Polycom Server 3725 32871 002 A User Manual

Polycom® RSS4000 System  
Getting Started Guide  
6.0.0 | Apr. 2010 | 3725-32871-002/A  
 
Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
General Safety Precautions  
Follow these rules to ensure general safety:  
Keep the area around the Polycom® RSS™ 4000 unit clean, free of clutter and well  
ventilated.  
Decide on a suitable location for the equipment rack that will hold the Polycom®  
RSS™ 4000 unit and is near a grounded power outlet.  
Use a regulating uninterruptible power supply (UPS) to protect the Polycom®  
RSS™ 4000 unit from power surges and voltage spikes, and to keep it operating in  
case of a power failure.  
Preparations before Configuration  
Obtaining the Network Information  
Before the initial configuration, get the following information from your network  
administrator to configure Polycom® RSS™ 4000 to your local network:  
IP address, subnet mask, and default gateway IP address to be assigned to  
Polycom® RSS™ 4000.  
(Optional) DNS server address.  
(Optional) Gatekeeper address, and the H.323 prefix and E.164 number to be  
assigned to the Polycom® RSS™ 4000.  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
Obtaining the Product Activation Key  
Before using Polycom® RSS™ 4000, you need to activate the device.  
To obtain the product activation key  
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Enter the following website address in the address bar of the browser:  
http://portal.polycom.com, and go to Polycom Resource Center Login page.  
Enter your Email address and password in the login box, and click Sign In. If you  
are a new user, click the Register for An Account link to be registered.  
After successful login, click Service & Support>License and Product  
Activation>Activation/Upgrade in the upper navigation bar on the page.  
Follow the onscreen instructions. You will need to enter the License Number and  
the Serial Number of the device. (You can find the license number and serial  
number of the device from the document provided with the Polycom® RSS™ 4000  
device.)  
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Click the Submit button, and then record the activation key displayed on the  
page.  
System Hardware Installation  
To unpack the system package:  
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2
Check the package to ensure its completion.  
Open the package and check the items included. The following items should be  
included:  
One Polycom® RSS™ 4000 server unit  
Two power cables  
Two RJ-45 network cables  
One DB-9 serial port cable  
A CD  
A license and a user registration card  
3
Take all items out of the package and check if any of them is in poor condition.  
If you find damage, file a claim with the delivery carrier. Polycom is not responsible for  
damage sustained during shipment of this product.  
To install system hardware  
1
Place the Polycom® RSS™ 4000 unit on a stable flat surface in the selected  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
location.  
2
Insert each power cord connector into the rear of the unit and connect each to an  
appropriately rated socket outlet. The Polycom® RSS™ 4000 unit is supplied with  
two power cords, BOTH power cords should be connected to the mains power  
supply during normal operation.  
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4
Connect the LAN cable to LAN1 in the back of the system. The LAN2 port is not  
used now, and is reserved for future use.  
Turn on the power switch.  
Plug Acts as Disconnect Device:  
The socket outlets to which this apparatus is connected must be installed near the  
equipment and must always be readily accessible.  
In order to fully isolate the equipment then both power cords should be disconnected  
otherwise the system will remain energized.  
Initial IP Address Modification  
The system default IP address before delivery is:  
IP Address: 192.168.1.254  
Subnet Mask: 255.255.255.0  
Gateway: 192.168.1.1  
There are two ways to change the system initial IP address:  
Via Web interface (Recommended)  
Via Console or Telnet connection  
To change IP address via the Web interface:  
1
Connect your computer to the LAN 1 port of the Polycom® RSS™ 4000 with a  
cross-over network cable, or connect your computer and Polycom® RSS™ 4000 to  
the same switch in the LAN.  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
2
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Set your computer IP address to be in the same network segment as the Polycom®  
RSS™ 4000.  
Run the Web browser on your computer, enter https://<system IP address> in the  
address bar, and then press Enter.  
By default, Polycom® RSS™ 4000 Web server has an untrusted certificate and uses the  
HTTPS protocol to set up SSL secure connection with client end.  
If you use Internet Explorer as a browser, you will be prompted that the security  
certificate for the website has some problem. Please choose Continue to this website to  
enter the Login page.  
If you use Firefox browser, you will be prompted that the connection is not trusted.  
Please add the site being connected to Security Exception as suggested on the page  
and enter the Login page.  
After you install the security certificate issued by the Certification Authority in your system,  
you will not receive this alert again.  
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(Optional) Select a language for the Web interface from the Select language list in  
the top right of the page.  
On the Login page, enter the administrator’s username and password, and then  
click the Log In button.  
The default username and password are both admin.  
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The Product Activation page displays when you first-time log in. Enter the  
activation key in the Activation Key box and click Update.  
If you do not activate the system, you can still use the Web interface, but cannot perform  
calling, recording, live streaming and video playing operations using the system.  
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When prompted to restart the system, select No to proceed with setting the IP  
address.  
Click System Config>IP Setting to enter the IP Setting page. Set the following  
parameters:  
Parameter  
Description  
If the user network is configured with a Dynamic Host Configuration  
Protocol (DHCP) server, select this option to automatically obtain the  
IP address.  
Obtain an IP Address  
Automatically (DHCP)  
Note: This option is not recommended as the address assigned by  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
Parameter  
Description  
the DHCP server could change over time.  
Select this option to use the static IP address. You may need to  
manually enter the IP address, subnet mask, and gateway IP  
address.  
Using the following IP  
Address  
Used in combination with the DHCP option. When the Obtain an IP  
Address Automatically (DHCP) option is selected, the system will  
automatically obtain DNS server address from a DHCP server in the  
network.  
Obtain DNS Server  
Address Automatically  
If you did not select the option to automatically obtain DNS address,  
you must enter the preferred/alternate DNS server addresses here  
for the system to resolve domain names.  
Using the following  
DNS Server Address  
The Network Address Translation (NAT) function of the system  
enables you to translate the private network IP address of packet into  
a public network IP address before transmission. To enable NAT,  
select this check box and then enter the public network IP address to  
be displayed publicly.  
Using the following  
NAT Server  
Sets the speed/duplex modes for LAN ports. Supports the 10/100M  
Full Duplex or Half Duplex mode and the 1000M network. Select  
Auto to use auto-negotiation.  
LAN Speed  
Note: When setting LAN port speed, contact your network  
administrator to ensure that the switch link rate matches the system  
port.  
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Click Update and a dialog box will pop up, in which you should confirm to restart  
the system to apply the setting.  
To change IP address via RS-232 Console or Telnet:  
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Connect your PC to the RS232 port of the Polycom® RSS™ 4000 with a serial port  
cable and activate the console port (1152008bits).  
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After you logged in to the console port, input the default password POLYCOM to  
enter the system.  
Enter "?" or "help" after the prompt "#" and the system displays available  
command information.  
Change IP address using the command in the format below:  
set lan1 ip {dhcp | static <ip> netmask <mask> gw <gateway>}  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
For example, to set the IP address of LAN1 port to 172.21.103.29, subnet mask to  
255.255.255.0 and gateway address to 172.21.103.254, enter the following  
command:  
The same steps are also applicable for a Telnet connection.  
Only one console (Telnet or RS232) at a time can be connected.  
(Optional) Gatekeeper Configuration  
If a gatekeeper is configured on your network, register the Polycom® RSS™ 4000 to  
the gatekeeper to simplify calling.  
To register the system with the gatekeeper:  
1
Click System Config>Signaling Setting>Gatekeeper in the Web configuration  
interface.  
2
Set the following parameters in the gatekeeper page:  
Parameter  
Description  
Indicates whether or not to register the system with the gatekeeper.  
You must check this option to set the following parameters.  
Register to Gatekeeper  
Primary (Alternate)  
Gatekeeper  
Indicates whether or not the device is registered to the primary (or  
alternate) gatekeeper.  
Gatekeeper IP Address Specifies the IP address for the primary (or alternate) gatekeeper.  
Gatekeeper Port  
Specifies the port number for the primary (or alternate) gatekeeper.  
Sets the E.164 number for the system.  
System Prefix/E164.  
System H.323 Alias  
Sets the H.323 alias for the system.  
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Click Update and a dialog box will pop up, in which you should confirm to restart  
the system to apply the setting.  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
Ready for Use  
The system is now ready for use. For additional configuration instructions, refer to the  
user guide.  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
Maximum Capacity  
Device maximum capacity  
Feature  
Description  
Small  
Medium  
Large  
How many H.323 devices can  
connect to a Polycom® RSS™  
4000 simultaneously?  
H.323 Connection  
15  
15  
15  
Note: Include connection types:  
H.323 recording with live  
streaming, H.323 recording only  
and H.323 playback.  
How many conferences can be  
recorded simultaneously?  
Conference  
Recording  
5
4
10  
15  
Note: Include connection types:  
H.323 recording with live streaming  
and H.323 recording.  
How many conferences can be live  
streamed simultaneously?  
Conference Live  
Streaming  
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Note: The conferences being live  
streamed can also be recorded.  
How many endpoints can connect  
to Polycom® RSS™ 4000 to view  
playback simultaneously?  
H.323 Playback  
15  
15  
15  
100/200  
How many web connections are  
[128 kbps ~ 1024 kbps] – It supports  
supported to view playback (or live 200 simultaneous archived  
streaming) simultaneously?  
playbacks / live steaming;  
Web Playback /  
Live Streaming  
Note: After purchasing and  
activating the HD Live Streaming  
option, the web playback (live  
streaming) connections will  
increase from 100 to 200.  
(1024 kbps ~ 2048 kbps] – It  
supports 100 simultaneous archived  
playbacks / live streaming;  
(2048 kbps ~ 4096 kbps] – It  
supports 50 simultaneous archived  
playbacks / live steaming.  
The resources used for H.323 playback, conference recording, and live streaming increase  
progressively; and they are exclusive. For example, on a Small Model device, if there are  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
already 4 conferences being live streamed (also being recorded.), and then the fifth live  
streaming will be rejected, but one more recording and 10 H.323 playbacks are allowed.  
TCP/UDP Port Usage  
Usage  
Type  
TCP  
TCP  
UDP  
TCP  
TCP  
TCP  
Port Range  
http  
80  
https  
443  
Trace (for technical support usage)  
60001(configurable)  
Telnet  
SMTP  
23  
25  
554  
RTSP Streaming  
Random  
UDP(optional)  
(for source port)  
RAS  
UDP  
TCP  
1721  
1720  
Q.931 Socket  
Endpoint /  
H.323  
10000 – 10199  
(configurable)  
H.245 Socket  
TCP  
UDP  
30000 – 30600  
(configurable)  
audio / video /  
data  
Notes Regarding On Demand Archive and Live streaming  
The UDP ports used for on demand archives and live streaming are randomly chosen  
on Polycom® RSS™ 4000. You need to configure firewalls and Windows Media Player  
for usage with Polycom® RSS™ 4000 on demand archives and live streaming.  
Configuring Windows Media Player to receive streaming media  
To use UDP ports to receive streaming media:  
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2
Launch Window Media Player on your computer;  
Click Tools->Options->Network;  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
3
Enable RTSP/UDP (or UDP) and “Use ports”, and define the port range.  
Open an outbound UDP port range matching what is used by Windows Media Player, or  
open all UDP ports outbound from Polycom® RSS™ 4000 to effectively bypass the firewall  
for outbound traffic. Also open the port range used by Windows Media Player for inbound  
traffic to the viewing PC.  
To use TCP ports to receive streaming media:  
1
Launch Window Media Player on your computer;  
Click Tools->Options->Network;  
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3
Disable RTSP/UDP (or UDP).  
Disable UDP connections in WMP will force to use TCP Port 554 only.  
Hardware Specification  
Parameter  
Description  
Intel Xeon 2.33GHzx2, 4G RAM, 1TBx2 Hard disk  
(Disk 1: 1TB / Disk 2(for mirroring): 1TB)  
Hardware Capability  
Note: V5.0 system has same capacity on both Disk 1 and Disk 2, but  
500GB out of 1TB is reserved for Linux upgrade. After migrating to  
v6.0, this 500GB is available.  
Form Factor  
Height  
2U 19” rack mount  
89 mm  
Width  
441 mm  
Depth  
485 mm  
Gross Weight  
19.5 kg  
700W ATX AC power supply w/PFC,  
1 + 1 Redundant Power Supply  
Power Supply  
AC Voltage  
100 - 240 VAC, 60-50 Hz, 10-4 Amps  
Operation System  
Linux  
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Polycom® RSS  
4000 Getting Started Guide – Version 6.0  
Polycom Solution Support Services  
Polycom Implementation and Maintenance services provide support for Polycom  
solution components only. Additional services for supported third-party Unified  
Communications (UC) environments integrated with Polycom solutions are  
available from Polycom Global Services and its certified Partners. These additional  
services will help customers successfully design, deploy, optimize and manage  
Polycom visual communications within their UC environments. Professional  
Services for Microsoft Integration is required for Polycom Conferencing for  
Microsoft Outlook and Microsoft Office Communications Server integrations. For  
additional information and details please see  
your local Polycom representative  
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