]  
DISPLAY SHOWS:  
FERRUPS by BEST  
Password:  
Password:  
Level:  
377  
User  
[ENTER]  
When you want to clear the password, press the [CLEAR] key until you see “Password Cleared” on the control  
panel display.  
How to Display and Change Parameters  
To display a parameter press [DISPLAY], the parameter number, and [ENTER]. (The names of the first 11  
parameters appear in green on the top of the number keys.) For example, to display parameter 0 (time), follow  
these steps:  
PRESS THIS KEY:  
[DISPLAY]  
[0]  
DISPLAY SHOWS:  
Display:  
Display:  
00 Time 07:04:08  
0
[ENTER]  
To change a parameter, display it first. Then, press [PROGRAM], enter the new value you want for the  
parameter, and press [ENTER]. (You will need a password to change most parameters.) For example, to change  
parameter 0 (time), follow these steps:  
PRESS THIS KEY:  
DISPLAY SHOWS:  
[DISPLAY] [0] [ENTER] 00 Time 07:04:08  
[PROGRAM]  
[9] [3] [0]  
00 Pgm:  
00 Pgm:  
930  
[ENTER]  
00 Time 09:30:00  
Page 13  
 
How to Lock and Unlock the Control Panel  
You may need to disable (lock) your control panel if you want to limit its use. When you disable the control  
panel, it will not respond to its keys until you enable it again. To disable the panel, press the keys shown below.  
(Make sure you have the Unlock number shown below.)  
PRESS THESE KEYS:  
DISPLAY READS:  
[CLEAR] and [ENTER] together -Keypad Locked-  
When you lock the control panel, it will beep and show the display above for about two seconds; the control  
panel will beep and show this display whenever you try to use the keys. The front panel lights (LEDs) will  
continue to show the UPS’ status, and the control panel will show UPS alarms. To enable the control panel again,  
PRESS THESE KEYS:  
DISPLAY READS:  
[CLEAR] and [ENTER] together Unlock #:  
[8] [2] [0] [4] [9]  
[ENTER]  
Unlock #: 82049  
Keypad Unlocked  
After about two seconds, the control panel will show the same display it showed before you unlocked it. If you  
enter the wrong Unlock number, the control panel will display “-Keypad Locked-” for two seconds, and the  
control panel will remain locked.  
How to Use the Configuration Menu  
Your control panel includes a Configuration Menu that lets you adjust its baud rate and brightness, turn the  
beeper on or off, turn off the click you hear when you press keys, and control other features. The label on the  
back of your control panel includes more information on this menu. (See the drawing below.)  
Page 14  
 
303 Automatic System Test  
FERRUPS regularly tests its memory, batteries and inverter to make sure they will perform when you need  
them. (The factory setting for the time between tests is seven days.) During the system test, the BATTERY  
POWER and READY lights will blink. For the results of the last system test, you can display parameter 26. (See  
Section 305.)  
Logic Test:  
First, FERRUPS checks its memory. If it finds a problem, the UPS sounds alarm O, Memory  
Check (– – –). (See Section 304.)  
Inverter Test: The inverter converts DC battery power into the AC power your equipment uses. During the  
Inverter Test, FERRUPS pulses its inverter to see if it delivers the proper amount of current. If  
not, the UPS sounds alarm N, “Check Inverter” (– ). (See Section 304.) Although it is testing  
the inverter, the UPS is not in “Inverter Mode”; it continues to condition input power, and it is  
ready to provide battery power if there is a power outage. The BATTERY POWER light will  
blink during this part of the test.  
Battery Test: FERRUPS also checks its batteries to make sure that they can support your equipment for the  
minimum specified runtime. If not, FERRUPS sounds alarm M, “Check Battery” (– –). (See  
Section 304.) The READY light will blink during this part of the test.  
Later models FE 1.8, FE 2.1, and FE 3.1 do not perform inverter tests.  
304 ALARMS: What They Mean, What to Do about Them  
When FERRUPS detects a problem, it  
sounds an alarm code,  
lights up the red ALARM light on the front panel (and the control panel if you have one), and  
displays an error message on the control panel (if you have one). (If the control panel does not display the  
message, press [CLEAR] until you reach the scrolling display.)  
Here’s how you should react:  
1. Find out which alarm FERRUPS is sounding. If you have a control panel, you can read the alarm on the  
display. If you do not have a control panel, listen to the FERRUPS alarm code; FERRUPS will sound the  
Morse Code for the alarm letter. (See the alarm table on the next two pages to match the code to a letter.)  
2. Find the alarm in the table on the next two pages. This table will tell you what the alarm means and how  
to react to it. If the table tells you to call Best Power, call the nearest Best Power office. (You can call  
Worldwide Service at 1-608-565-2100; in the U.S. and Canada, call 1-800-356-5737.)  
3. If you want to silence the alarm beep, follow the instructions below.  
FE/QFE 500VA to 3.1KVA: Find the Alarm Silence Switch on the upper right corner of the back of  
your FERRUPS. Turn this switch off.  
FE/QFE 4.3kVA to 18KVA: Press [CONTROL] [5] [ENTER] [ENTER] on the control panel.  
Remember to turn the alarm beep back on (using either a switch or a control panel) after you’ve  
corrected the problem that caused the alarm. If you forget to do this, FERRUPS will not be able to sound  
an alarm code (beep) the next time there is an alarm. (FERRUPS will still show a red ALARM light and  
flash an alarm message on the control panel display.)  
Page 15  
 
Letter  
Audio  
Code  
Alarm Message  
What It Means  
What To Do  
A
Low Battery  
The battery charge is low because  
the system was running on battery  
power, or the DC Switch is not on.  
The UPS will shut down. Before this alarm, you should  
have received a “Low Runtime” alarm (  
) to warn  
you to shut down your equipment. When AC power  
returns, turn FERRUPS on again. The green  
CHARGING LED should light as the batteries  
recharge.  
B
C
Near Low Battery  
High Battery  
The battery voltage has reached the  
Near Low Battery setpoint.  
The alarm should clear itself when the battery charger  
has charged the batteries enough.  
There may be a problem with the  
charging circuit or parameter  
settings.  
Phone Best Power’s Worldwide Service.  
D
E
Low Runtime  
The unit is running on battery  
power, and the battery runtime  
remaining is low.  
Do an orderly shutdown of your equipment. Then turn  
FERRUPS off to conserve battery power. When AC  
input power returns, turn FERRUPS on again.  
Low AC Output  
The output voltage is below a  
preprogrammed setpoint.  
The UPS will shut down. Shut down your equipment or  
bypass the UPS, and turn the UPS switch off. Phone  
Best Power’s Worldwide Service.  
F
High AC Output  
Output Overload  
The output voltage is higher than  
the alarm setting.  
Phone Best Power’s Worldwide Service.  
G
– –  
Your equipment is drawing more  
volt-amps (power) than the UPS  
can provide. (See your model’s  
VA rating.) The unit will continue  
to run with overloads as high as  
125% for 10 minutes and then shut  
down.  
Reduce the amount of equipment using FERRUPS  
power and turn FERRUPS on again. If the problem  
persists, phone Best Power’s Worldwide Service.  
H
Hi Ambient Temp  
Hi Heatsink Temp  
The temperature inside the unit is  
too high. If the temperature  
If the UPS has shut down, call Best Power’s  
Worldwide Service. If not, shut down the protected  
reaches a preset point, the unit will equipment and FERRUPS, correct the cause of the high  
shut down.  
temperature if possible, and turn FERRUPS on again.  
If the problem persists, phone Best Power’s Worldwide  
Service.  
I
The inverter temperature is too  
high. If the temperature reaches a  
preset point, the UPS will shut  
down.  
If the UPS has shut down, call Best Power’s  
Worldwide Service. If not, shut down your equipment  
or bypass the UPS; turn the UPS off. Phone Best  
Power’s Worldwide Service.  
J
– – –  
User Test Alarm  
The user is testing the alarm  
feature.  
To start the user test alarm from the control panel, press  
[CONTROL] [8] [ENTER] [ENTER]. Repeat the  
procedure to turn the alarm off.  
K
Hi Transfmr Temp  
The transformer temperature is too  
high. If the temperature reaches a  
preset point, the UPS will shut  
down.  
The UPS may have shut down; if so, call Best Power’s  
Worldwide Service. If the UPS has not shut down, shut  
down your equipment or bypass the UPS; then, turn the  
UPS off and call Best Power’s Worldwide Service.  
L
Check Charger  
The UPS has detected a charger  
problem.  
Phone Best Power’s Worldwide Service.  
Page 16  
 
Letter  
Audio  
Code  
Alarm Message  
What It Means  
What To Do  
M
– –  
Check Battery  
The batteries have failed the  
automatic system test.  
Phone Best Power’s Worldwide Service.  
N
O
P
Check Inverter  
The inverter has failed the  
automatic system test.  
Phone Best Power’s Worldwide Service.  
– – –  
– –  
Memory Check  
Emergency PwrOff  
Possible microprocessor problem.  
Shut down your equipment or bypass the UPS; turn the  
UPS off. Phone Best Power’s Worldwide Service.  
The Remote Shutdown feature has  
been activated at the RS232 port.  
(See Section 403.)  
To restart the UPS, disconnect the signal to pin 21 on  
the RS232 port. If you have a control panel, put the  
FERRUPS in Auto Mode. If not, turn the On/Off  
switch off and then on again.  
Q
– –  
Hi PFM Res Temp  
The Power Factor Module’s  
temperature is too high. If the  
temperature reaches a preset point,  
the UPS will shut down.  
If the UPS has shut down, call Best Power’s  
Worldwide Service. If not, shut down your equipment  
or bypass the UPS; then, turn the UPS off and call Best  
Power’s Worldwide Service.  
R
S
T
Probe Missing  
High AC Input  
Call Service  
A temperature probe is missing or  
damaged.  
The UPS may shut down. Call Best Power’s  
Worldwide Service.  
The input voltage is higher than  
the alarm setting.  
Phone Best Power’s Worldwide Service.  
The UPS has detected a problem  
that requires service.  
The UPS will shut down. Call Best Power’s Worldwide  
Service.  
W
– –  
Fan Alarm  
The fan has stopped.  
The UPS may have shut down; if so, call Best Power’s  
Worldwide Service. If the UPS has not shut down, shut  
down your equipment or bypass the UPS; then, turn the  
UPS off and call Best Power’s Worldwide Service.  
Phone Best Power’s Worldwide Service.  
305 Parameter Table  
The table on the next two pages shows the first 26 parameters. You can view or reset the parameters using a  
FERRUPS control panel or a terminal or computer (Section 402). Some of these parameters can keep track of  
information (like Time, Date, or the Alarm and Inverter Logs) or display operating and power conditions (like  
voltage, current or temperature). Other parameters (like User ID) let you program FERRUPS for special  
situations.  
If you plan to view or change parameters from a control panel, see Section 302 for instructions.  
If you plan to view or change parameters from a terminal or computer that you have connected to the RS232  
port, see the commands in Section 402. When you use commands to display or change parameters, you can  
identify the parameter with either its number or name. (The table shows both.) If you use the name, you can  
enter the whole parameter name or just the short form shown in the table; you can also abbreviate the  
parameter name as long as your abbreviation includes the letters in the short form.  
Although you do not need a password to view any of the first 26 parameters, all of them require a password to  
change. (See the Password column in the Parameter Table.) See Section 302 or 402 for password information.  
All changeable parameters except 0 (Time), 10 (Date) and 15 (Unit ID) are set at the factory. Only qualified  
technicians using the proper metering equipment should change other parameters. Improper calibration may  
cause the FERRUPS to malfunction. Call Best Power’s Worldwide Service before you attempt to change any  
parameters except 0, 10 and 15.  
Page 17  
 
Number Sample Display  
Password  
Terminal  
Name  
Explanation  
(Short Form)  
0
00 Time 07:04:00 None1  
time  
(t)  
System Time. FERRUPS uses this time to record alarms and inverter runs.  
When the DC power has been off and you restart the unit, the time shown will  
be the last recorded time before shutdown. Reset time when DC power has  
been off.  
1
2
01 V In 120.7  
Service  
Service  
acvoltsin  
(vi)  
The input voltage FERRUPS is receiving. When this value drops below the  
brownout voltage, FERRUPS switches to inverter.  
02 V Out 120.7  
acvoltsout  
(vo)  
The voltage FERRUPS is providing to your equipment.  
3
4
03 --Reserved--  
04 I Out 3.1  
Reserved  
Service  
acampsiout  
(o)  
The current your equipment is drawing from FERRUPS.  
5
05 VA Out 374  
Change Not  
Allowed  
vaout  
(va)  
Volt-Amps Out. The total “apparent power” your equipment is drawing from  
FERRUPS. This value is based on parameter 2 multiplied by parameter 4, and  
should be less than or equal to the VA or kVA rating of your unit. See  
VALimit, parameter 19.  
6
06 I Batt 0.0  
Service  
Service  
ibatt  
(ib)  
Battery Current. When the UPS is running on AC input, this is the charging  
current in amps. When the UPS runs on battery power (inverter), this is the  
amount of current (in amps) the batteries are supplying to the unit.  
7
8
07 V Batt 48.51  
vbatt  
(vb)  
Battery Volts. The present battery voltage. FERRUPS will alarm if this value  
is too low.  
08 Freq 60.43 Hz Change Not  
Allowed  
frequency  
(f)  
In normal operation, this is the frequency of power FERRUPS is receiving  
from the AC input source. If this value falls outside preset limits, FERRUPS  
goes to battery power. When FERRUPS is running on battery power, this is  
the frequency FERRUPS is supplying to your equipment.  
9
09 RunTime 12m Change Not  
Allowed  
runtime  
(rt)  
Estimated Runtime Remaining. The amount of time FERRUPS will continue  
to support your equipment when FERRUPS is running on battery power.  
FERRUPS will alarm when this value falls below a preset limit.  
10  
10 Date 06/01/93  
None1  
date  
(d)  
System Date. FERRUPS uses this date to record alarms and inverter runs. The  
date must be reset when you restart the unit after DC power is turned off.  
. or 112 11 Amb Temp 23c Change Not  
Allowed  
ambtemp  
(at)  
The temperature (in Celsius) inside the unit. FERRUPS will alarm and shut  
down if this value is too high.  
123  
12 SinkTemp 26c Change Not  
Allowed  
heatsinktemp(st) The temperature of the heatsink. FERRUPS will alarm if this value is too  
high.  
13  
13 --Reserved--  
Reserved  
1If you change parameter 39 to “Yes,” a User password is required for changes.  
2 On a FERRUPS control panel, you can display the Ambient Temperature by pressing [DISPLAY] [ . ] or  
[DISPLAY] [1] [1] [ENTER].  
3This is a reserved parameter in later model FE 1.8, FE 2.1, FE 3.1 units.  
Page 18  
 
Number Sample Display  
Password  
Terminal  
Name  
Explanation  
(Short Form)  
14  
15  
14 XfmrTemp 28c Change Not  
Allowed  
xfmrtemp  
(xt)  
The temperature of the transformer. FERRUPS will alarm and shut down if  
this value is too high. This parameter is only active on some models; for  
other models, the display always shows -63c.  
15 Unit ID  
None  
unitident  
(id)  
Unit ID. An identification string that can be configured for use with your  
network.  
Network #1 UPS  
(See note 1  
on page 18.)  
16  
17  
18  
16 FullLoad% 075 Change Not  
Allowed  
fullload  
(l)  
Percent of Full Load. The percentage of FERRUPS’ total capacity that is  
actually being used by your equipment.  
17 Watts 374  
Change Not  
Allowed  
watts  
(w)  
The total “real power” your equipment is drawing from FERRUPS.  
18 PF 0.73 Dist  
Change Not  
Allowed  
powerfact  
(pf)  
The power factor of your equipment; the difference in the way it draws  
voltage and current. Power factor is equal to Watts Out (parameter 17)  
divided by VA Out (parameter 5). This parameter also tells whether the power  
factor is leading (Lead), lagging (Lag), or distortion (Dist).  
19  
19 VALimit 500  
Change Not  
Allowed  
valimit  
(val)  
The maximum volt-amps FERRUPS can supply to your equipment at the  
present power factor. The unit will alarm when VA Out (parameter 5) is  
higher than this value.  
20  
21  
22  
23  
24  
25  
26  
20 #PwrOut 1  
21 #OvrLds 0  
22 SysHrs 00000  
Change Not  
Allowed  
powerout  
(po)  
The number of times there has been a loss of input power since you started  
the unit.  
Change Not  
Allowed  
overloads  
(ol)  
The number of times FERRUPS has sensed an overload; that is, the number  
of times VA Out has been greater than VA Limit.  
Change Not  
Allowed  
syshours  
(sh)  
The total number of hours FERRUPS has been operating, regardless of mode.  
This number does not increase while the On/Off switch is turned off.  
23 InvMin 0000.0 Change Not  
Allowed  
invmin  
(im)  
The total number of minutes the inverter has run since startup.  
24 Inverter Log  
Change Not  
inverterlog  
(il)  
A record of the date, time, duration and reason for the last 20 inverter (battery  
power) runs. (See Section 306.)  
L 0319 2127 1215 Allowed  
25 Alarm Log  
Change Not  
alarmlog  
(al)  
A record of the date, time, duration and reason for the last 20 alarms. (See  
Section 306.)  
A 0319 2127 1215 Allowed  
26 Test Results  
Change Not  
testresults  
(tr)  
This parameter records the results of the last system test. The parameter  
display includes the time and date of the test and the results of each part of the  
system test. (See Section 303.)  
(See explanation.) Allowed  
Additional Parameters: The microprocessor in your FERRUPS keeps track of more than 100 parameters.  
Parameters 27 and above are alarm and operation set points, calibration factors and other settings. You usually do not  
need access to these parameters for normal operation of the FERRUPS. If you need information about the full range  
of FERRUPS parameters, call Best Power’s Worldwide Service to ask for TIP 407 or TIP 503. TIP 407 describes  
communication from a control panel. TIP 503 describes communication through the RS232 port.  
Page 19  
 
306 How to Read the Alarm and Inverter Logs  
Your FERRUPS makes an entry in its logs every time it sounds an alarm or switches to inverter (battery power).  
This information can be helpful in diagnosing problems.  
You can view the Alarm and Inverter Logs from either a FERRUPS control panel or a terminal or computer that  
you have connected to the RS232 port. (See Section 400 to connect FERRUPS to a terminal or computer.)  
Reading Logs from a Control Panel  
Alarm Log: The Alarm Log is parameter 25. To display the Alarm Log from a control panel, follow these steps:  
PRESS THIS KEY:  
[DISPLAY]  
[2][5]  
DISPLAY SHOWS:  
Display:  
Display:  
25  
[ENTER]  
25 Alarm Log  
The display will then scroll through the 20 most recent entries in the Alarm Log. If you have not had 20 alarm  
conditions, the display will scroll through the entries FERRUPS has recorded. You can use the number keys as  
you view this scrolling display:  
USE THIS KEY:  
[0]  
[1] through [9]  
TO DO THIS:  
Pause the scrolling and start it again.  
Go to the next log entry.  
Each log entry consists of four pieces of information: the alarm code, the date (month/day) of the alarm, the time  
(in 24-hour time) and the duration (in hours and minutes).  
For instance, one entry might look like this:  
B 0205 1017 0005  
In this example, “B” means the alarm was “Near Low Battery” (see Section 304 for more information on alarm  
codes); if alarm B was active, there would be an asterisk (*) after “B.” “0205" means the alarm occurred on  
February 5 (2/5). “1017” means the alarm occurred at 10:17 a.m. “0005” means the alarm condition lasted for 0  
hours and 5 minutes.  
Inverter Log: The Inverter Log is parameter 24. To display the Inverter Log, follow these steps:  
PRESS THIS KEY:  
[DISPLAY]  
[2][4]  
DISPLAY SHOWS:  
Display:  
Display:  
24  
[ENTER]  
24 Inverter Log  
The display will then scroll through the 20 most recent entries in the Inverter Log. If the inverter has not run 20  
times, the display will scroll through the entries FERRUPS has recorded. You can use the number keys as you  
view this scrolling display:  
USE THIS KEY:  
[0]  
[1] through [9]  
TO DO THIS:  
Pause the scrolling and start it again.  
Go to the next log entry.  
Page 20  
 
Each entry includes four pieces of information: the inverter code, the date (month/day) of the inverter run, the  
time (in 24-hour time) and the duration (in hours and minutes). For instance, one entry might look like this:  
L 0205 0951 0015  
In this example, “L” means the FERRUPS went to inverter because it lost AC input power; if the inverter was  
still running, there would be an asterisk (*) after the “L.” “0205” means the inverter ran on February 5 (2/5).  
“0951” means the inverter ran at 9:51 a.m. “0015” means the inverter ran for 0 hours and 15 minutes.  
Here’s how to interpret the inverter codes:  
Inverter Code Meaning  
Explanation  
T
B
L
System Test FERRUPS went to inverter to test the batteries.  
Brownout  
Line Loss  
Manual  
AC input voltage was too low.  
AC input power was lost.  
M
F
The inverter was started manually.  
Input frequency was too high or too low.  
A system reset was performed.  
Frequency  
Reset  
R
Reading Logs from a Terminal or Computer  
You can also read the logs from a terminal or computer that is connected to FERRUPS’ RS232 port.  
Alarm Log: To display the Alarm Log on a terminal or computer, you can use the alarmlog or logs command.  
(See Section 402. The Logs command displays both the Alarm and Inverter Logs.) These commands will display  
up to 20 log entries in a table. For example, the log might look like the table below:  
Active EventDate EventTime Duration Code/Event  
No  
No  
No  
08/25/1993 11:25:32 00:00:45 J-User Test Alarm  
08/24/1993 12:13:18 00:01:08 A-Low Battery  
08/24/1993 12:05:07 00:08:11 B-Near Low Battery  
The table shows whether the alarm is active now (Active), the date and time of each alarm, how long it lasted  
(Duration), and what caused the alarm (Code/Event).  
You can also display parameter 25 to view the Alarm Log; this display is the same as the control panel display.  
Inverter Log: To display the Inverter Log on a terminal or computer, you can use the inverterlog or logs  
command. (See Section 402. The logs command displays both the Alarm and Inverter Logs.) These commands  
will display up to 20 log entries in a table. For example, the log might look like this:  
Active EventDate EventTime Duration Code/Event  
No  
No  
08/25/1993 11:25:32 00:00:45 M-Manual turnon  
08/24/1993 12:13:18 00:01:08 L-Line fault  
The table shows whether FERRUPS is running on inverter (battery power) now (Active), the date and time that  
FERRUPS ran on battery power, the length of time FERRUPS ran on battery power (Duration), and the reason  
(Code/Event).  
You can also display parameter 24 to view the Inverter Log; this display will be the same as the control panel  
display.  
Page 21  
 
307 If You Have an Extended Power Outage  
If your power is out for an extended time, your FERRUPS will continue to provide power for your equipment  
until it gets near the end of its runtime. If you wish, you can check how much runtime you have left by reading  
parameter 9. (See Section 305.) At a set number of minutes before the end of the runtime (factory default setting  
is five minutes), FERRUPS will sound a “Low Runtime” alarm (–  
). You should do an orderly shutdown of  
your equipment when you hear this alarm. Then, turn your FERRUPS off (see Section 308) to conserve the  
remaining battery power. When AC input power returns, turn FERRUPS on again so the batteries will recharge.  
If your FERRUPS shuts itself down because its battery voltage is too low, shut FERRUPS off (see Section 308)  
until AC input power returns.  
308 How (and When) to Shut Down Your FERRUPS  
When to Shut Down Your FERRUPS  
Your FERRUPS is designed for many years of round-the-clock operation. Usually, you do not need to shut down  
FERRUPS, even if your equipment will be shut down for several days. Even when it’s not powering your  
equipment, FERRUPS will monitor its internal condition and keep the Time and Date parameters current.  
There will be some times, though, when you want to shut down FERRUPS, such as:  
1. When you will not be using it for an extended time;  
2. When it is being serviced;  
3. Before you move it;  
4. When it has gone into the Off Mode because the batteries have been discharged during an extended  
outage; or  
5. When a system malfunction requires that you shut FERRUPS down.  
How to Shut Down Your FERRUPS  
CAUTION  
To avoid possible equipment damage or personal injury, assume that there may be AC voltage at  
FERRUPS’ output terminals/receptacles any time AC input power or DC battery voltage is applied.  
FERRUPS can provide output voltage from the batteries even when there is no input line voltage. When  
AC input voltage is present, FERRUPS can provide output voltage even when the batteries are  
disconnected. To be certain there is no UPS output voltage, always disconnect the AC input source, turn  
FERRUPS’ On/Off switch off, AND turn off or disconnect DC.  
1. Units with No Bypass Switch:  
Turn off the protected equipment and connect it to standard wall outlets (receptacles). Restart the  
equipment if you must use it while the FERRUPS is off. Go to step 2.  
Page 22  
 
Units with a Break-Before-Make Bypass Switch (see the label on the side of the switch):  
Shut down your protected equipment; then, turn the bypass switch to “LINE.” Turn your equipment  
on again if you must use it while the UPS is off. Your equipment will receive direct AC line instead  
of conditioned power from the UPS. Go to step 2.  
Units with a Make-Before-Break Bypass Switch (see the label on the side of the switch):  
Make sure the AC line light is on, the Battery Power light is off, and the UPS is providing  
output. If all three of these conditions are present, turn the bypass switch to “LINE.” If not, follow  
steps 2-4 below before you switch the bypass switch to “LINE”; there will be a break in power to  
your equipment after you have shut down your UPS and before you turn the bypass switch. Your  
equipment will receive direct AC line instead of conditioned power from the UPS. Go to step 2.  
CAUTION  
Equipment will be damaged if you change the switch position when line is applied and the  
UPS is off or on inverter! See TIP 410.  
2. Turn off FERRUPS’ On/Off switch.  
3. If your FERRUPS is plugged in, unplug it. If the UPS is not a plug-in model, turn off the AC Disconnect  
switch.  
4. 500 VA-3.1 kVA: If you have a battery cabinet that has a DC switch on the front, turn the switch off. If  
your battery cabinet does not have a DC switch on the front, unplug the connector  
between the battery cabinet(s) and the UPS; make sure you reconnect this connector  
before you start the UPS again.  
4.3 kVA-18 kVA: Unlock the lock in the center of the front panel and remove the panel. If there is a DC  
switch behind the panel, turn it off. Reattach the panel to the UPS. If your UPS has  
separate battery cabinets, turn off the DC switch at each battery cabinet.  
If FERRUPS will be off for an extended time, recharge the batteries every 90-120 days. If you do not do  
this, the batteries may be damaged. To restart the UPS, see Section 200. Make sure you complete all of the  
steps so the UPS will operate properly.  
Page 23  
 
Section 400: Communication  
FERRUPS is capable of full-duplex communication, so it can communicate with a computer, a Local Area  
Network, or a multi-user computer system. If your system comes with UPS monitoring and automatic shutdown  
software, FERRUPS can communicate with that software. If your system does not have software, you can use the  
CheckUPS II Suite power management software included with your FERRUPS. CheckUPS II does an orderly  
automatic shutdown of protected equipment and the UPS when there is a long power outage. CheckUPS II also  
provides UPS monitoring and control from your computer. For more information, see the CheckUPS instructions  
and the online CheckUPS manuals.  
If you do not plan to use CheckUPS II or your own UPS monitoring software, you can still set up RS232  
communication with your UPS and use commands and parameters to control UPS operation. Section 401  
explains how to connect a terminal or computer to the FERRUPS’ communication port to communicate with  
FERRUPS. Section 402 describes the commands that you can enter from a terminal or computer.  
Section 403 describes the other functions that you can access through the RS232 port: remote monitoring and  
remote shutdown.  
The diagram below shows the functions of the pins at the FERRUPS communication port.  
Pin  
2
Description  
Transmit Data (In).  
Receive Data (Out).  
Request to Send.  
Clear to Send.  
3
4
To enable hardware handshaking on these  
pins, call your local Best Power office.  
5
6
+12V Level (0.01 amp) when UPS is operating.  
Signal Ground.  
7
11  
12  
13  
14  
Contact opens when on inverter.  
Contact closes when on inverter.  
Common Inverter Signal Contact.  
These relay contacts are rated at 25V AC/DC  
and 250 mA. (Later models may have  
equivalently rated DC solid state switches.)  
See Section 403.  
+12V, 0.5 amp (500 VA-3.1 kVA) or 0.3 amp (4.3-18 kVA). Do not use for setting  
logic levels.  
18  
20  
21  
23  
+12V Level (0.01 amp) when UPS is operating.  
AS/400 Option.  
Remote Shutdown.  
Contact closes on alarm.  
These relay contacts are rated at 25 V AC/  
DC, 250 mA. (Later models may have  
equivalently rated DC solid state switches.)  
Pins 23 and 25 change status when UPS is  
turned off. See Section 403.  
24  
25  
Common Alarm Signal Contact.  
Contact opens on alarm.  
Note that pins 2-5 and 7 are for RS232 communication, pins 11-13 and 23-25 are for remote monitoring, and pin  
21 (used with 6 or 18) is for remote shutdown. The sections below will tell you more about how to take  
advantage of these features. Pin 20 is for option use only.  
Page 24  
 
401 Connecting a Terminal or Computer to the RS232 Port  
CAUTION  
Do not make connections to the RS232 communication port if FERRUPS is connected to a positive  
ground battery system. The RS232 ground must be isolated or equipment damage will result. For  
help, call Best Power’s Worldwide Service at 1-800-356-5737 or 1-608-565-2100, or call the nearest  
Best Power office.  
If you are connecting a terminal to the RS232 port, the terminal must be capable of serial communications.  
If you are connecting a computer, the computer must be running terminal emulation software. Many popular  
modem software packages can emulate a terminal; if you do not have a terminal emulation program, please call  
Best Power’s Worldwide Service for more information.  
1. To connect FERRUPS’ DB25S (female) RS232 port to your terminal or computer, you will need a cable  
designed specifically for this purpose. (See Figures 401-402.) Best Power offers cables for computers or  
terminals using 25-pin or 9-pin serial ports; call your local Best Power office to order one of these cables. If  
you would like to build your own cable, follow these requirements:  
Use a high-quality, shielded cable.  
Do not use a standard 25-conductor straight-through cable; you should only include straight-  
through connections for the pins shown in Figures 401-402. For RS232 communication, use pins 2  
(transmit data), 3 (receive data), and 7 (signal ground); to use hardware handshaking (request to send  
on pin 4 and clear to send on pin 5), please call Best Power’s Worldwide Service or the nearest Best  
Power office. No other pins should be connected from FERRUPS’ RS232 port to your terminal or  
computer.  
For more information on pin connections and the function of the non-serial pins on the RS232 port, see the  
beginning of Section 400 and Section 403.  
Note: To connect a modem, see TIP 503.  
Computer DB9 to UPS  
Figure 401  
Page 25  
 
Computer DB25 to UPS  
Figure 402  
2. Connect the cable from the RS232 port on the back of the FERRUPS to the serial port on your terminal or  
computer.  
3. Your terminal or computer should have these settings:  
1200 baud.  
8 data bits and 1 stop bit.  
No parity.  
FULL DUPLEX.  
The terminal or terminal emulation software should also be set to FULL DUPLEX. If you are using a  
terminal, note that FERRUPS supports the Televideo 900 series, ADM3A and WYSE 50 emulation.  
The table below shows the standard settings at the FERRUPS DB25S port and what you can adjust these  
settings to. Call the nearest Best Power office if you need to adjust any of the settings.  
Specification  
Connector  
Format  
Standard Setting  
Adjustable to:  
25 pin D (female) wired as DCE.  
ASCII. 8 data bits. 1 stop bit. Most  
significant bit set to 0.  
Standard setting or  
7/8 bits, ½ stop  
Baud Rate  
Parity  
1200  
None  
Full  
50-38400  
Odd, Even or None  
Full or Half  
Duplex  
4. Turn your terminal on or run your terminal emulation software. Then press the [ENTER] key on your  
keyboard. You should receive a message from FERRUPS, then a prompt. The prompt will vary depending  
on your current password level:  
=>  
User=>  
Normal prompt  
User Password has been entered  
Press [ENTER] on your keyboard a few times to make sure FERRUPS responds.  
5. To control or monitor FERRUPS, simply type the command you need and press [ENTER]. The table on the  
next page shows what keystrokes you can use as you type commands or view displays. See Section 402 for  
more information on UPS commands.  
Page 26  
 
To do this  
Use this key sequence  
[BACKSPACE] or [CTRL]-[H]  
[CTRL]-[X]  
Delete last character typed.  
Delete line.  
Pause displays that take more than one screen.  
Resume scrolling. (Turn Pause off.)  
[CTRL]-[S]  
[CTRL]-[Q]  
402 Entering Commands from a Terminal or Computer  
To monitor or control FERRUPS from a terminal or computer, simply type in one of the commands and press  
[ENTER]. (See the table below.) You can type the command in uppercase or lowercase, and you can use the  
whole command or the short form, or you can abbreviate the command as long as you include the letters in the  
short form. You can also enter more than one command on a line if you put a semicolon between commands.  
Command  
Short Form  
Password  
Function  
alarmshelp  
ah  
None  
Shows a list of all possible alarm messages, the audio code and letter  
for each alarm and whether the alarm is active.  
alarmlog  
alarmtest  
al  
at  
None  
None  
Displays Alarm Log. See Section 306.  
Allows you to test the alarm function. Alarmtest sounds the User  
Test alarm (J). See Section 304.  
alarmtest cancel  
chargermode  
at c  
Turns the User Test alarm off.  
chm  
None4  
Shows the FERRUPS’ battery charger mode. By entering a mode after  
the chargermode command, you can change the charger mode:  
chargermode off (chm f) or chargermode disable (chm d) = charger  
off; chargermode on (chm o) or chargermode enable (chm e) =  
charger on; chargermode auto (chm a) = charger enabled if AC input  
voltage and battery voltage are acceptable.  
clearalarms  
clearhistory  
ca  
ch  
None  
None  
Clears all active alarms.  
Clears the minimum and maximum parameter values shown when you  
use the extendedhistory or history commands.  
clearpassword  
commands  
cp  
cm  
cd  
None  
None  
Clears the current password.  
Displays a list of all valid commands.  
contdisplay  
Depends on Continuously displays the parameter that you are currently displaying.  
parameter  
password  
You can specify other parameters for the continuous display by  
entering the name or number of each parameter after the contdisplay  
command.  
contstatus  
date  
cs  
None  
None  
Continuously displays the Status information. (See the status  
command.)  
da  
Displays system time and date. To set the date, enter date  
[month]/[day]/[year].  
4If you change parameter 39 to “Yes,” this command requires the User password.  
Page 27  
 
Command  
delay  
Short Form  
Password  
Function  
dl  
None  
Delays next command when you enter a number after delay. Each unit  
represents 2.5 milliseconds, so delay 1 would cause a 2.5 mS delay.  
For a 1-second delay, enter delay 400.  
display  
d
Depends on Displays the values of one or more parameters. (See Parameter Table,  
parameter  
password  
Section 305.)  
Format: display [parameter # or name] [parameter # or name]  
Example: d 1 fullload ol will display the values of parameters 1, 16  
and 21.  
extendedhistory  
format  
xh  
f
None  
None  
Displays the minimum and maximum values of parameters 1 (AC  
Volts In), 2 (AC Volts Out), 7 (DC Volts) and 5 (VA Out); the  
command then clears the minimum and maximum values. See the  
Parameter Table, Section 305.  
Displays an 80-character line containing information on the  
FERRUPS’ status. CheckUPS and other UPS monitoring software use  
this data.  
help  
? or he  
h
None  
None  
Shows a list of terminal/computer commands.  
history  
Displays the minimum and maximum values of parameter 1 (AC  
Volts In); the command then clears the minimum and maximum  
values.  
identify  
I
None  
Shows Best Power’s address and telephone number and the software  
version.  
inverterlog  
logs  
il  
l
None  
None  
None  
Displays the Inverter Log. See Section 306.  
Displays both the Alarm and Inverter Logs. See Section 306.  
message  
"[message]"  
m
Displays a message (up to 16 characters) on the control panel. The  
control panel will continue to display the message until a control  
panel key is pressed.  
off [time]  
o [time]  
None4  
Shuts down FERRUPS in a given number of seconds. The READY  
LED will blink until the UPS shuts down, and the UPS will beep five  
seconds before shutdown. Example: OFF 60 shuts down the unit in  
60 seconds.  
off [time]  
autostart  
o [time] a  
None4  
None4  
Shuts down FERRUPS in a given number of seconds (see above), and  
restarts the UPS shortly after power returns.  
off cancel  
parameters  
o c  
p
Cancels timed shutdown.  
Depends on Shows a list of system parameters. See Section 305. You can also  
parameter  
password  
display a range of parameters by entering the starting and ending  
parameter number or name after the command.  
Example: Parameters 1 10 will display parameters 1 through 10.  
paramkeywords  
password  
pk  
Depends on Displays all parameters and their keywords (the names you can use  
parameter  
password  
with commands). You can also display a range of parameters by  
entering the numbers or names of the starting and ending parameters.  
pw  
None  
Allows you to enter the User Password. Typing password alone  
clears the current password.  
Example: password 377 enters the User Password.  
4If you change parameter 39 to “Yes,” this command requires the User password.  
Page 28  
 
Command  
program  
Short Form  
Password  
Function  
pr  
Depends  
on  
parameter  
password  
Lets you set the value of any parameter. You must enter the  
appropriate password before you reset the value. See the Password  
command above.  
Format: PR [parameter # or name] [newvalue]  
Example: PR 0 815 resets the time (parameter 0) to 8:15 a.m.  
remote  
rm  
None  
Configures the RS232 port so the connected terminal will work like a  
control panel.  
shutdown  
or  
shutdown  
autostart  
sd  
None4  
Shuts down the UPS output in 60 seconds (if you enter shutdown  
alone) or the number of seconds you specify after the command. The  
READY LED will blink until the UPS shuts down. If you specify  
autostart, the UPS will restart shortly after power returns.  
sd a  
shutdown cancel  
shutup  
sd c  
sh  
s
None4  
None  
None  
Cancels a shutdown started with the shutdown command.  
Turns off audible alarm.  
status  
Shows date, time, system status, present system mode, active alarms,  
and the value of various system parameters.  
systemmode  
sm  
None4  
None4  
Typing systemmode alone displays which system mode is now active.  
You can use systemmode with a, o, i, or l to enter one of the modes  
below.  
systemmode  
auto  
sm a  
Enters the Auto Mode. This is the normal FERRUPS mode. In this  
mode, FERRUPS is conditioning AC input power for your  
equipment; if there is a power outage, FERRUPS is ready to switch to  
battery power.  
systemmode  
off  
sm f  
sm I  
sm l  
None4  
None4  
None4  
Enters the Off Mode. In this mode, FERRUPS is not providing power  
to your equipment, but you can still use FERRUPS’ control panel.  
systemmode  
inverter  
Enters the Inverter Mode. In this mode, FERRUPS is converting DC  
battery power to AC power for your equipment.  
systemmode  
linecondition  
Enters the Line Condition Mode. In this mode, FERRUPS is  
conditioning AC input power for your equipment, but it will not  
switch to battery power (inverter) if there is a power outage; instead,  
FERRUPS will sound a Low AC Out alarm.  
systemtest  
time  
stst  
t
None4  
None  
Starts a system test of the logic, inverter and battery.  
Shows the current UPS time. To set the time, enter [hour]:[minutes]  
after the command.  
unshutup  
u
None  
Turns audible alarm back on.  
4If you change parameter 39 to “Yes,” this command requires a User password.  
Page 29  
 
403 Remote Monitoring and Remote Shutdown  
Monitoring  
Alarm Signal Contacts:  
These are relay contacts (rated at 25V AC/DC and 250 mA) that change  
status on any alarm condition or when the UPS is turned off. (See the  
beginning of Section 400.) Contacts that close on an alarm are available  
between pins 23 and 24. Contacts that open on an alarm are available  
between pins 24 and 25.  
Inverter On Signal Contacts:  
These are relay contacts (rated at 25V AC/DC and 250 mA) that change  
status when the inverter turns on. (See the beginning of Section 400.)  
Contacts that close on inverter operation are available between pins 12 and  
13. Contacts that open on inverter operation are available between pins 11  
and 13.  
Remote Shutdown  
FERRUPS can be connected to a remote shutdown switch to shut off output from the UPS to your protected  
equipment. The shutdown switch must have a set of contacts that can apply FERRUPS’ +12 VDC on pin 6 to  
FERRUPS’ pin 21. (You can use pin 18 instead of pin 6; do not use pin 14.) Use a shielded, single twisted pair  
cable to connect the switch to FERRUPS’ pins. A connection between pins 6 and 21 (or 18 and 21) will shut down  
FERRUPS’ output power to the protected equipment. When FERRUPS’ Remote Shutdown feature has been  
activated, FERRUPS will be in the Off Mode, and the Emergency Power Off Alarm will sound. A control panel or  
a terminal connected to the FERRUPS will display “Emergency PwrOff.” To restart the UPS, break the connection  
between pins 6 and 21 (or between pins 18 and 21) at FERRUPS’ RS232 port. Then, follow the steps in the Startup  
section for your model (202 or 203). Note that the 12-volt level on pin 6 or pin 18 is only available when  
FERRUPS is operating.  
You can change the type of signal that FERRUPS responds to and how quickly FERRUPS responds. You can also  
set up FERRUPS to restart automatically when the shutdown signal stops. See TIP 503 or call Best Power’s  
Worldwide Service for more information.  
Page 30  
 
Section 500: Maintenance and Service  
In this section, we’ll look at the kind of maintenance your FERRUPS needs and how to contact Best Power’s  
Worldwide Service.  
501 Regular Maintenance  
Best Power designed your FERRUPS to provide years of trouble-free operation. Its microprocessor will check the  
batteries and inverter regularly to assure you of proper operation. In fact, you'll probably find that your  
FERRUPS requires less maintenance than any of your other computer peripherals.  
Nevertheless, your FERRUPS does require some attention in order to provide you with excellent service. Best  
Power recommends that you schedule a Preventative Maintenance check at least every six months. At this check,  
your service technician should  
Inspect and clean the unit.  
Inspect and record the Alarm and Inverter Logs.  
Check the batteries.  
Check the AC and DC meter functions and recalibrate if necessary.  
Perform an outage test.  
Check the values of the first 19 parameters on line and inverter.  
Your technician must observe important safety precautions while performing these checks. For more  
information on what your technician should do in a Preventative Maintenance check, or to schedule Preventative  
Maintenance with a Best Power-authorized field service representative, call Best Power’s Worldwide Service.  
We’ll be happy to help you.  
502 Service and Support  
Best Power has an outstanding customer service department. Please feel free to call, write, or fax the nearest Best  
Power office if you have a problem or question about your FERRUPS. Please have your model number and  
serial number when you call. This information appears on a label at the rear of your unit. You also can get this  
information by reading parameter 40 on the control panel. If you are requesting repair under warranty, please  
include proof of purchase and purchase date in correspondence. Call Best Power for instructions before returning  
a unit or component. (See the beginning of this manual for other Best Power offices.)  
In the U.S.A.:  
Worldwide Service  
Best Power  
Route 1, Box 106 - P.O. Box 11  
Necedah, Wisconsin 54646 U.S.A.  
Phone: 1-800-356-5737 (U.S.A. and Canada)  
1-608-565-2100  
FAX: 1-608-565-2509  
Page 31  
 
Section 600: Specifications  
601 Specification Table: Standard Product — FE and QFE 500VA-3.1KVA  
Model  
500VA/  
350W  
700VA/  
500W  
850VA/  
600W  
1.15KVA/  
800W  
1.4KVA/  
1kW  
1.8KVA/  
1.25kW  
2.1KVA/  
1.5kW  
3.1KVA/  
2.2kW  
AC Input Voltage  
and Current,  
Standard Charger  
FE: 100 VAC  
120 VAC  
4.6 amps  
2.4 amps  
2.1 amps  
4.7 amps  
4.5 amps  
4.4 amps  
2.6 amps  
2.5 amps  
2.4 amps  
5.6 amps  
2.8 amps  
2.5 amps  
6.0 amps  
5.9 amps  
5.8 amps  
3.9 amps  
3.8 amps  
3.5 amps  
6.6 amps  
3.7 amps  
3.2 amps  
7.5 amps  
7.3 amps  
7.0 amps  
4.4 amps  
4.2 amps  
4.0 amps  
13 amps  
11 amps  
6.3 amps  
6.0 amps  
5.8 amps  
5.3 amps  
12 amps  
12 amps  
11 amps  
5.7 amps  
5.4 amps  
5.2 amps  
17 amps  
16 amps  
8.5 amps  
9.2 amps  
7.8 amps  
8.2 amps  
16 amps  
15 amps  
15 amps  
7.9 amps  
7.5 amps  
7.2 amps  
20 amps  
19 amps  
9.8 amps  
11 amps  
9.4 amps  
9.2 amps  
18 amps  
17 amps  
16 amps  
8.2 amps  
7.8 amps  
7.4 amps  
28 amps  
25 amps  
14 amps  
14 amps  
12 amps  
12 amps  
26 amps  
25 amps  
24 amps  
13 amps  
12 amps  
12 amps  
8.9 amps  
5.1 amps  
5.0 amps  
4.6 amps  
4.2 amps  
9.5 amps  
8.9 amps  
8.4 amps  
4.9 amps  
4.6 amps  
4.4 amps  
200 VAC  
208 VAC*  
220 VAC  
240 VAC*  
QFE: 110 VAC  
115 VAC  
120 VAC  
220 VAC  
230 VAC  
240 VAC  
Recommended AC  
Input Service: 60 Hz 10 amp  
with 120VAC*  
10 amp  
10 amp  
15 amp  
15 amp  
20 amp  
20 amp  
30 amp  
Output Voltage and  
Maximum Output  
Current in amps**  
4.1 amps  
2.3 amps  
2.1 amps  
4.4 amps  
4.2 amps  
4.1 amps  
2.2 amps  
2.2 amps  
2.1 amps  
5.9 amps  
3.3 amps  
2.8 amps  
6.2 amps  
6.0 amps  
5.7 amps  
3.2 amps  
3.1 amps  
2.9 amps  
7.0 amps  
4.0 amps  
3.4 amps  
7.7 amps  
7.2 amps  
7.1 amps  
3.8 amps  
3.6 amps  
3.5 amps  
14 amps  
12 amps  
6.8 amps  
6.5 amps  
6.1 amps  
5.6 amps  
13 amps  
13 amps  
12 amps  
6.4 amps  
6.2 amps  
5.9 amps  
18 amps  
15 amps  
8.8 amps  
8.4 amps  
8.0 amps  
7.3 amps  
16 amps  
15 amps  
14 amps  
7.9 amps  
7.6 amps  
7.2 amps  
21 amps  
17 amps  
10 amps  
9.9 amps  
9.0 amps  
8.6 amps  
19 amps  
18 amps  
17 amps  
9.3 amps  
8.9 amps  
8.5 amps  
30 amps  
26 amps  
15 amps  
15 amps  
14 amps  
13 amps  
28 amps  
26 amps  
25 amps  
14 amps  
13 amps  
13 amps  
FE: 100 VAC  
120 VAC  
200 VAC  
208 VAC  
220 VAC  
240 VAC  
QFE: 110 VAC  
115 VAC  
120 VAC  
9.3 amps  
5.7 amps  
5.3 amps  
5.0 amps  
4.7 amps  
10 amps  
9.8 amps  
9.4 amps  
5.0 amps  
4.8 amps  
4.6 amps  
220 VAC  
230 VAC  
240 VAC  
Efficiency on AC Line 85%  
86%  
85%  
88%  
88%  
90%  
90%  
91%  
On Line BTU/hour:  
KW/hour:  
210  
.062  
277  
.081  
361  
.106  
372  
.109  
465  
.136  
474  
.139  
568  
.166  
742  
.217  
Audible Noise (dB)  
41  
41  
47  
49  
49  
51  
51  
51  
Runtime Full  
Load:  
9 min.  
25 min.  
14 min.  
35 min.  
11 min.  
28 min.  
18 min.  
48 min.  
14 min.  
37 min.  
11 min.  
30 min.  
9 min.  
25 min.  
14 min.  
35 min.  
Half  
Load:  
Weight :  
Without Battery:  
60 Hz Units:  
50 Hz Units:  
With Battery:  
60 Hz Units:  
50 Hz Units:  
45 lbs.  
22.2 kgs.  
51 lbs.  
25 kgs.  
57 lbs.  
27.7 kgs.  
86 lbs.  
41.7 kgs.  
94 lbs.  
45.4 kgs.  
120 lbs.  
58.1 kgs.  
132 kgs.  
63.5 kgs.  
144 lbs.  
69 kgs.  
58 lbs.  
28 kgs.  
76 lbs.  
36.3 kgs.  
82 lbs.  
39 kgs.  
126 lbs.  
59.9 kgs.  
148 lbs.  
69.9 kgs.  
176 lbs.  
83 kgs.  
188 lbs.  
89 kgs.  
248 lbs.  
116.1 kgs.  
Dimensions  
(H x W x D)  
12 x 10 x 21.25 inches  
305 x 255 x 540 mm  
15.1 x 15.2 x 20.2 inches  
385 x 390 x 515 mm  
21.2 x 15.25 x 22.9 inches  
540 x 390 x 585 mm  
*Size input protection according to all applicable local or national codes. Fuse and circuit breaker sizes vary. Sizes shown are for the U.S. and  
Canada.  
**At 0.7 leading power factor.  
Page 32  
 
602 Specification Table: Standard Product — FE and QFE 4.3KVA-18KVA  
Model  
4.3KVA/3kW  
5.3KVA/3.7kW  
7KVA/5kW  
10KVA/7.5kW  
12.5KVA/10kW  
18KVA/15kW  
AC Input Voltage  
and Current,  
Standard Charger  
100 = 38 amps  
120 = 32 amps*  
200 = 19 amps  
208 = 18 amps  
220 = 17 amps  
240 = 16 amps  
220 = 19 amps  
230 = 18 amps  
240 = 17 amps  
380 = 11 amps  
400 = 10 amps  
415 = 9 amps  
100 = 46 amps  
120 = 38 amps*  
200 = 23 amps  
208 = 22 amps  
220 = 21 amps  
240 = 19 amps  
220 = 21 amps  
230 = 20 amps  
240 = 19 amps  
380 = 13 amps  
400 = 12 amps  
415 = 11 amps  
100 = 58 amps  
120 = 51 amps*  
200 = 29 amps  
208 = 30 amps  
220 = 27 amps  
240 = 26 amps  
220 = 27 amps  
230 = 26 amps  
240 = 24 amps  
380 = 16 amps  
400 = 15 amps  
415 = 14 amps  
FE:  
200 = 45 amps  
208 = 45 amps  
220 = 41 amps  
240 = 39 amps  
220 = 43 amps  
230 = 41 amps  
240 = 39 amps  
380 = 25 amps  
400 = 24 amps  
415 = 23 amps  
200 = 59 amps  
208 = 58 amps  
220 = 53 amps  
240 = 50 amps  
220 = 55 amps  
230 = 53 amps  
240 = 51 amps  
380 = 33 amps  
400 = 31 amps  
415 = 30 amps  
200 = 85 amps  
208 = 86 amps  
220 = 81 amps  
240 = 76 amps  
220 = 81 amps  
230 = 78 amps  
240 = 75 amps  
380 = 48 amps  
400 = 46 amps  
415 = 44 amps  
QFE:  
Recommended Input 120 = 40 amp*  
120 = 50 amp*  
208 = 30 amp  
240 = 25 amp  
120 = 65 amp*  
208 = 40 amp  
240 = 35 amp  
Service for 60 Hz  
Models**  
208 = 25 amp  
240 = 20 amp  
208 = 60 amp  
240 = 50 amp  
208 = 75 amp  
240 = 65 amp  
208 = 115 amp  
240 = 100 amp  
Output Voltage and  
Maximum Output  
Current in amps***  
100 = 42 amps  
120 = 34 amps  
200 = 21 amps  
208 = 20 amps  
220 = 19 amps  
240 = 17 amps  
220 = 19 amps  
230 = 18 amps  
240 = 17 amps  
100 = 52 amps  
120 = 44 amps  
200 = 26 amps  
208 = 26 amps  
220 = 24 amps  
240 = 22 amps  
220 = 23 amps  
230 = 22 amps  
240 = 21 amps  
100 = 68 amps  
120 = 58 amps  
200 = 34 amps  
208 = 34 amps  
220 = 31 amps  
240 = 29 amps  
220 = 31 amps  
230 = 30 amps  
240 = 28 amps  
100 = 98 amps  
120 = 82 amps  
200 = 49 amps  
208 = 48 amps  
220 = 46 amps  
240 = 41 amps  
220 = 45 amps  
230 = 43 amps  
240 = 41 amps  
100 = 124 amps  
120 = 103 amps  
200 = 62 amps  
208 = 58 amps  
220 = 55 amps  
240 = 51 amps  
220 = 56 amps  
230 = 52 amps  
240 = 51 amps  
100 = 176 amps  
120 = 149 amps  
200 = 88 amps  
208 = 84 amps  
220 = 82 amps  
240 = 73 amps  
220 = 84 amps  
230 = 76 amps  
240 = 73 amps  
FE:  
QFE:  
Efficiency On AC  
Line  
90%  
90%  
90%  
90%  
91%  
92%  
On Line BTU/hour:  
KW/hour:  
1138  
.333  
1403  
.411  
1896  
.556  
2844  
.833  
3375  
.989  
4452  
1.3  
Audible Noise (dB)  
50  
51  
52  
55  
56  
57  
Runtime (minutes)  
Full Load:  
10  
24  
20  
50  
12  
33  
11  
26  
18  
48  
10  
26  
Half Load:  
Weights:  
Without Battery  
60 Hz Units  
50 Hz Units  
With Battery****  
60 Hz Units  
50 Hz Units  
243 lbs.  
115.7 kgs.  
268 lbs.  
131.1 kgs.  
362 lbs.  
176.5 kgs.  
442 lbs.  
217.7 kgs.  
505 lbs.  
251.3 kgs.  
625 lbs.  
312.1 kgs.  
348 lbs.  
163.3 kgs.  
484 lbs.  
229.1 kgs.  
578 lbs.  
274.4 kgs.  
N Cabinet with  
395 lbs.  
535 lbs.  
675 lbs.  
Standard Batteries  
(179.2 kgs.)  
(242.7 kgs.)  
(306.2 kgs.)  
Dimensions  
(H x W x D)  
29.5 in. x 15.5 in. x 25 in.  
750 mm x 395 mm x 635 mm  
36.5 in. x 19 in. x 32 in.  
930 mm x 485 mm x 815 mm  
NOTE: If your model has an internal NOTE: If your model has an internal bypass switch, add 8 in. or 200 mm to  
bypass switch, add 8 in. or  
200 mm to the depth.  
the depth.  
* FE 4.3KVA, 5.3KVA and 7KVA models have optional 120 VAC input voltage.  
** Size input protection according to all applicable local or national codes. Fuse and circuit breaker sizes vary. Sizes shown are for the U.S. and  
Canada.  
***At 0.7 to 0.83 leading power factor.  
****FE and QFE 10KVA, 12.5KVA and 18KVA models do not have internal batteries. Batteries are in a separate battery cabinet or rack.  
Page 33  
 
603 AC Output with Nominal Input Power and Loads (Protected Equipment)  
Voltage Regulation:  
FERRUPS provides ±3% load regulation. Total voltage regulation under any line, load,  
or battery condition to within -8.3% and +5% of nominal. Exceeds CBEMA and ANSI  
voltage regulation standard for computing equipment.  
Overload Capability: On line (nominal AC volts in) — 150% surge and 125% for 10 minutes. On inverter  
(nominal DC volts in) — 150% surge and 110% for 10 minutes. Overload operation is  
not thermally limited. FERRUPS’ microprocessor continuously monitors output VA and  
sounds an alarm before loss of output voltage regulation occurs.  
Sine-wave Power:  
Output Frequency:  
FERRUPS provides sine-wave, computer-grade power with five percent or less total  
harmonic distortion at rated load. It meets or exceeds CSA C22.2 No. 107.1.  
On line: 60 Hz (FE) or 50 Hz (QFE) with nominal power line grid stability of ±0.005 Hz.  
On inverter: 60 Hz (FE) or 50 Hz (QFE) ±0.005 Hz. Output frequency tracks input line  
frequency up to limit, which is adjustable from ±0.01 Hz to ±3.00 Hz. Inverter turns on if  
line frequency exceeds the selected limit.  
604 Lightning and Surge Protection  
FERRUPS provides 2000-to-1 spike attenuation. Tested using lightning standard per ANSI/IEEE C62.41  
Category A (6000 volt spike and 200 amp) and Category B (6000 volt spike and 3000 amp) test, and ANSI/IEEE  
C62.45 test procedures.  
605 Isolation and Noise Rejection  
Isolation, Including Output  
Neutral to Ground Bonding:  
FERRUPS provides a true separately derived power source, as defined by  
National Electrical Code Article 250-5d, with output neutral bonded to ground.  
There is no direct connection between input and output, and less than 2 pF of  
effective input to output capacitance.  
Noise Rejection:  
Common Mode: greater than 120 dB with output neutral bonded to ground.  
Transverse (Normal) Mode: greater than 60 dB.  
606 Environment  
Storage Temperature:  
Batteries: -20 to +40 Celsius (-4 to 104 F). See Section 201.  
UPS: -20 to +60 Celsius (-4 to 140 F) if batteries are removed from the  
UPS.  
Relative Humidity:  
0 to 95% without condensation.  
Operating Ambient  
Temperature:  
0 to 40 Celsius (32 to 104 F) and 95% relative humidity.  
Page 34  
 
Ventilation Requirement:  
High Altitude Operation:  
Clean, dust-free air, free of corrosive chemicals or other contaminants must be  
available. FERRUPS uses internal fans to circulate the air for cooling. Air must  
be free to circulate around the UPS and battery cabinet(s).  
The maximum operating ambient temperature drops 1 C per 300 meters (2 F  
per 1000 feet) above sea level, with the maximum elevation being 3000 meters  
(10,000 feet).  
607 Protection  
DC Input:  
DC fuse and battery charger fuse.  
Output Protection:  
The ferroresonant transformer inherently limits current and provides overload protection.  
FERRUPS has high AC and low AC output voltage alarms, as well as an overload alarm.  
If the AC output voltage falls below the low AC output voltage alarm setpoint, the unit  
will alarm after 5 seconds. If the AC output voltage falls below the low AC output  
shutdown setpoint, the unit will alarm and shut down.  
Some FERRUPS models have output receptacles protected by fuses or circuit breakers.  
608 Batteries and Battery Charger  
Standard batteries are sealed, gas recombinant, lead-acid type, especially designed for UPS use.  
500 VA to 1.4 kVA: Nominal battery voltage is 12 VDC. The standard battery charger output is variable. For 500  
VA-850 VA units, the charger output is rated at approximately 4 amperes at low battery and  
2 amperes at 13.7 VDC. For 1.15k VA and 1.4 kVA units, the charger output is rated at  
approximately 8 amperes at low battery and 2 amperes at 13.7 VDC.  
1.8 kVA to 3.1 kVA:  
Nominal battery voltage is 48 VDC. The standard battery charger is rated at 4 amperes at  
54.8 VDC.  
4.3 kVA to 18 kVA: Nominal battery voltage is 48 VDC for 4.3KVA-7KVA models and 120 VDC for 10KVA-  
18KVA models. The standard battery charger is rated at 5 amperes.  
Optional battery chargers at higher current ratings are available. Call the nearest Best Power office for more  
information.  
Page 35  
 
Section 700: Warranty  
LIMITED TWO YEAR WARRANTY  
Standard Warranty For All Purchases  
BEST POWER, a division of General Signal Power Systems, Inc. (hereinafter called BEST POWER) warrants  
that each product sold by BEST POWER is compatible with existing commercially available computer  
equipment with enclosed power supplies and is free from defects in materials and workmanship under normal use  
and service. This warranty is applicable only to the initial retail purchaser (PURCHASER), and is not  
transferable. The duration of this warranty is two (2) years from the date of the first retail sale or the date of  
delivery to the PURCHASER, whichever occurs first, subject to the following conditions.  
If the PURCHASER discovers within the duration of this warranty a failure of the product to perform compatibly  
with presently existing computer equipment or a defect in material or workmanship, the PURCHASER must  
promptly notify BEST POWER in writing within the duration of the warranty or not later than one month after  
expiration of the warranty. BEST POWER’s obligation under this warranty is limited to the replacement or  
repair, subject to the conditions specified below, of such product returned intact to BEST POWER which shall  
appear to BEST POWER, upon inspection, to have been either incompatible or defective. Replacement or repair  
will be made at BEST POWER’s Worldwide Service, Highway 80, Necedah, Wisconsin 54646, U.S.A. Such  
repair or replacement shall be at BEST POWER’s expense. This warranty does not cover any taxes which may be  
due in connection with replacement or repair, nor any installation, removal, transportation or postage costs. These  
expenses will be paid by PURCHASER. If BEST POWER is unable to repair or replace the product to conform  
to this warranty after a reasonable number of attempts, BEST POWER will refund the purchase price. Remedies  
under this warranty are expressly limited to those specified above.  
TO THE EXTENT ALLOWED BY LAW, BEST POWER DISCLAIMS ALL OTHER WARRANTIES,  
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY  
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED  
IN DURATION TO THE DURATION OF THIS WARRANTY. TO THE EXTENT ALLOWED BY LAW,  
BEST POWER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL  
DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, INJURIES TO PROPERTY, LOSS  
OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT.  
Some states do not allow limitations on how long an implied warranty lasts, so that the above limitation on  
duration of implied warranties may not apply to you. Some states do not allow the exclusion or limitation of  
incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty  
gives you specific legal rights, and you may also have other rights which vary from state to state. You are advised  
to consult applicable state laws.  
No warranty is made with respect to other products sold by BEST POWER which do not bear the name BEST  
POWER, and no recommendation of such other product shall imply or constitute any warranty with respect to  
them. This warranty does not cover repair or replacement because of damage from unreasonable use (for example  
only, damage from road hazard, accident, fire or other casualty, misuse, negligence, or incorrect wiring) and any  
use or installation not in conformance with instructions furnished by BEST POWER, or repairs or replacements  
needed because of modifications or parts not authorized or supplied by BEST POWER.  
Page 36  
 
LIMITED WARRANTY  
Transient Voltage Surge Suppression Circuitry  
(For U.S. and Canadian Purchasers Only)  
BEST POWER, a division of General Signal Power Systems, Inc. (“BEST POWER”) hereby warrants the  
transient voltage surge suppression circuitry in each FERRUPS®, FORTRESS®, PATRIOT®, UNITY/I™,  
CITADEL®, or SPIKEFREETM product (hereinafter called "Product") sold by it for installation in the United  
States of America and Canada to be free from defects in material and workmanship under normal use and service  
for the lifetime of the Product, beginning with the date of sale to the initial retail purchaser, subject to the  
following conditions. This warranty is applicable only to the initial retail purchaser (hereinafter called  
PURCHASER), is not transferable, and is limited to the following remedies:  
1. The replacement or repair of the transient voltage surge suppression circuitry in each Product that is returned  
intact to BEST POWER and which shall appear to BEST POWER upon inspection to have been defective in  
material or workmanship or to have been damaged through normal use;  
2. The reimbursement to the PURCHASER of up to $25,000 per occurrence of documented physical damage to  
specified computer equipment connected to a Product where such damage could have been prevented by  
transient voltage surge suppression circuitry as detailed in BEST POWER’s specification for the Product sold.  
This warranty is made in addition to BEST POWER’s Limited Two Year Warranty.  
This warranty does not include any taxes which may be due in connection with replacement or repair nor any  
installation, transportation or postage costs. These expenses will be paid by PURCHASER. Replacement or  
repair will be made at BEST POWER’s Worldwide Service, Highway 80, Necedah, Wisconsin 54646, U.S.A.  
This warranty does not cover repair or replacement because of damage from unreasonable use (damage from road  
hazards, accident, fire or other casualty, misuse, negligence, incorrect wiring) and any use or installation not in  
conformance with instructions furnished by BEST POWER, or repairs or replacements needed because of  
modifications or parts not authorized or supplied by BEST POWER.  
This warranty is operable only upon the written acceptance by BEST POWER of an application by the  
PURCHASER on BEST POWER’s standard form for the above warranty coverage for the Product sold. In such  
application, the PURCHASER shall represent that the Product sold has been properly installed and grounded in  
accordance with instructions received from BEST POWER, and the PURCHASER shall also specify the  
computer equipment to which the Product sold has been connected and the location of the computer equipment.  
This warranty will not apply to any equipment not specified in the application by the PURCHASER as protected  
equipment.  
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY AND BEST POWER’s LIMITED TWO  
YEAR WARRANTY, BEST POWER MAKES NO OTHER WARRANTIES, AND TO THE EXTENT  
ALLOWED BY LAW, BEST POWER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,  
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR  
FITNESS FOR A PARTICULAR PURPOSE.  
REMEDIES UNDER THIS WARRANTY ARE EXPRESSLY LIMITED TO THE REPAIR OR  
REPLACEMENT OF PRODUCTS AND THE REIMBURSEMENT SPECIFIED ABOVE, AND TO THE  
EXTENT ALLOWED BY LAW ANY CLAIMS FOR LOSS ARISING OUT OF THE FAILURE OF  
PRODUCTS TO PERFORM FOR ANY PERIOD OF TIME, OR SPECIAL, INDIRECT, INCIDENTAL OR  
CONSEQUENTIAL DAMAGES OR OTHER ECONOMIC LOSS ARE EXPRESSLY EXCLUDED.  
Some states do not allow limitations on how long an implied warranty lasts, so that the above limitation on  
duration of implied warranties may not apply to you. Some states do not allow the exclusion or limitation of  
incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty  
gives you specific legal rights, and you may also have other rights which vary from state to state. You are advised  
to consult applicable state laws.  
Page 37  
 
Section 800: Options  
Best Power offers many options for your FERRUPS. The list below describes these options; if you would like  
more information, contact your local Best Power office or dealer.  
Bypass Switches:  
If your UPS does not have a plug, a bypass switch lets you transfer your protected  
equipment to direct AC input power conveniently when it’s time to service your  
FERRUPS. Your Best Power office can tell you if a bypass switch is recommended for  
your UPS and describe the different bypass switches.  
Control Panel:  
Best Power offers Control Panels and extension cables that let you monitor and  
operate FERRUPS from a remote location.  
Environmental  
Monitoring:  
Best Power’s EnviroCom™ monitors many office and UPS conditions and phones you  
when there is a problem. EnviroCom II also lets you 1) phone your FERRUPS for an  
update on its status and environment, and 2) control and communicate with your  
FERRUPS through a modem.  
Extended Runtimes: If you want extended runtimes, call Best Power for information on adding additional  
battery capacity or an optional battery charger.  
Interface Kits:  
Plugs:  
For computers that include their own UPS monitoring and shutdown software, Best  
Power offers interface cable kits for use between your UPS and the computer. Kits  
are available for Novell NetWare, IBM AS/400, Windows NT/LAN Manager/LAN  
Server, Lantastic, and Banyan VINES.  
The following plugs are available when you order new 120 VAC, 208 VAC, and 240  
VAC units with a standard battery charger.  
Unit  
120 VAC  
5-15P  
5-15P  
5-15P  
5-15P  
5-15P  
5-20P  
5-20P  
L5-30P  
5-50P  
208 VAC  
6-15P  
240 VAC  
6-15P  
6-15P  
6-15P  
6-15P  
6-15P  
6-15P  
6-15P  
6-15P  
L6-30P  
FE500VA  
FE700VA  
6-15P  
FE850VA  
6-15P  
FE1.15KVA  
6-15P  
FE1.4KVA  
FE1.8KVA  
6-15P  
6-15P  
FE2.1KVA  
6-15P  
FE3.1KVA  
L6-20P  
L6-30P  
FE4.3KVA without Internal Bypass Switch  
with Internal Bypass Switch  
FE5.3KVA without Internal Bypass Switch  
with Internal Bypass Switch  
5-50P  
5-50P  
N.A.  
N.A.  
N.A.  
L14-30P  
L6-30P  
14-50P  
6-50P  
L14-30P  
L6-30P  
L14-30P  
6-50P  
FE7KVA  
without Internal Bypass Switch  
with Internal Bypass Switch  
14-50P  
14-50P  
Page 38  
 
Receptacles:  
The following output receptacles are available for new units. NOTE: 5-15R receptacles are  
standard for the FE500, 700, and 850VA and 1.15 and 1.4KVA. 5-20R receptacles are  
standard in FE1.8, 2.1, and 3.1KVA models. IEC 320 receptacles are only available for  
QFE500VA-QFE3.1KVA models.  
QA  
EUROPEAN  
SHUKO  
QG  
FRENCH  
SHUKO  
QB  
QF  
IEC 320  
UNITED KINGDOM  
10A 250V  
AUSTRALIAN  
10A 250V  
10A 250V  
10A/16A 250V  
10/16A  
250V  
Warranties: Besides our standard two-year warranty, Best Power offers several Warranty Enhancement Plans  
to meet your service and maintenance needs. Contact the nearest Best Power office for more  
information.  
 
For Users in the United States Only  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to  
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful  
interference when the equipment is operated in a commercial environment. This equipment generates, uses,  
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction  
manual, maycauseharmfulinterferencetoradiocommunications. Operationof thisequipmentinaresidential  
area is likely to cause harmful interference in which case the user will be required to correct the interference  
For Users in Canada  
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set  
out in the Radio Interference Regulations of the Canadian Department of Communications.  
We hereby certify that the uninterruptible power system (QFE 500VA, 700VA, 850VA, 1.15KVA,  
1.4KVA, 1.8KVA, 2.1KVA, 3.1KVA, 4.3KVA, 5.3KVA, 7KVA, 10KVA, 12.5KVA, and 18KVA)  
complies with the RFI suppression requirements of Vfg. 243/1991 and Vfg. 46/1992. The German Postal  
Service was notified that the equipment is being marketed. The German Postal Service has the right to  
retest the equipment and verify compliance.  
Hiermit wird bescheinigt, daß die unterbrechungsfreie Stromversorgung (QFE 500VA, 700VA, 850VA,  
1.15KVA, 1.4KVA, 1.8KVA, 2.1KVA, 3.1KVA, 4.3KVA, 5.3KVA, 7KVA, 10KVA, 12.5KVA, und  
18KVA) in Übereinstimmung mit den Bestimmungen der Vfg. 243/1991 und Vfg. 46/1992 funkentstört  
ist.  
Der Deutschen Bundespost wurde das Inverkehrbringen dieses Gerätes angezeigt und die Berechtigung  
zur Überprüfung der Serie auf Einhaltung der Bestimmung eingeräumt.  
Best Power reserves the right to change specifications without prior notice.  
 
ALARM AUDIO CODE  
A –  
Low Battery  
K – –  
M – –  
High Transformer Temp  
B – ꢀ ꢀ ꢀ Near Low Battery  
C – High Battery  
D – ꢀ ꢀ Low Runtime  
L ꢀ ꢀ Check Charger  
Check Battery  
Check Inverter  
Memory Check  
N – ꢀ  
E ꢀ  
Low AC Output  
O – – –  
F ꢀ ꢀ High AC Output  
P – – Emergency Power Off  
G – – ꢀ  
Output Overload  
Q – – High PFM Temp  
H ꢀ ꢀ ꢀ ꢀ High Ambient Temp  
R ꢀ  
S ꢀ ꢀ ꢀ  
T –  
Probe Missing  
High AC Input  
Call Service  
Fan Alarm  
I ꢀ ꢀ  
High Heatsink Temp  
J – – – User Test Alarm  
W – –  
P.O. Box 280 - Necedah, Wisconsin 54646 U.S.A.  
Telephone 1-608-565-7200  
Best Power  
Sales Toll-Free 1-800-356-5794 (U.S.A. and Canada)  
Service Toll-Free 1-800-356-5737 (U.S.A. and Canada)  
Fax on Demand: 1-800-487-6813  
FSS-0342J  
 

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