Omron Healthcare Fitness Electronics HJ720ITC User Manual

Omron HJ-720ITC GoSmart™ Pocket Pedometer Troubleshooting Guide  
This guide will help you solve problems that may occur when you're using your Omron Pocket  
Pedometer or uploading data from it to your HealthVault account. You may find it useful also to refer to  
the printed instructions that came with your device.  
Troubleshooting Tips  
Problem  
Possible Causes  
Solutions  
Check the Pedometer device screen  
shows ‘PC’ symbol.  
Check the mini USB cable is properly  
connected to the Pedometer device.  
Check the larger USB cable is  
connected to the computer.  
Pedometer status in  
HealthVault Connection Center Connection is not well  
shown as ‘Your device isn’t  
connected’  
established  
I’ve few devices installed in the  
HealthVault Connection  
Center; I don’t see the  
Pedometer data upload option  
on the right side of Connection  
Center.  
Pedometer is not  
selected in Connection  
Center  
Select Pedometer device picture on the  
left side of Connection Center.  
Replace battery, referring to the battery  
installation instructions.  
Device display is blank.  
No battery power  
Defective memory  
Check for proper placement of the battery  
polarities (+ and – symbols).  
The device shows connected  
to HealthVault Connection  
Center and it has been more  
than a day since my last  
Contact Omron Customer Support at  
upload, but Connection  
centers indicates there isn’t  
any new data to upload.  
 
If you have a problem with your device that this information does not solve, please:  
¾ Refer to the printed instructions that came with your device.  
¾ Phone Omron Customer Service: 1 (800) 6344350  
Trouble with Microsoft® HealthVault Connection Center™ or your  
HealthVault™ account?  
If your device is working correctly and you are having problems using your HealthVault Connection  
Center software or connecting to your HealthVault account, go to:  
Here you'll be able to access HealthVault Connection Help and FAQs and HealthVault account Help.  
If you have questions that are not answered by HealthVault Help, go to:  
Here you'll be able to submit a request for support to the HealthVault team.  
For technical support for HealthVaultcompatible devices, go to:  
For general Microsoft support, go to http://support.microsoft.com/  
Microsoft, HealthVault and the HealthVault logo, Windows and the Windows logo, Windows Live and  
the Windows Live ID logo, Windows Vista and the Windows Vista logo, and Internet Explorer, are  
trademarks of the Microsoft group of companies. All other trademarks are property of their respective  
owners. Portions of this material are © 2009 Microsoft Corporation. All rights reserved.  
 

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