®
00972
BK57 Blower, HK57
Heater, O/I-PCB and
WD57 Defroster Kits
for EH5700/EH5700L
Series Environmental
Enclosures
Installation/
Operation Manual
C1423M-D (10/03)
In North America and Canada: Tel (800) 289-9100 • FAX (800) 289-9150
International Customers: Tel +1(559) 292-1981 • FAX +1(559) 348-1120
1.0 GENERAL
1.1 IMPORTANT SAFEGUARDS AND WARNINGS
Prior to installation and use of this product, the following WARNINGS should be
observed.
1. Installation and servicing should only be done by qualified service personnel
and conform to all local codes.
2. Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X, 6, or
6P enclosure, it is designed for indoor use only and it must not be installed
where exposed to rain and moisture.
3. Only use replacement parts recommended by Pelco.
4. After replacement/repair of this unit’s electrical components, conduct a resis-
tance measurement between line and exposed parts to verify the exposed
parts have not been connected to line circuitry.
The product and/or manual may bear the following marks:
This symbol indicates that dangerous voltage constituting a
risk of electric shock is present within this unit.
This symbol indicates that there are important operating and
maintenance instructions in the literature accompanying this
unit.
CAUTION:
RISK OF
ELECTRIC SHOCK.
DO NOT OPEN.
CAUTION:
TO REDUCE THE RISK OF ELECTRICAL SHOCK,
DO NOT REMOVE COVER. NO USER-
SERVICEABLE PARTS INSIDE. REFER SERVICING
TO QUALIFIED SERVICE PERSONNEL.
Please thoroughly familiarize yourself with the information
in this manual prior to installation and operation.
Pelco Manual C1423M-D (10/03)
3
2.0 DESCRIPTION
The information in this manual covers the installation and operation of the following
kits for the EH5700/EHS700L Series environmental enclosures:
BK57-1
BK57-2
BK57-3
HK57-1
HK57-2
HK57-3
O/I-PCB
WD57-1
WD57-2
WD57-3
Blower kit, 120 VAC, 15 watts
Blower kit, 24 VAC, 10 watts
Blower kit, 230 VAC, 15 watts
Heater kit, 120 VAC, 100 watts
Heater kit, 24 VAC, 40 watts
Heater kit, 230 VAC, 100 watts
Circuit board with thermostats
Window defroster kit, 120 VAC, 30 watts
Window defroster kit, 24 VAC, 30 watts
Window defroster kit, 230 VAC, 30 watts
The O/I-PCB circuit board is required for thermostatic control of the heaters and
defroster. The O/I-PCB is optional with the blower kits; without the O/I-PCB, the
blower will operate continuously.
2.1 CERTIFICATIONS
The products identified below have been tested and certified for agency compli-
ance as noted.
Agency Complance Certification
Model
CE
FCC
UL
CSA/cUL
BK57-1
BK57-2
BK57-3
HK57-1
HK57-2
HK57-3
O/I-PCB
WD57-1
WD57-2
WD57-3
X
X
X
X
X
X
X
Applicable CE, FCC, UL, and CSA/cUL directives/standards:
93/68/EEC – CE Mark Directive
•
89/336/EEC, 92/31/EEC – Electromagnetic Compatibility (EMC) Directives
EN 55022: 1984 Class B – Radio-frequency emissions limits
EN 50082-2: 1992 – Immunity standard
IEC 801-2: 1984 – ESD immunity
IEC 801-3: 1984 – Radiated field immunity
IEC 801-4: 1988 – Electrical transients
4
Pelco Manual C1423M-D (10/03)
3.0 BLOWER KIT INSTALLATION
This section provides instructions for installing the BK57-1. BK57-2. and BK57-3
blower kits.
For the following instructions, refer to Figure 1. Table B lists the parts shown in Figure 1.
1. Turn off power to the enclosure.
2. Unlatch and raise the enclosure lid. The gas spring will hold the lid in place
when it is fully opened.
3. Remove the camera and sled.
NOTE: If you are using your enclo-
sure in a marine or high-moisture
environment, skip steps 4-7. The vent
covers must be left in place.
4. Remove the vent grill inside the enclosure at the rear of the unit.
5. On the bottom of the enclosure, remove the two vent covers.
6. Place the two foam filters in the vent grill.
7. Install the vent grill in the bottom of the enclosure at the front of the unit.
8. If you are installing your enclosure in a marine or high-moisture environment,
modify the fan assembly as follows:
a. Remove the four Allen screws that secure the fan to the fan plate.
b. Turn the fan around so that it will blow toward the viewing window (the
arrow on the fan points toward the fan plate).
c. Reinstall the fan on the fan plate.
9. Install the fan plate and fan in the enclosure with the hardware that is supplied:
a. Slip the fan wires into the slot at the bottom of the fan plate so that the
white plug is on the opposite side of the fan plate from the fan.
b. Place the fan plate and fan into the enclosure with the fan facing toward
the rear of the enclosure and the fan plate against the camera sled track.
c. Attach the top center of the fan plate to the enclosure with the standoff, a
screw, lock washers, and flat washers.
d. Attach the bottom right and bottom left sides of the fan plate to the cam-
era sled track with screws and lock washers.
10. Continuous Duty Operation Only - If your enclosure does not have the O/I-
PCB circuit board for thermostatic control, complete the installation as follows:
a. Connect the fan to power. The BK57-1 and BK57-3 fans use 15 watts of
power. The BK57-2 uses 10 watts. If you are using 24 VAC, refer to Table
A to determine the size of wire to use.
b. Reinstall the camera and sled.
c. Close the enclosure lid.
d. Turn on power.
Pelco Manual C1423M-D (10/03)
5
Table A. 24 VAC Wiring Distances
The following are the recommended maximum distances for 24 VAC applications
and are calculated with a 10-percent voltage drop. (Ten percent is generally the
maximum allowable voltage drop for AC-powered devices.)
EXAMPLE: An enclosure that re-
quires 80 vA and is installed 35 feet
(10 m) from the transformer would
require a minimum wire gauge of 20
Awg.
Wire Gauge
20
18
16
14
12
10
10
20
30
40
50
60
70
80
90
283 451 716 1142 1811 2880
(86) (137) (218) (348) (551) (877)
141 225 358
571 905 1440
(42) (68) (109) (174) (275) (438)
NOTE: Distances are calculated in
feet; values in parentheses are
meters.
94 150 238 380 603 960
(28) (45) (72) (115) (183) (292)
70
112 179
285 452 720
(86) (137) (219)
(21) (34) (54)
56
90 143
228 362 576
(69) (110) (175)
(17) (27) (43)
47 75 119
190 301 480
(57) (91) (146)
(14) (22) (36)
40 64 102
163 258 411
(49) (78) (125)
(12) (19) (31)
35 56 89
142 226 360
(43) (68) (109)
(10) (17) (27)
31
(9)
50
79
126 201 320
(38) (61) (97)
(15) (24)
100 28
(8)
45 71
114 181 288
(34) (55) (87)
(13) (21)
41 65
110 25
(7)
103 164 261
(31) (49) (79)
(12) (19)
37 59
120 23
(7)
95
150 240
(11) (17)
34 55
(28) (45) (73)
130 21
(6)
87
139 221
(10) (16)
32 51
(26) (42) (67)
81 129 205
140 20
(6)
(9) (15)
30 47
(24) (39) (62)
76 120 192
150 18
(5)
(9) (14)
28 44
(23) (36) (58)
71 113 180
160 17
(5)
(8) (13)
26 42
(21) (34) (54)
67 106 169
170 16
(4)
(7) (12)
25 39
(20) (32) (51)
63 100 160
180 15
(4)
(7) (11)
23 37
(19) (30) (48)
60 95 151
190 14
(4)
(7) (11)
22 35
(18) (28) (46)
200 14
(4)
57
90
144
(6) (10)
(17) (27) (43)
6
Pelco Manual C1423M-D (10/03)
11. Thermostatically Controlled Operation Only (O/I-PCB Installed) - If the
circuit board for thermostatic control of the fan already is installed, complete
the installation as follows:
a. Remove the plastic power supply barrier cover from the circuit board.
b. Connect the plug from the fan into the FAN socket on the circuit board.
c. Replace the plastic power supply barrier cover.
d. Reinstall the camera and sled.
e. Close the enclosure lid.
f.
The fans in the BK57-1 and BK57-3 blower kits use 15 watts of power. The
fan in the BK57-2 blower kit uses 10 watts of power. Make sure the wiring
that supplies power to your enclosure can handle this additional wattage.
g. Turn on power.
12. Thermostatically Controlled Operation Only (O/l PCB Not Installed) - If
the circuit board for thermostatic control of the fan is not installed, follow the
steps in Section 6.0, CIRCUIT BOARD KIT INSTALLATION, to complete the
installation.
Pelco Manual C1423M-D (10/03)
7
8
B
11
12
C
9
E
10
B
C
B
A
B
A
C
J
TO
FAN
3
RED
22 GA. (1 FT.)
K
B
BLACK
22 GA. (1 FT.)
TO CIRCUIT
BOARD
2
00968
1
Figure 1. Exploded Assembly Diagram for Blower
Table B. Exploded Assembly Parts List for Blower
Item
Qty
Description
Part Number
1
1
1
2
1
Vent Grill, Beige
Vent Grill, Gray
Foam Filter
24 VDC Fan Rectifier (for -2 model only)
Not Used
Fan Wire Cord with Plug (-1, -3 models only)
Fan Tube, 230 VAC
Fan, 24 VDC
Fan Tube, 120 VAC
Fan Plate
57004105COMP
57004005COMP
EH550010045
2
3
4-7
8
PCB9000277ASSY
1
1
1
1
1
1
1
WIR432000
ED210015
955105W3
EH18013
57004010COMP
570010007
9
10
11
12
Standoff, 3.375" Length
Connector Plug
CON1-480318-0
A
B
3
8
9
2
3
4
Cap Screw, 6-32 x 3/8", Allen Socket Head
Internal Tooth Lock Washer, #6
Internal Tooth Lock Washer, #6 (for -2 model only)
Flat Washer, #6
Flat Washer, #6 (for -2 model only)
Cap Screw, 6-32 x 3/8", Allen Socket Head
Not Used
Screw, 6-32 x 1/2", Pan Head, Phillips (for -2 model only)
Hex Nut, 6-32 (for -2 model only)
ZH6-32X.375CS
ZH6LWSIS
ZH6LWSIS
ZH148X375X32C
ZH148X375X32C
ZH6-32X.375CS
C
E
F-H
J
1
1
ZH6-32X.500SPP
ZH6-32NUTSH
K
8
Pelco Manual C1423M-D (10/03)
4.0 HEATER KIT INSTALLATION
This section provides instructions for installing the HK57-1, HK57-2, and HK57-3
heater kits.
For the following instructions, refer to Figure 2. Table C lists the pans shown in
Figure 2.
1. Turn off power to the enclosure.
2. Unlatch and raise the enclosure lid. The gas spring will hold the lid in place
when it is fully opened.
3. Remove the camera and sled.
4. Install the heater assembly in the front of the enclosure with the hardware that
is supplied:
a. Attach the assembly to the bottom of the enclosure with the spacers,
screws, and washers.
b. Route the heater wires between the track rail and the body of the enclo-
sure. If necessary, use the wire ties to make the wiring look neat in the
enclosure.
5. O/I PCB Installed - If the circuit board for thermostatic control of the fan already
is installed, complete the installation as follows:
a. Remove the plastic power supply barrier cover from the circuit board.
b. Connect the plug from the fan into the FAN socket on the circuit board.
c. Replace the plastic power supply barrier cover.
d. Reinstall the camera and sled.
e. Close the enclosure lid.
f.
The heaters in the HK57-1 kit use 90 watts of power. The heaters in the
HK57-2 kit use 50 watts of power. The heaters in the HK57-3 kit use 70
watts of power. Make sure the wiring that supplies power to your enclo-
sure can handle this additional wattage.
g. Turn on power.
6. O/l PCB Not Installed - If the circuit board for thermostatic control of the
heaters is not installed, follow the steps in Section 6.0, CIRCUIT BOARD KIT
INSTALLATION, to complete the installation.
Pelco Manual C1423M-D (10/03)
9
00965
Figure 2. Exploded Assembly Diagram for Heaters
Table C. Exploded Assembly Parts List for Heaters
Item
Qty
Description
Part Number
1
2
1
2
2
2
1
Bracket/Heat sink
Heater, 230 VAC
Heater, 24 VAC
Heater, 120 VAC
Connector
57004020COMP
HTR40220
HTR20024
HTR50120
CON1-480424-0
3
A
B
C
D
E
F
2
4
4
Spacer, .500" Length
SPA8423
ZH4LWSIS
ZH4-40X.250SPP
Internal Tooth Lock Washer, #4
Screw 4-40 x 1/4", Pan Head, Phillips
Not Used
Screw, 6-32 x 1/4", Pan Head, Phillips
Internal Star Washer, #6
2
2
ZH6-32X.250SPP
ZH6LWSIS
10
Pelco Manual C1423M-D (10/03)
5.0 DEFROSTER KIT INSTALLATION
This section provides instructions for installing the WD57-1, WD57-2, and WD57-3
defroster kits.
For the following instructions, refer to Figure 3. Table D lists the parts shown in
Figure 3.
1. Turn off power to the enclosure.
2. Unlatch and raise the enclosure lid. The gas spring will hold the lid in Place
when it is fully opened.
3. Remove the camera and sled.
4. If a heater is installed, remove the two screws and washers that hold the
heater bracket to the bottom of the enclosure. Lift the heater bracket up and
move it towards the back of the enclosure to get it out of the way while you
install the defroster.
5. Loosen the two nuts that hold the bottom window bracket. Leave the nuts
attached about 1-1/2 turns.
6. Position the window defroster inside the bottom window bracket with the metal
plate against the inside face of the window. Make sure the defroster wires are
in the lower left corner of the window.
NOTE: Window defrosters manufac-
tured after July 1998 have a metal
plate affixed to the defroster.
7. Retighten the nuts that hold the bottom window bracket.
8. Remove the top window bracket and position the defroster against the win-
dow. CAUTION: Hold the enclosure lid when you remove the bracket because
the gas spring that holds the lid open is attached to the window bracket. The
lid could fall if you do not hold it open.
9. Replace the top window bracket.
10. Replace the heater bracket if it was removed.
11. Route the defroster wires between the track rail and the body of the enclo-
sure.
12. O/I-PCB Installed - If the circuit board for thermostatic control of the fan al-
ready is installed, complete the installation as follows:
a. Remove the plastic power supply barrier cover from the circuit board.
b. Connect the plug from the fan into the DEF socket on the circuit board.
c. Replace the plastic power supply barrier cover.
d. Reinstall the camera and sled.
e. Close the enclosure lid.
f.
All defrosters use 30 watts of power. Make sure the wiring that supplies
power to your enclosure can handle this additional wattage.
g. Turn on power.
13. O/l PCB Not Installed - If the circuit board for thermostatic control of the
defroster is not installed, follow the steps in Section 6.0, CIRCUIT BOARD KIT
INSTALLATION, to complete the installation.
Pelco Manual C1423M-D (10/03)
11
1
2
TO CIRCUIT BOARD
00969
Figure 3. Exploded Assembly Diagram for Defroster
Table D. Exploded Assembly Parts List for Defroster
Item
Qty
Description
Part Number
1
1
1
1
1
Window Defroster, 120 VAC
Window Defroster, 24 VAC
Window Defroster, 230 VAC
Connector Plug
570010003
570010006
570010005
CON1-480318-0
2
12
Pelco Manual C1423M-D (10/03)
6.0 CIRCUIT BOARD KIT INSTALLATION
This section provides instructions for installing the O/I-PCB circuit board kit.
For the following instructions, refer to Figure 4. Table E lists the parts shown in
Figure 4.
1. Install the circuit board kit (O/I-PCB):
a. Remove the mounting bracket from the circuit board. It is not required.
b. Install two 4-40 x 1/4-inch screws, washers, and grounding clips (items
B, C, and D) in the circuit board. Bend the tabs of the grounding clips into
a “U” shape so that the ends touch the underside of the board.
c. Place the circuit board insulator (item 7) under the circuit board and mount
them to the enclosure with the two screws.
Save the wires with the plugs, and the plastic power supply barrier cover
(item 4). You will need them later.
You do not need the machine screws in the O/I-PCB kit. They are for
other installations.
2. If you installed a blower kit, connect the plug from the fan into the FAN socket
on the circuit board.
If you installed a heater kit, connect the plug from the heaters into the HTRS
socket on the circuit board.
If you installed a defroster kit, connect the plug from the defroster into the DEF
socket on the circuit board.
3. Reinstall the camera and sled.
4. Reconnect the video output from the camera.
5. If used, reconnect the camera’s synchronization cable.
6. If your camera has a motorized zoom lens control, connect or wire the camera’s
lens control to the LENS or LENS CONTROL connector on the circuit board.
Refer to Figure 5 to see where to connect different lens connector options.
7. Wire the 10-connector INPUTs terminal on the circuit heard to the lens con-
troller as follows
•
•
•
•
•
•
•
•
Lens Common - Connector 1
Focus - Connector 2
Zoom - Connector 3
Iris - Connector 4
Preset Common - Connector 5
Preset Focus - Connector 6
Preset Zoom - Connector 7
Preset High - Connector 8
Pelco Manual C1423M-D (10/03)
13
00966
Figure 4. Exploded Assembly Diagram for Circuit Board
Table E. Exploded Assembly Parts List for Circuit Board
Item
Qty
Description
Part Number
1
2
3
4
5
6
7
Not Used
Not Used
Not Used
Power Supply Barrier Cover
Power Supply Barrier
Circuit Board
1
2
1
1
EH470010019
EH47004029COMP
PCB9000276ASSY
EH450010256
Circuit Board Insulator
A
B
C
D
Not Used
2
2
2
Internal Tooth Lock Washer, #4
Screw 4-40 x 1/4", Pan Head. Phillips
Grounding Clip
ZH4LWSIS
ZH4-40X.250SPP
570010004
14
Pelco Manual C1423M-D (10/03)
8. Refer to Figure 5 and connect the camera’s power input to the circuit board.
WARNING: Camera
damage possible. You
can damage your camera
if you connect it to the
wrong connector.
When the power requirements are the same, there are two ways to connect
power:
(1) A three-pin plug is supplied as loose equipment. Connect the wires from
the plug to the camera as follows:
Brown - AC HI
If your camera will use the same
power as the enclosure, plug the
camera into the CAM 1 socket on the
circuit board inside the enclosure.
Blue - AC NT
Green - Ground
Connect the plug to the CAM 1 socket on the circuit board.
If your camera’s voltage will be differ-
ent from the enclosure’s voltage, plug
the camera into the CAM 2 socket
only. DO NOT plug the camera into
the CAM 1 socket or you can
damage your camera. CAM 1 has
enclosure voltage on it.
(2) If both the camera end enclosure use 120 VAC and you ordered the op-
tional 120 VAC electrical outlet accessory (O/I OUTLET), connect the
120 VAC plug to the camera and the three-pin plug to CAM 1.
When the power requirements are different, connect the wires from the two-
pin plug, which is supplied as loose equipment, to the camera as follows:
Brown - AC
Blue - AC NT
Connect the plug to the CAM 2 socket on the circuit board.
9. Wire power to the circuit board to operate the camera.
BE CAREFUL - REMEMBER
CAM 1 IS ENCLOSURE
POWER.
CAM 1 - If the camera’s power input is connected to CAM 1 on the circuit
board, go to step 10.
NEVER PLUG YOUR
CAMERA INTO CAM 1 IF
THE CAMERA’S VOLTAGE
IS DIFFERENT FROM THE
ENCLOSURE’S VOLTAGE.
CAM 2 - If the camera’s power input is connected to CAM 2 on the circuit
board, wire power for the camera as follows:
a. Connect AC high to connector 9 of the 10-connector INPUTS terminal
block (goes to the brown wire in the CAM 2 connector).
b. Connect AC neutral to connector 10 of the 10-connector INPUTS termi-
nal block (goes to the blue wire in the CAM 2 connector).
10. Wire power to the circuit board to operate the fan, heater, and/or defroster
(and the camera if its power is connected to CAM 1) as follows:
a. Connect AC high to AC HI of the 3-connector terminal block.
b. Connect AC neutral to AC NT of the 3-connector terminal block.
c. Install the plastic power supply barrier cover over the power supply sec-
tion of the circuit board.
Make sure the wiring to the enclosure can handle the added power of the
accessory or accessories you are installing. If the camera’s power is connected
to CAM 1 on the circuit board, add the camera’s wattage to the power con-
sumption of the accessories to determine the size of wire to use. Here are the
wattages for the accessories:
Defrosters for all enclosures - 30 watts
Blowers for 120 VAC enclosures - 15 watts
Blowers for 24 VAC enclosures - 10 watts
Blowers for 230 VAC enclosures - 15 watts
Heaters for 120 VAC enclosures - 90 watts
Heaters for 24 VAC enclosures - 50 watts
Heaters for 230 VAC enclosures - 70 watts
11. Adjust the focus and iris on the camera, if necessary.
12. Close the enclosure lid.
13. Turn on power.
Pelco Manual C1423M-D (10/03)
15
Figure 5. Input Wiring Diagram
16
Pelco Manual C1423M-D (10/03)
7.0 OPERATION
If your enclosure has a thermostatically controlled blower, the thermostat is set to
turn the fan on between 77° and 93°F (25° and 34° C) and to turn the fan off be-
tween 62° and 78° F (17° and 26° C)
If your enclosure has thermostatically controlled heaters or defroster, the thermo-
stat is set to turn them on between 42° and 58° F (6° and 14° C) and to turn them off
between 72° and 88° F (22° and 31° C)
If your enclosure has a blower that is not thermostatically controlled, it operates
continuously.
8.0 CARE AND MAINTENANCE
If your enclosure has a blower, periodically clean the foam filters as follows:
1. On the bottom front of the enclosure, remove the two screws in the vent grill.
2. Remove the vent grill and take out the filters.
3. Clean the filters with warm water and mild detergent, dry thoroughly, and re-
place them in the grill.
4. Reinstall the vent grill.
To order replacement filters, use the part number EH550010045.
8.1 TROUBLESHOOTING
If you need to troubleshoot the circuit board or wiring, Figures 6 through 8 show the
wiring, component locations, and layout of traces.
Pelco Manual C1423M-D (10/03)
17
Figure 6. Wiring Diagram for Optional Circuit Board (O/I-PCB)
18
Pelco Manual C1423M-D (10/03)
Figure 7. Circuit Board Component Locations
00971
Figure 8. Circuit Board Layout of Traces
Pelco Manual C1423M-D (10/03)
19
9.0 WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or
workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
•
•
•
Five years on FT/FR8000 Series fiber optic products.
Three years on Genex® Series products (multiplexers, server, and keyboard).
Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X,
CC3751H-2,CC3651H-2X,MC3651H-2,andMC3651H-2Xcameramodels,whichhaveafive-
year warranty.
•
•
Two years on standard motorized or fixed focal length lenses.
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed
dome products.
•
Two years on Spectra®, Esprit®, ExSite™, and PS20 scanners, including when used in
continuous motion applications.
•
•
Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).
Eighteen months on DX Series digital video recorders, NVR300 Series network video
recorders, and Endura™ Series distributed network-based video products.
•
•
One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.
Sixmonthsonallpanandtilts,scannersorpresetlensesusedincontinuousmotionapplications
(that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment.
AllgoodsrequiringwarrantyrepairshallbesentfreightprepaidtoPelco,Clovis,California.Repairs
made necessary by reason of misuse, alteration, normal wear, or accident are not covered under
this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the
specific use or application made of the Products. Pelco’s liability for any claim, whether based on
breach of contract, negligence, infringement of any rights of any party or product liability, relating
totheProductsshallnotexceedthepricepaidbytheDealertoPelcoforsuchProducts. Innoevent
will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss
of profit and claims of third parties) however caused, whether by the negligence of Pelco or
otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.
Ifawarrantyrepairisrequired, theDealermustcontactPelcoat(800) 289-9100or(559)292-1981
to obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty
conditions stated above, please include a written explanation with the product when returned.
Methodofreturnshipmentshallbethesameorequaltothemethodbywhichtheitemwasreceived
by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)
289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit,
and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number
and freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed
to return goods to the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco, the Pelco logo, Camclosure, Esprit,
Genex, Legacy, and Spectra are registered
trademarks of Pelco.
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933
Endura and ExSite are trademarks of Pelco.
© Copyright 2003, Pelco. All rights reserved.
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Pelco Manual C1423M-D (10/03)
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