OAI VOICEMAIL DISCONNECT
Installation & Operation Manual
NEC America, Inc.
NDA-30130
Revision 1
August, 1999
Stock Number 241664
Voicemail Disconnect Installation & Operation Manual
CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - INSTALLATION & SET-UP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Voicemail Disconnect Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Voicemail Disconnect Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Application Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Database Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Phone Line Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configuring the Phone Line Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Tenant Number Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configuring the Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
MAT Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
AOKC Command: (Assignment of OAI Key Codes) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
AKYD Command: (Assignment of Dterm Function Key). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Example MAT Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2 - OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Voicemail Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
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FIGURES
Page
LIST OF FIGURES
Figure
Title
OAI Function Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Example OAI Function Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
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INSTALLATION & SET-UP
Chapter 1 INSTALLATION & SET-UP
Introduction
Voicemail Disconnect is an OAI software application that is used to disconnect a
term
phone connection to a specific phone set (D
or Analog phone). This function is
typically used to disconnect a phone set from a Voice mail port or conference
bridge.
Voicemail Disconnect Installation
Software
This procedure will load the Voicemail Disconnect software. Follow the steps
below:
Installation
Step 1: Log in to the APM Platform Administration Main Menu.
Step 2: Select the Installation of Applications/Packages option, and follow the
instructions provided in the APM Operations Manual to complete this
part of the installation.
Step 3: When prompted, load the Voicemail Disconnect media diskette(s).
Step 4: Follow the screen prompts to complete the installation.
Note: Should any part of the installation not proceed and indicated, or an error is en-
countered, contact your NEC representative for assistance.
Continue to the next page for Voicemail Disconnect Set-Up...
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Voicemail Disconnect Set-Up
Application
Configuration
Voicemail Disconnect is supported internally by the APM, and must be configured
in the APM environment. The Software Installation procedure configures the
application using default values and creates the databases needed.
Database Support
Voicemail Disconnect requires two APM databases: the Phone line database and
the Tenant Number Database. Empty databases are created during initial software
installation, but specific records must be added before Voicemail Disconnect is
enabled.
Note: If Second Party Alert Ver1.7 or higher has been previously installed, then these
databases have already been created.
Phone Line Database
The Phone Line database consists of a Master Database file component and an
Application Database file component.
Master Database File filename - ’phone_m’.
The phone_m master database structure and example entries are shown in the table
below.
Type
Size
Min.
Value
Max.
Value
Example
Entry
Field Name
Phone Line 1
Phone Line 2
Phone Line 3
Phone Line 4
Phone Line 5
Phone Line 6
N
N
N
N
N
N
5
5
5
5
5
5
0
0
0
0
0
0
99999
99999
99999
99999
99999
99999
4290
4291
4292
4293
4294
4295
Field Definitions
-
Phone Line 1 field is the primary extension number (five-digits max.). The
number that is displayed with the caller’s name when this phone is used to
place the call.
-
Phone Line 2 - 6 fields are the secondary, or virtual, lines that are associated
with the primary extension that was entered in the first field. These virtual
lines must be assigned to this primary line through the NEAX Maintenance
Administration Terminal (see NEAX2400 System Manuals).
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Phone Line Database (cont)
Application Database File filename - ’Phonline’.
The Phonline application database structure is shown in the table below:
Field Description
Phone Line 1
Data Type
Long Integer
Long Integer
Long Integer
Long Integer
Long Integer
Long Integer
Phone Line 2
Phone Line 3
Phone Line 4
Phone Line 5
Phone Line 6
Configuring the Phone Line Database
The database is initially blank. It must be configured before the Voicemail
Disconnect application can operate. The database values are set using the APM
Applications Manager Main Menu-- Selecting the Database Administration
option. The general sequence is the following:
1. Build a Master Database File
Enter data into the master database fields to add the necessary phone line
numbers for Voicemail Disconnect.
2. Process the Application Database
Use the Process Application Database option on the APM Database
Administration menu to create the application database file.
(When the Process option is activated, data is drawn from the master database
and converted to the formats specified in the application definition file.)
3. Install the Application Database
Use the Install Application Database option on the APM Database
Administration menu to enable Voicemail Disconnect to copy its database.
Note: Refer to the APM Operations Manual for more detailed instructions on adding a
database.
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Voicemail Disconnect Installation & Operation Manual
Tenant Number Database
The Tenant Number Database is an APM database used by the Voicemail
Disconnect application and other OAI applications. It provides a mechanism for
retrieving the tenant number of an extension. Since the Tenant Number Database
may be used by other OAI applications installed under the APM, it is configured
using the APM.
The Tenant Number database consists of a Master Database file component and an
Application Database file component.
Master Database File filename - ’tenant_m’.
The tenant_m master database structure and example entries are shown in the table
below:
Type
Size
Min.
Value
Max.
Value
Example
Entry
Field Name
1000
1099
1
First Extension
Last Extension
Tenant Number
ASCII
ASCII
10
10
3
Numeric
1
255
Field Definitions
-
-
-
First Extension field contains the first extension number in the range of
extensions.
Last Extension field contains the last extension number in the range of
extensions.
Tenant Number field contains the associated tenant number.
(A tenant number can be associated with an individual numeric extension or
a range of numeric extensions. A given tenant number can have more than
one record if all of the extensions associated with it are not consecutive.)
Application Database File filename - ’tenants’.
The tenants application database structure is shown in the table below:
Field Description
First Extension
Data Type
ASCII
Last Extension
Tenant Number
ASCII
Short Integer
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Configuring the Tenant Number Database
This database must be configured before the Voicemail Disconnect application can
operate. The database values are set using the APM Applications Manager Main
Menu-- Selecting the Database Administration option. The general sequence is
the following:
1. Build a Master Database File
Enter data into the master database fields to add the necessary phone line
numbers.
2. Process the Application Database
Use the Process Application Database option on the APM Database
Administration menu to create the application database file.
(When the Process option is activated, data is drawn from the master database
and converted to the formats specified in the application definition file.)
3. Install the Application Database
Use the Install Application Database option on the APM Database
Administration menu to enable Voicemail Disconnect to copy its database.
Note: Refer to the APM Operations Manual for more detailed instructions on adding a
database.
Database
Administration
Any future administrative changes to the Voicemail Disconnect databases are made
through the APM Database Administration option. Refer to the instructions
provided in the APM System Administration Manual to make changes to these
databases.
Continue to the next page to make the MAT assignments...
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MAT Assignments
This manual assumes that data settings that affect the operation of all OAI software
on a system-wide basis have already been assigned on the NEAX Maintenance
Administration Terminal (MAT). Such settings include system index values and
assignment of Interface I/O Port Data in the Interface Processor (IP). For more
information about these system data settings and the MAT commands described
below for Voicemail Disconnect, refer to the OAI Module Installation Manual for
the NEAX2400 IMS, the NEAX2400 IMS Command Manual, the NEAX2400 IMS
Job Specification Manual, and the NEAX2400 IMS Programming Manual.
Using the AOKC command, assign the MSF facility and its Op-Code to one of the
14 OAI Key Codes in the MAT. Each of these OAI Key Codes corresponds to an
AKYD Function Key Index (FKI) value that is then assigned to the specific Dterm
function key. This process is illustrated below.
PBX Correspondence of
AOKC
OAI
AKYD
Function
Key Codes Key Indices
MAT
AOKC
APM
MAT
1
2
3
< . . . .>
< . . . .>
< . . . .>
34
35
36
Application
Configuration
AKYD
Command
Command
. . . . .
. . . . .
. . .
4
5
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
37
38
39
40
41
42
43
44
45
46
47
Assignment of an OAI
Key Code (between 1
and 14) to the Same
Designation of Facility
(Type) and its Op-
Assignment of
. . .
Corresponding MAT
Function Key Index to
6
Code for Use by
Application
term
7
a specific D
Facility Type and Op-
Code
Function Key
8
9
10
11
12
13
14
Figure 1-1 OAI Function Key Assignments
A knowledge of the Dterm stations in the NEAX system and which ones will be set
up to access Voicemail Disconnect is needed to use the necessary MAT commands.
Continue to the next section to set-up these various MAT assignments...
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Mat Assignments
(cont)
AOKC Command: (Assignment of OAI Key Codes)
This command is used to associate the MSF facility and its Op-Code that was
configured in the APM for the application to one of the OAI Key Codes in the
MAT.
Step 1: Select an unused OAI Key Code, from 1 to 14. To determine what Key
Codes are available for assignment, use the LOKC command to list the
AOKC Key Codes that are already assigned.
Step 2: Enter the type of facility using the value that designates the MSF.
Step 3: Enter the same MSF Op-Code that was configured for Voicemail
Disconnect in the APM. Retrieve it using the Providers command on the
APM Applications Configuration Entry screen.
AKYD Command: (Assignment of Dterm Function Key)
MAT Function Key Indexes #34 to #47 have been designated for use in the OAI
system and correspond to the 14 OAI Key Codes as illustrated in Figure 1-1 on
MAT Function Key Index that, in turn, corresponds to the previously assigned OAI
Key Code. This command must be used to assign the function key on each Dterm
that is to be set up with access to Voicemail Disconnect.
Step 1: Determine the specific Dterm function key designated in the application
configuration as the key that is to be pressed to activate Voicemail
Disconnect from the Dterm
.
Step 2: Enter the same tenant number that is configured for the application in the
APM Application Configuration option (default is 1).
Step 3: Enter the station number of the Dterm on which the function key is being
assigned.
Step 4: Enter the Dterm function key to the MAT Function Key Index that in turn
corresponds to the previously assigned OAI Key Code.
Step 5: Assign the virtual line, such as the subline.
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Mat Assignments
(cont)
Example MAT Configuration
In the example illustrated below, MSF was selected in the APM Application
Configuration, and its Op-Code was determined to be #129. MSF #129 is then
assigned through the AOKC command to an OAI Key Code.
For this example, the OAI Key Code is #3. The Dterm function key that is to be used
to access Voicemail Disconnect in this example is function key #8. Since OAI Key
Code #3 corresponds in the PBX to MAT Function Key Index #36, Dterm function
key #8 is assigned to Function Key Index #36 using the AKYD command.
term
Now whenever a phone user presses function key #8 on any assigned D , MSF
129 initiates communication with Voicemail Disconnect.
PBX Correspondence of
AOKC
OAI
AKYD
Function
Key Codes Key Indices
MAT
AOKC
APM
MAT
1
2
3
< . . . .>
< . . . .>
< . . . .>
34
35
36
Application
Configuration
AKYD
Command
Command
. . . . .
. . . . .
. . .
4
5
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
< . . . .>
37
38
39
40
41
42
43
44
45
46
47
OAI Key
Code #3 given
MSF facility type
and
Directory Dialer
configured for
MSF #129
Function Key
Index #36
. . .
assigned to
6
term
D
Function
7
Op-Code #129
Key #8
8
9
10
11
12
13
14
Figure 1-2 Example OAI Function Key Assignment
This completes the installation and set-up of the Voicemail Disconnect
application. Refer to Chapter 2 of this manual for Operation information.
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OPERATION
Chapter 2 OPERATION
Using Voicemail Disconnect
term
Voicemail Disconnect is used by pressing the D
OAI key assigned to the
Voicemail Disconnect function. If the assigned key for this function is unknown,
see your system administrator.
One of four status messages may be displayed on your phone when Voicemail
Disconnect is invoked:
•
•
RELEASED - The request is successful, call has been disconnected.
FAILED
- The request failed. This means either your phone/subline
(is not connected) to any device, or the disconnect process
failed.
•
•
DB ERROR - The request can not be processed because your phone
does not exist in the database, or your phone does not have
a subline in the database.
SUBS BUSY - The request can not be processed because you have more
than one busy line, the application can not determine
which one to disconnect.
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