Polycom Telephone CX200 User Manual

User Guide  
for the Polycom® CX200  
Desktop Phone  
September, 2007 Edition  
1725-31004-001 Rev. A  
 
About This Guide  
Thank you for choosing the Polycom CX200 desktop phone which enables a  
new era in unified communications currently unavailable with traditional  
desktop phones. Connecting a Polycom CX200 desktop phone to a computer  
running Microsoft® Office Communicator 2007 allows you to place and receive  
telephone calls over your IP network connection.  
This User Guide provides everything you need to quickly use your new  
phone. Verify with your system administrator that the network is prepared for  
configuring your Polycom CX200 desktop phone, you are provisioned in  
Microsoft Office Communications Server 2007, and your network is correctly  
configured. As well, read the Parts List and Safety Notices sections in this  
guide before you set up and use the Polycom CX200 desktop phone. This  
information can also be found at  
iii  
 
 
User Guide Polycom CX 200 Desktop Phone  
iv  
 
Contents  
v
 
1
Getting Started with Your  
Polycom® CX200 Desktop Phone  
This chapter provides basic installation instructions and information for  
obtaining the best performance with the Polycom CX200 desktop phone.  
The Polycom CX200 provides a flexible and efficient means to access the  
advanced communication functions of Microsoft Office Communicator 2007.  
The Polycom CX200 supports advanced functionality including:  
High definition audio for best possible voice calls  
Convenient buttons for controlling calls  
Driver-less plug and play installation  
This chapter contains:  
To read about the phone’s basic features, refer to Using the Basic Features of  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
Before you connect your Polycom CX200 desktop phone to your computer, you  
must have Microsoft Office Communicator 2007 installed and running on your  
computer. Your computer also needs to be running Windows XP Service Pack 2 or  
Windows Vista.  
Note  
No additional device drivers or software are required to use your Polycom CX 200  
desktop phone.  
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User Guide Polycom CX200 Desktop Phone  
Parts List  
The following components are included in your Polycom CX200 package:  
Polycom CX200 desktop phone base with attached USB Cable  
-
+
handset & handset cord  
Quick Start Guide and registration card  
Check this list before installation to ensure that you have received each item.  
If you are missing any items, contact your system administrator.  
1 - 2  
 
       
Getting Started with Your Polycom® CX200 Desktop Phone  
Assembling Your Polycom CX200 Desktop Phone  
This section describes how to assemble your Polycom CX200 desktop phone:  
Connect handset and headset (optional)  
Connect the Polycom CX200 to your computer  
If your phone is already assembled and connected to your computer, go  
Connecting the Handset and Optional Headset  
To connect the handset and optional headset:  
1. Connect one end of the phone cord to the handset and the other end of  
the cord to the handset jack on the back of the phone.  
2. Connect the headset (optional) to the headset jack on the back of the  
phone.  
A list of supported headsets is available in the Voice section of Polycom’s Support  
If headsets are deployed in high static environments where users frequently  
disconnect and re-connect the headset to the phone, it is possible that the phone  
can be damaged by electrostatic discharge (ESD).  
Note  
You should take precautions to avoid excessive static buildup in your environment.  
This can include humidity control and removal of synthetic materials near the phone  
location. Antistatic spray applied to carpets in the workplace can reduce the level of  
static buildup.  
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User Guide Polycom CX200 Desktop Phone  
Connecting the Polycom CX200 Desktop Phone to Your Computer  
To connect the Polycom CX200 desktop phone to your computer:  
1. Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port  
on your computer.  
Features of Your Polycom CX200 Desktop Phone  
9
2
3
6
4
1
5
7
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+
8
The features of the Polycom CX200 desktop phone are:  
1. Speakerphone Key—Allows for hands-free communication during calls.  
2. Status Indicator—Indicates Polycom CX200 is on (LED off) or off hook  
(LED steady) or there is an incoming call (LED flashing).  
3. Message Waiting Indicator—Indicates that there are new unheard  
messages.  
1 - 4  
 
           
Getting Started with Your Polycom® CX200 Desktop Phone  
4. Call Forward Indicator—Indicates that call forwarding is enabled on the  
Microsoft Office Communicator 2007 running on your computer.  
5. Microphone Mute Key—Mutes local audio during calls so that others  
cannot hear you.  
6. Headset Key—Allows you to place and receive calls through an  
optionally connected headset.  
7. Volume Key—Use to adjust the volume of the handset, speakerphone,  
and headset speaker, and ringer if not in a call.  
8. Presence Status Indicator—Indicates your presence state.  
9. Hookswitch and Handset Cradle  
Before You Use Your Polycom CX200 Desktop Phone  
Phone Location  
Place your Polycom CX200 desktop phone in a well-ventilated, flat, level,  
clean, and dry location near your computer.  
Configuring Microsoft Office Communicator 2007 for Polycom CX200  
Desktop Phone  
Before using your Polycom CX200 desktop phone, you must verify that the  
Microsoft Office Communicator 2007 audio settings are properly configured  
to route incoming and outgoing voice to and from your Polycom CX200.  
To verify or configure Microsoft Office Communicator 2007:  
1. Start the Microsoft Office Communicator 2007 application.  
2. In the Microsoft Office Communicator 2007 title bar, click the down  
arrow near the upper left corner.  
3. Select Tools, click Set up Audio and Video..., and then follow the  
instructions in the Audio Video Device Setup wizard.  
a
In the wizard, ensure that the Speaker and Microphone device  
options are both set to Polycom CX200 for the Handset or Headset  
setup pages. Click Next.  
b
Ensure that the Speaker/Microphone or Speakerphone device  
options are both set to Polycom CX200. (You may need to select  
Custom in the top text box to enable you to properly select the speaker  
and microphone.) Click Next.  
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User Guide Polycom CX200 Desktop Phone  
c
If you want ringing and other sounds made by your computer to  
output from the Polycom CX200 earpiece, select the Polycom CX200 to  
be the device for the Sounds setup page. Otherwise ensure that your  
PC sound output device is selected.  
d
Check Finish to exit the wizard.  
Contact your system administrator to ensure your account is configured in  
Enterprise Voice mode.  
Note  
Usage Guidelines  
To navigate through menus, to enter data, and instructions on how to use  
Microsoft Office Communicator 2007, refer to the Microsoft Office  
Communicator 2007 help and documentation.  
1 - 6  
 
     
2
Using the Basic Features of Your  
Polycom® CX200 Desktop Phone  
Your Polycom CX200 desktop phone is designed to be used like a regular  
handset, but you place calls using the Microsoft Office Communicator 2007  
client window. Calls may be answered using the phone or the Microsoft Office  
Communicator 2007 client window.  
Once installed and configured, the Polycom CX200 desktop phone and  
Microsoft Office Communicator 2007 work in a tightly integrated manner.  
Voice input and audio output will be through the Polycom CX200 desktop  
phone’s handset or speakerphone (or optionally connected headset) whenever  
Microsoft Office Communicator 2007 is used.  
All actions to handle calls—for example, placing, answering, and  
holding—are performed using the Microsoft Office Communicator 2007  
application. Some actions are also performed using only the keys on the  
Polycom CX200 desktop phone. Other actions use the Polycom CX200 desktop  
phone keys and the Microsoft Office Communicator 2007 desktop client  
together.  
This chapter provides basic operating instructions for the Polycom CX200.  
This chapter contains instructions on:  
2 - 1  
 
     
User Guide Polycom CX200 Desktop Phone  
To troubleshoot issues with the phone, refer to Troubleshooting Your  
This guide only describes how to use the Polycom CX200 desktop phone with  
Microsoft Office Communicator 2007. For more information on how to use  
Office Communicator 2007, refer to your Microsoft documentation.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
Placing a Call  
Calls are made from the Microsoft Office Communicator 2007 desktop client,  
where a contact is selected and the call is initiated. Pressing the Polycom  
CX200 desktop phone Speakerphone or Headset key or lifting the Polycom  
CX200 desktop phone handset brings the Microsoft Office Communicator 2007  
window to the front on your computer and allows to you to talk directly with  
the called party.  
During a call, you can alternate between handset, headset, or speakerphone  
modes by pressing the Speakerphone or Headset keys, or picking up the  
handset.  
To place a call:  
¾
Do one of the following steps:  
a
Pick up the handset.  
In the Contacts list of Microsoft Office Communicator 2007, click the  
Phone icon to the right of the contact's name to initiate a voice call  
using the contact's preferred number or device.  
You can also double click on their name to open a conversation  
window, then click on the Phone icon in that window.  
b
To place a call using the speakerphone, press the Speakerphone key.  
In the Contacts list of Microsoft Office Communicator 2007 client  
window, click the Phone icon to the right of the contact's name to  
initiate a voice call using the contact's preferred number or device.  
If you click to call someone without having picked up the handset or pressed the  
Speakerphone or Headset key, the call will automatically come through the  
Speakerphone.  
Note  
c
To place a call using the headset, press the Headset key.  
In the Contacts list of Microsoft Office Communicator 2007 client  
window, click the Phone icon to the right of the contact's name to  
initiate a voice call using the contact's preferred number or device.  
2 - 2  
 
         
Using the Basic Features of Your Polycom® CX200 Desktop Phone  
d
e
To search for and call a contact, type the first or last name of the  
contact or the full name of the contact in the search box. Search results  
will display after you've partially typed the contact's name.  
To make a voice call by typing a phone number, type the phone  
number you want to call in the Search box. After you have finished  
typing the number, in the Search results area, click the phone button  
next to phone number to start the call.  
If you click on the arrow next to the phone icon of one of your contacts, you  
change how to call a person.  
To make a voice call to multiple contacts (like a conference call), hold the CTRL  
key in the Contacts list and select the contacts you want to connect to. When  
you get to the last contact you want to call, right click the contact, click Start a  
Conference Call, and then select the number you want to start the conference  
call with. When you select the number or device to start the conference, the call  
is initiated and the participants are invited to the call. At this point, the  
Conversation window opens, shows you as the leader of the conference and  
displays status for each of the conference call participants.  
Conferencing must be enabled by your system administrator.  
Note  
Answering a Call  
When you get an incoming voice call, Microsoft Office Communicator 2007  
displays an audio popup notification in the lower right corner of your  
computer’s display. The popup provides contextual information about the  
caller to help you decide whether to accept the call, and it provides a variety  
of controls for handling the call.  
When the notification pop-up appears, you can answer the call with the  
Polycom CX200 desktop phone or with Microsoft Office Communicator 2007.  
To take any other action, perform those actions on the Microsoft Office  
Communicator 2007 client window. Those other actions could be one of  
declining the call, responding with an instant message, setting your presence  
status to Do Not Disturb (for the next 30 minutes), or redirecting the call to  
another number, device, or to your voice mail.  
To answer an incoming call:  
1. Do one of the following steps:  
a
Click the caller's name or phone number in the notification or press the  
Speakerphone key to answer the call using the Polycom CX200  
speakerphone.  
b
c
Pick up the handset.  
Press the Headset key to answer the call using an optionally  
connected headset.  
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User Guide Polycom CX200 Desktop Phone  
Ending a Call  
To end a call:  
¾
Do one of the following steps:  
Replace the handset.  
Press the Speakerphone key if you are using the speakerphone.  
Press the Headset key if you are using the optional headset.  
Muting the Microphone  
During a call, press the Microphone Mute key. The LED on the key indicates  
that the other party cannot hear you.  
Microphone mute applies to calls using the handset, headset, and  
speakerphone. You can still hear all other parties while mute is enabled.  
To turn off microphone mute, press the Microphone Mute key again.  
Adjusting the Volume  
During a call, if you are using the speakerphone, pressing the Volume key  
adjusts the speaker volume.  
During a call, if you are using the handset, pressing the Volume key adjusts  
the handset volume.  
During a call, if you are using the headset, pressing the Volume key adjusts  
the headset volume.  
If you press the Volume key when not in call, the ringer volume is adjusted.  
2 - 4  
 
             
Using the Basic Features of Your Polycom® CX200 Desktop Phone  
Putting a Call on Hold  
During a call, you may place a call on hold. This may be done in Microsoft  
Office Communicator 2007.  
To put a call on hold:  
¾
Press the Hold soft key in the Microsoft Office Communicator 2007  
window.  
Press the Hold soft key in the Microsoft Office Communicator 2007  
window again to resume the call.  
As using the Hold feature typically generates music or a beeping tone, avoid putting  
a conference call on hold.  
Note  
Forwarding Calls  
You can configure your Microsoft Office Communicator 2007 to forward all  
incoming calls to another party (known as static forwarding).  
To enable call forwarding to another party:  
1. In the Microsoft Office Communicator 2007 window, select the  
Forwarding icon to the right of your name.  
2. On the Forwarding screen, select the forwarding rule that you want to  
apply.  
3. If you are forwarding to another contact or phone number, select the  
contact name that you want to forward your calls, then select OK.  
4. On the Forwarding screen, select OK.  
To conform to regulatory requirements, handset and headset volume will return to a  
preset level after each call. The configuration can be changed by your system  
administrator. Speakerphone volume settings will be maintained across calls.  
Note  
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User Guide Polycom CX200 Desktop Phone  
Using Voice Mail  
Your voice mail is saved in a centralized location and may be accessed from  
your phone.  
The presence of new voice mail messages is indicated by a Message Waiting  
Indicator on the Polycom CX200.  
This feature requires that you have access to a Microsoft Exchange 2007 server.  
Voice mail may not be supported on your particular system. For more information,  
contact your system administrator.  
Note  
To listen to voice messages:  
1. In the Microsoft Office Communicator 2007 window, click the Forward  
Calls key, select the Forward Calls icon, and then select Call Voice Mail  
to call your voice mail server.  
2. When prompted for your PIN number, you can use the dial pad in the  
Communicator Conversation window to enter the number.  
The voice mail access feature is configured by your system administrator,  
who assigns the initial PIN number.  
Restarting Your Phone  
On rare occasions, your phone may experience a problem that will require it  
to be restarted. Contact your system administrator before doing so.  
To restart the phone:  
¾
Unplug the phone from the computer, then plug it back in.  
The restart process will begin.  
2 - 6  
 
       
3
Troubleshooting Your  
Polycom® CX200 Desktop Phone  
This chapter presents problems, likely causes, and corrective actions.  
Problems are grouped as follows:  
If you still need assistance, contact your system administrator.  
3 - 1  
 
       
User Guide Polycom CX200 Desktop Phone  
Power and Startup  
Symptom  
Problem  
Corrective Action  
There are power issues.  
The Polycom CX200 desktop  
phone has no power.  
Do one of the following steps:  
Verify that no lights appear on the unit  
when it is powered up.  
Verify that the USB port provides  
power.  
Try the phone in another USB port  
where the power is known to be  
working.  
The handset appears to be fine,  
but there is no interaction  
between the handset and the  
Microsoft Office Communicator  
2007 client.  
There may be problems with  
your Microsoft Office  
Communicator 2007 client  
software or with the Microsoft  
Office Communications Server  
2007 software.  
Contact your system administrator to  
ensure your account is configured  
properly and that your Microsoft Office  
Communicator 2007 client software and  
the Microsoft Office Communications  
Server 2007 software are properly  
installed and configured.  
Controls, Making and Receiving Calls  
Symptom  
Problem  
Corrective Action  
The Polycom CX200 keys do not  
provide call control as described  
in this guide.  
Your Microsoft Office  
Communicator 2007 client or  
your Microsoft Office  
Contact your system administrator to  
ensure your account is configured in  
Enterprise Voice mode.  
Communication Server 2007  
account may not be configured  
correctly.  
Your computer’s USB port may  
not be operating correctly.  
Do the following steps:  
Plug your Polycom CX200 desktop  
phone into a different USB port on  
your computer.  
Unplug your Polycom CX200 desktop  
phone, reboot your computer and plug  
the Polycom CX 200 desktop phone  
into a different port.  
3 - 2  
 
       
Troubleshooting Your Polycom® CX200 Desktop Phone  
Access to Systems  
Symptom  
Problem  
Corrective Action  
There is no response from key  
presses.  
The Polycom CX200 desktop  
phone is not in active state.  
Do one of the following steps:  
Press the keys more slowly.  
Make a call to the phone to check for  
inbound call display and ringing as  
normal.  
Audio  
Symptom  
Problem  
Corrective Action  
There is no audio on the  
Polycom CX200 handset  
earpiece.  
Your Microsoft Office  
Communication Server 2007  
account may not be configured  
correctly.  
Contact your system administrator to  
ensure your account is configured in  
Enterprise Voice mode.  
There is no audio on the  
headset.  
The headset is not properly  
connected or turned on. Volume  
may be set too low.  
Ensure that the headset is properly  
connected. Ensure that the headset  
amplifier (if required for your headset) is  
turned on and/or the volume is correctly  
adjusted). Verify that the phone is logged  
in and registered with Microsoft Office  
Communication Server 2007.  
Pressing the Speakerphone key  
has no effect. The sound still  
comes out of the handset  
earpiece.  
The Audio settings in your  
Microsoft Office Communicator  
2007 client are not correct.  
Adjust the audio settings in Microsoft  
Office Communicator 2007 to ensure that  
speaker audio is directed to your  
computer’s speakers. For more  
information, refer to Configuring Microsoft  
3 - 3  
 
       
User Guide Polycom CX200 Desktop Phone  
Microsoft Office Communicator 2007  
Symptom  
Problem  
Corrective Action  
The Microsoft Office  
Communicator 2007 client is not  
working properly.  
There may be problems with the  
Microsoft Office Communicator  
2007 client software or with  
Microsoft Office Communications  
Server 2007.  
Contact your system administrator to  
ensure your account is configured  
properly and that your Microsoft Office  
Communicator 2007 client software and  
the Microsoft Office Communications  
Server 2007 software are properly  
installed and configured.  
3 - 4  
 
 
Safety Notices  
Service Agreements  
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your  
product.  
Governing Law  
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and  
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on  
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited  
Warranty and Limitation of Liability.  
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this  
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language  
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to  
remove) any product identification, copyright or other notices.  
Limitations of Liability  
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING  
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF  
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR  
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,  
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH  
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE  
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.  
Safety Notices - 1  
 
   
User Guide Polycom CX200 Desktop Phone  
Polycom Limited Warranty and Limitation Liability  
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from  
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from  
Polycom or its authorized reseller.  
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective  
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the  
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the  
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.  
Replacement products or parts may be new or reconditioned.  
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the  
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid  
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that  
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the  
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s  
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of  
loss or damage until the item is delivered to Customer.  
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug  
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.  
Exclusions  
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or  
malfunction in the product does not exist or results from:  
• Failure to follow Polycom’s installation, operation, or maintenance instructions.  
• Unauthorized product modification or alteration.  
• Unauthorized use of common carrier communication services accessed through the product.  
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or  
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.  
Warranty Exclusive  
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY  
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING  
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,  
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR  
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR  
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND  
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR  
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE  
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.  
Safety Notices - 2  
 
Safety Notices  
Safety and Compliance  
Usage and Cleaning  
Use in accordance with these instructions.  
Do not use near any heat sources.  
Only use attachments/accessories specified by Polycom.  
Clean only with dry cloth.  
Operating Environment  
This device is rated as a commercial product for operation at +41ºF (+5ºC) to +95ºF(+35ºC).  
WARNING Electrical Safety  
Failure to properly set up, use, and care for the Polycom CX200 can increase the risk of damage to the Polycom  
CX200, or possible serious injury. To ensure personal safety, this product must be used with NRTL Listed (UL,  
CSA, ETL, etc.), and/or CE marked Information Technology equipment.  
Warning: This equipment may become inoperable if electrical power fails or broadband internet access is  
interrupted.  
Any changes or modifications not expressly approved by Polycom could void the user's authority to operate this  
device.  
No serviceable parts included.  
Disposal of Waste Electrical & Electronic Equipment in the European Union and Other  
Countries with Separate Collection Systems  
This symbol on the product or its packaging means that this product must not be disposed of  
with your household waste. Instead, it is your responsibility to hand this over to an applicable  
collection point for the recycling of electrical and electronic equipment. This separate collection  
and recycling will help to conserve natural resources and prevent potential negative  
consequences for human health and the environment due to the possible presence of  
hazardous substances in electrical and electronic equipment, which could be caused by  
inappropriate disposal. For more information about where to drop off your electrical and  
electronic waste, please contact your local city or municipality office, your household waste disposal service, or the  
shop where you purchased this product. Refer to http://ec.europa.eu/environment/waste/weee/index_en.htm for  
additional information on WEEE.  
FCC Part 15 Class B  
This product was tested and complies with the limits for a Class B digital device under Part 15 of the U.S. Federal  
Communications Commission (FCC) rules, and is subject to these conditions: It may not cause harmful interference  
Canada ICES-003  
and must accept any interference received, including any that causes undesired operation.  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
Not intended for use in machinery, medical or industrial applications.  
CE  
This Polycom CX200 has been marked with the CE mark. This mark indicates compliance with EEC Directives  
89/336/EEC and 2006/95/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270  
Bath Road, Slough, Berkshire, SL1 4DX, UK.  
Safety Notices - 3  
 
User Guide Polycom CX200 Desktop Phone  
Safety Notices - 4  
 
Index  
A
M
adjusting volume 2–4  
answering calls 2–3  
assembling your phone 1–3  
microphone muting 2–4  
Microsoft Office Communicator 2007 1–5  
P
C
calls  
parts list 1–2  
phone location 1–5  
placing calls 2–2  
ending 2–4  
on hold 2–5  
Polycom CX200  
using speakerphone 2–2  
with handsets 2–2  
with headsets 2–2  
adjusting volume 2–4  
answering calls 2–3  
assembling 1–3  
conference calls 2–3  
configuring Microsoft Office Communicator  
calls, on hold 2–5  
connecting to computer 1–4  
ending calls 2–4  
features, list of 1–4  
figure, features 1–4  
first time use 1–5  
forwarding calls 2–5  
getting started 1–1  
handset 1–3  
connecting the headset 1–3  
connecting to computer 1–4  
E
ending calls 2–4  
headset 1–3  
F
illustration 1–2  
microphone muting 2–4  
parts list 1–2  
features  
list of 1–4  
phone location 1–5  
placing calls 2–2  
restarting phone 2–6  
troubleshooting 3–1  
USB connection 1–4  
voice mail 2–6  
forwarding calls 2–5  
G
getting started 1–1  
H
handset  
R
answering a call 2–3  
connecting 1–3  
placing a call 2–2  
restarting phones 2–6  
S
headset  
speakerphone  
answering a call 2–3  
connecting 1–3  
placing a call 2–2  
answering a call 2–3  
placing a call 2–2  
holding calls 2–5  
Index – 1  
 
 
User Guide Polycom CX200 Desktop Phone  
T
troubleshooting  
audio problems 3–3  
controls problems 3–2  
power and startup problems 3–2  
system problems 3–3  
U
usage guidelines 1–6  
USB connection 1–4  
useful phone tips 1–6  
V
voice mail 2–6  
volume, adjusting 2–4  
Index – 2  
 

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