Omron HJ-720ITC GoSmart™ Pocket Pedometer Troubleshooting Guide
This guide will help you solve problems that may occur when you're using your Omron Pocket
Pedometer or uploading data from it to your HealthVault account. You may find it useful also to refer to
the printed instructions that came with your device.
Troubleshooting Tips
Problem
Possible Causes
Solutions
•
•
•
Check the Pedometer device screen
shows ‘PC’ symbol.
Check the mini USB cable is properly
connected to the Pedometer device.
Check the larger USB cable is
connected to the computer.
Pedometer status in
HealthVault Connection Center Connection is not well
shown as ‘Your device isn’t
connected’
established
I’ve few devices installed in the
HealthVault Connection
Center; I don’t see the
Pedometer data upload option
on the right side of Connection
Center.
Pedometer is not
selected in Connection
Center
Select Pedometer device picture on the
left side of Connection Center.
Replace battery, referring to the battery
installation instructions.
Device display is blank.
No battery power
Defective memory
Check for proper placement of the battery
polarities (+ and – symbols).
The device shows connected
to HealthVault Connection
Center and it has been more
than a day since my last
Contact Omron Customer Support at
upload, but Connection
centers indicates there isn’t
any new data to upload.
If you have a problem with your device that this information does not solve, please:
¾ Refer to the printed instructions that came with your device.
¾ Phone Omron Customer Service: 1 (800) 634‐4350
Trouble with Microsoft® HealthVault Connection Center™ or your
HealthVault™ account?
If your device is working correctly and you are having problems using your HealthVault Connection
Center software or connecting to your HealthVault account, go to:
Here you'll be able to access HealthVault Connection Help and FAQs and HealthVault account Help.
If you have questions that are not answered by HealthVault Help, go to:
Here you'll be able to submit a request for support to the HealthVault team.
For technical support for HealthVault‐compatible devices, go to:
For general Microsoft support, go to http://support.microsoft.com/
Microsoft, HealthVault and the HealthVault logo, Windows and the Windows logo, Windows Live and
the Windows Live ID logo, Windows Vista and the Windows Vista logo, and Internet Explorer, are
trademarks of the Microsoft group of companies. All other trademarks are property of their respective
owners. Portions of this material are © 2009 Microsoft Corporation. All rights reserved.
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